The front desk experience has been hit or miss. While some staff members are warm and approachable, others have come across as noticeably rude. On one occasion, a staff member threw my student pass... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Staff was really friendly. wonderful studio, with full kitchenette, large desk + wardrobe + storage. communal areas well maintained and frequently cleaned. no smells from bin store. accomodation... Näytä lisää
Yritys on vastannut
The building was modern and very well-equipped! The staff was really attentive to our needs and always ready to help. The only major thing that bothered me was the amount of maintenance work done th... Näytä lisää
Yritys on vastannut
I’ve really loved living at the railyard, the staff are incredibly helpful and lovely! They’re always happy to help and have supported me living here for three years. You also get security 24/7 so it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Opiskelija-asuntolat
- ja myös
- Isännöintiyhtiö
- Majoitus palveluilla
- Opiskelijoiden asumiskeskus
- Vuokra-asuntovälittäjä
- Vuokravälitystoimisto
Yrityksen kirjoittama
At Downing Students, we've got you. From Liverpool and Manchester to Leeds, Newcastle, Coventry, Cambridge, Exeter, Glasgow, London and Edinburgh, our student communities are right where you want to be, in the heart of the UK's most exciting city-centre locations. University life can be unpredictable, but where you live shouldn't be. That's why we create thoughtful, purpose-built homes designed around the way students really live. Whether you're settling into a new city, meeting new friends, revising for deadlines or making the most of everything university has to offer, we're here to make student living feel a little easier. We design, build and manage our own accommodation, so every detail is considered. From welcoming social spaces and dedicated study areas to friendly on-site teams and reliable support, we're focused on creating places that feel like home, not just somewhere to stay. At Downing Students, it's about more than PBSA accommodation. It's about finding your place, feeling supported, and making the most of every moment along the way. We've got you.
Yhteystiedot
Downing Students, L3 9HF, Liverpool, Yhdistynyt kuningaskunta
- 01517072666
- info@downingstudents.com
- www.downingstudents.com
3,6
Keskitasoinen
58 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything is very good
People are very friendly and helpful when I confront some difficulties.
14. syyskuuta 2025
Vastaus yritykseltä Downing Students
Thank you for your 5-star review! We’re delighted to hear that everything met your expectations and that our Newcastle team was able to assist you when you needed help. Your kind words about our friendly and helpful staff mean a lot to us. We appreciate your support and hope you continue to enjoy your stay with us.
Vastaus yritykseltä Downing Students
Thank you so much for taking the time to leave a review. We're really pleased to hear that our team made a positive impression and that you found them helpful and kind- that’s exactly the experience we aim to provide.
We appreciate your feedback and look forward to welcoming you back to The View again soon.
Vastaus yritykseltä Downing Students
Thanks so much for your kind review!
reception
At the front desk, there was a staff member with long white hair. After I showed her the delivery record of the parcel, she just sat there unwilling to get up and help me look for it. She said coldly that it might be lost and it had nothing to do with her. And when I asked to borrow a vacuum cleaner from her, for some reason, she gave me the one that was broken among the two. It was only after I asked the cleaning staff that the problem was solved.
20. lokakuuta 2025
Vastaus yritykseltä Downing Students
Thanks for sharing your experience. When you came to ask about your parcel, the team checked thoroughly but couldn’t find it on the shelf. Since you had a delivery photo from the courier, we recommended reaching out to them directly to help track it down — we understand how frustrating that can be and want to make sure it gets resolved for you.
Regarding the vacuum, while we don’t inspect them between uses, we always aim to respond quickly when something’s not right. Elly saw you in the hallway and kindly offered to replace it, checking with the team first-we were more than happy to help.
We’re here to support you and always want you to feel listened to and respected. If there’s anything else we can do, please don’t hesitate to let us know.
I can‘t find my delivery
I can‘t find my delivery，eventhough the picture by delivery man which truly sent to the reception
4. lokakuuta 2025
Vastaus yritykseltä Downing Students
Hello Lili, thank you for your review. We take all feedback seriously and would like to investigate further. We can’t connect your name to any existing bookings at City Village. Please come and see us at reception so we can get some more information.
Proses was quick and crafty.
10. lokakuuta 2025
Vastaus yritykseltä Downing Students
Thank you for your kind feedback!
heating is too small
heating is too small, I often get cold at night. It would be unreasonable if students were not allowed to bring their own heating.
