Doves Farm Foods Arvostelua 

2nd time I’ve had weevils in their products and no reply from my email to their customer service team

I always bought small bags of flour at the shops due to the variaty of selections and for my sourdough starter. Mid August I decided to buy 15kg of strong flour for my bread/pizza making in lieu of another brand which last time sold me old flour. I was going to give 5 stars for the quick delivery and the replacement of some damaged items (great customer service). Unfortunately the flour they provided me with does not work. My doughs are incredibly sticky and the gluten does not develop well. My baking products reseamble low quality and it is quite annoying when somebody is used to get nice results. I will be still purchasing small quantities at the shop but not this strong type in largr quantities.

I have completely lost confidence in Doves farm flour. Found a large bug crawling in it. I sent a video to them and all they did was claim it wasn’t their fault. I had purchased the flour very recently and it was a new bag so clearly not my fault. The bag was in tact before I opened it. Doves Farm Offered ‘as a good will gesture’ to replace the flour! I no longer wish to use their flour.
I could have returned it to the store I purchased it to get a refund.

I purchased barley flour, the delivery company was careless and damaged the product. I received the replacement instantly. Their customer service is amazing, as is their product. I will certainly buy from them again.

Ordered a 16kg sack of bread flour and a smaller whole meal bag. The whole meal is fine but the bread flour is infested with bugs!

Emailed the customer service team and got no response. It’s not cheap stuff and now I have to throw it away, absolute waste of money

My ordered was placed on 4th June 2023 (ref DF165820) and so far I only received a part of my order. I completed 'received part of my order' online form (twice) without any reply or acknowledgement of my request. Very disappointing customer service. Unfortunately, won't use them again.

I use Doves Farm flours and happy with them, both the strong flours for bread making and the plain/self raising flours for baking.

However, I am at my wits end trying to open a tub of Doves Farm Gluten Free Baking Powder. I have been trying for over an hour on and off and searching online for clues how to open but haven’t found anything. I have the same issue with Doves Farm Corn Flour and was told some time ago that they were looking to change packaging. However still the same.

It looks like I will now have to get these items from my local supermarket because pointless to purchase if I cannot get the top off and it stresses me out.

I have health issues and thought I would be able to make a few biscuits today. However, I am exhausted and no way can I do any of this now. I am so frustrated and annoyed. I tried squeezing the tub, I tried lifting the lid with spoon or a sharp instrument like a scissors (quite dangerous) but all to no avail. Feeling very deflated now.

Why oh why can Doves Farm use packaging that is easy to open, or at least easier, rather than impossible for some. Really stressed and no baking …. Not a good day for me.

Previous to my order on April 19th, I messaged twice to enquire about a product with no response. I placed an order on the 19th April and received an item short dated (within 2 months). I emailed and they replied after a few days with a goodwill gesture of a replacement. I have yet to receive the replacement, and no response when chasing this up.

Received the wrong item. Messaged on the website 3 times over a week without response. Utterly useless. It's beyond belief that it's not possible to speak to someone. I'm now stuck with a bag of organic pasta flour. DF164600 is the order number.

Amazing gluten free flours. They have been a life line for me and my family. I make everything with them from fresh pasta, cakes, breads, biscuits, pies, pastry and much more. The best thing is it's easily available at all supermarkets.

made an order, tried to rectify the wrong address. Company failed to respond to 3 emails and after 2 calls, 'forwarded my email' which achieved...nothing.

Order was still dispatched to the wrong address, still no word from doves farm's customer 'service'

please don't waste your time or money

About a year ago I discovered the art of making sourdough bread. After trying various flours I was recommended Doves Farm products.
The best results I have had, by a country mile, is with the organic strong bread flour - the stuff in the green bag! As I develop the dough the flour transforms and I can only describe it as a ‘spiritual experience’.
I also sometimes use 2/3 green bag and 1/3 purple bag (rye flour). Or the rye flour for the starter and ‘green bag’ for the loaf.
We only eat bread we make ourselves (also in a Panasonic bread maker), using Doves Farm flour.
In my opinion and research the best out there.

I ordered three large bags of flour for bread making and have to say I'm delighted - all arrived on time, well packaged, good value and I'm a very happy customer. Would definitely order from Doves again and am happy to recommend them to others. Thanks for a great service!

I bought Doves Freee Brown bread flour and made a large gf loaf for my Panasonic bread machine. As suggested on the flour bag I baked it on the Basic Rapid option. Once it had cooled and I sliced off I piece it is completely raw inside and inedible. What a waste of time and money. I have been diagnosed with Coeliac Disease for more than 20 years and am used to my bread machine and following recipes. If Doves care to contact me I have photographs to prove I am not exaggerating. Bitterly disappointed.

Came to Trustpilot to write a 5 star review and was so surprised to see 1 stars about customer service! My experience with Doves Farms has been stellar. I purchase biscuits and flour for bread making several times a year. A few times, I have had breakages in the biscuits or flour bags torn. Doves has ALWAYS quickly responded with sending new product without question. Their flour products are fresh and organic, make great bread, and digestive biscuits the best out there. I think they are the best and love that I can order online.

Dreadful customer service. I’ve emailed 3 times now about an order that had been left in a public area and subsequently stolen. The order value was £30! I have had no acknowledgement or response to my emails. Rang and called but was told I can only communicate through email! Been using this company for a couple of years - very,very disappointed.

20th October- despite assurance to look into issue, nearly 2 days later I’ve heard absolutely nothing!!!! What a dreadful way to run a business!

Very disappointed with Doves Farm. I placed my very first order, but didn't receive any confirmation, and the account I set up didn't seem to exist. so I placed another order and set up another account using my second email address, because their website wouldn't accept my main email address. I then received delivery confirmation for both orders, so I emailed to explain what had happened, and to ask for a refund for the first order which seemed to have mysteriously disappeared from their system, so I couldn't cancel it at all. I received an email to tell me to refuse delivery for one of the orders, but both were now on their way. Once I confirmed that the refused delivery was on it's way back to them, they said in writing that they would refund me in full. I did exactly that and to date, despite several reminders, all ignored, and a phone call today, which also seems to have been ignored, I am still waiting for the promised refund. I buy a lot of flour and had moved my purchasing from Matthew's Cotswold Flour purely because the prices at Doves were cheaper. But the customer service stinks and when 44% of all the Trustpilot reviews for Doves Farm are just 1*, I think that speaks volumes.

Customer service appalling. Placed an order and both parcels were left on the road by my house sign which is 100ft from my front door - I was in. Items were taken - no surprise and not Doves fault but their carrier