1. lokakuuta 2025
The receptionists are friendly also…
The receptionists are friendly also living conditions are perfect. However, the heating isn’t warm enough, sometimes I felt cold while sleeping. That’s why I gave four stars to Atlas.
3. lokakuuta 2025
Vastaus yritykseltä Downing Students
Thank you for your kind feedback!
Vastaus yritykseltä Downing Students
HI Nipat, Thank you for sharing your feedback. We understand that noise can be disruptive and appreciate you bringing it to our attention. While there may be limited changes we can make on this occasion, your input is valuable and helps us remain aware of our residents experiences.
The Kingfisher team, Downing Students
good facilities, enthusiastic staff, safe environment
The facilities are good with everything equipped. Enthusiastic staff makes me feel warm living here. The environment is pleasant and safe with convenient transport and shopping.
3. lokakuuta 2025
Vastaus yritykseltä Downing Students
Dear Wangyu
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying the well-equipped facilities, the safe and pleasant environment, and the convenience of our location. It's especially heartwarming to know that our enthusiastic staff have helped make your stay feel warm and welcoming. Your kind words mean a lot to us, and we’re so glad to have you as part of our community!
It was announced to be free
It was announced to be free, but for atleast two of the stands we needed to sign up for apps. The surfsimulator was to late. The icecream was empty at some point.
26. syyskuuta 2025
Vastaus yritykseltä Downing Students
Hi Juri,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback. Just to clarify, the event (and food) was completely free. We did invite a couple of vendors, such as Hungry Panda, who offered optional extras for those interested.
Unfortunately, the surf machine experienced some mechanical issues which caused a delay, but it was running for the majority of the event. Similarly, ice cream did run out briefly but was restocked, and in the end, this was the most food we’ve ever provided at a single event. We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village team
It wasn’t organised at all there were…
It wasn’t organised at all there were people who doesn’t even live in the accommodation not even west view or west village that caused the actual residents to not even access anything poorly organised really disappointed
26. syyskuuta 2025
Vastaus yritykseltä Downing Students
Hi there,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback.
We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village Team
It's just too noisy
It's just too noisy. Many people are shouting and yelling in the middle of the night. The sound insulation of the room is extremely poor. I want to terminate the lease.
24. syyskuuta 2025
Vastaus yritykseltä Downing Students
Thanks for sharing your concerns- we’re really sorry to hear that noise has been affecting your experience. We’ll look into this to ensure you feel comfortable and supported, and we’ll do all we can to resolve the issue. Our site team is here for you, and we’d welcome the chance to talk things through and find a solution together.
Downing Students team
Vastaus yritykseltä Downing Students
Thank you for your feedback! We’re really pleased you felt safe and had a positive experience at The Lyra Downing Students.
Downing Students
was placed in a flat with all…
was placed in a flat with all international students who couldn’t speak english so so felt extremely isolated and took 4 months before being offered a room change
21. syyskuuta 2024
Vastaus yritykseltä Downing Students
Hi Martha,
Thank you for sharing your experience, and we're genuinely sorry to hear that you felt isolated during your time with us. We understand how important it is to feel comfortable and supported in your living environment, and we regret that your initial placement didn’t meet those expectations.
We’d like to clarify that all ensuite room allocations and changes are managed directly by the university. Unfortunately, this means we have no control over where students are placed or who they live with. While we do our best to support residents through any concerns, room changes must be requested and approved through the university’s accommodation team.
If you’d like to discuss this further or share more about your experience, please don’t hesitate to reach out to us directly.
Cityside team, Downing Students
Atlas student accommodation in Vauxhall
Atlas accommodation in Vauxhall is in a very secure location, conveniently close to various transport options and within walking distance of some of London’s most famous landmarks such as the London Eye and London Bridge. The staff were consistently friendly, ready to help and very welcoming, and the entire building is maintained to a high standard of cleanliness and security.
However, there are some serious downsides. When signing the contract for a room , you do so without knowing exactly what your room will look like, and there’s no opportunity to view or switch rooms to see if better options are available. Worst of all, every two weeks there seem to be some kind of repairs taking place, meaning that privacy is virtually non-existent especially if you booked a private studio.
14. elokuuta 2025
Vastaus yritykseltä Downing Students
Hi Grace,
Thank you for taking the time to share your feedback about your experience at Atlas. We’re so pleased to hear that you’ve found the location convenient, the building well cared for, and our team welcoming and supportive.
We also value your honesty about the challenges you’ve faced. We understand that regular access to rooms can feel disruptive, and we’re sorry for any inconvenience this may have caused. Many of these visits are linked to essential health and safety checks, but we also appreciate how important your privacy is.
We’ll keep working on finding the right balance to ensure residents feel both safe and comfortable.
In terms of room allocation, this is managed directly by King’s College London, who oversee tenancies at Atlas. We’ll be sure to share your feedback so your experience can help inform future improvements.
Thanks, Downing Students
Dear Newpark Team,
Dear Newpark Team,
I am extremely satisfied with my accommodation experience at Newpark this year.
Regarding the overall atmosphere, I think the reception manager did an excellent job this year. For instance, there were some activities every month, which helped me and my friends in the apartment build a deep connection. Among them, my favorite was the Chinese New Year event. Considering there were many Chinese people in the apartment, the NP team specially ordered some Chinese-style meals, which I thought was very good and became a wonderful memory of this year. Although the current reception manager of NP has gone to Glasgow, I am very grateful to all the NP team members for organizing these activities. Here I would like to thank the front desk manager, Orsi and Szymon.
Secondly, I would like to express my sincere gratitude to Szymon. As a regular maintenance staff member of np, he always responds promptly whenever I need warranty service. Sometimes the issue is resolved on the same day, and sometimes within a few days. This is a point that I am very satisfied with.
Finally, I would also like to express my gratitude to all the staff on night duty. I am grateful for their efforts during the night. As I often pick up packages after six o'clock, they have provided me with a lot of assistance. I am extremely grateful to them.
9. heinäkuuta 2025
Vastaus yritykseltä Downing Students
Hi Jingyi Wu, Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience at New Park this year.
It’s great to know the monthly events helped build connections, and we’re especially glad the Chinese New Year celebration was memorable for you. We’ll be sure to pass your thanks on to Orsi, Szymon, and our night team- your appreciation means a lot to them.
Thanks again for sharing your experience. We hope to welcome you back soon!
Downing Students
If you have any…
If you have any questions/trouble/maintenance needed in your room, they are super quick to answer and solve the issue.
2. kesäkuuta 2025
Vastaus yritykseltä Downing Students
Thank you for your review. We're pleased to hear our team at Atlas were able to respond quickly and that you had a positive experience with the support provided.
We appreciate you taking the time to share your feedback.
Downing Students
Convenience and inconvenience
It’s located in the convenience place, but inside the building, they’re several inconveniences. Laundry machine not always allowed to be used in all, and three lifts only work in 2, there’s many of residents in the building, so these limits cause a bit inconvenient. BTW, always seeing the cleaning ladies sit in front of the lift or public seat and talking on phone, never really seen they are working, and sometimes heard they open the flat door and using vacuum, but only 5 sec.
12. elokuuta 2025
Vastaus yritykseltä Downing Students
Hi Nina,
Thanks so much for your review-we’re glad you find the location convenient, and we appreciate you sharing your thoughts.
We know the lift situation has been frustrating. We are working hard to get it back in service as soon as possible. Whilst we haven’t had any recent reports about issues with the laundry machines, we’re always happy to look into anything that’s not working properly-just let the team know.
Housekeeping regularly vacuum the hallways and sometimes open cluster flat doors briefly to make sure everything’s properly cleaned. It’s a small detail, but one we really value for keeping shared spaces fresh and tidy. Thanks again for your feedback-it helps us continue improving and making Atlas a great place to live.
Atlas Team, Downing Students
The Cambridge Railyard student…
The Cambridge Railyard student accommodation is pretty good, it’s better than average i can say.
Despite just one time they got into my room without an earlier notice, the receiption is very helpful, and efficient.
1. lokakuuta 2024
Vastaus yritykseltä Downing Students
Hi KA KI,
We're really happy to hear you're enjoying your time at The Railyard and that our reception team has been helpful.
Sorry again about the unexpected room entry- that’s not how things should work, and we’re making sure it doesn’t happen again.
If there’s ever anything you need, just pop by reception or drop us a message-we’re always here to help!
Thanks, The Railyard team
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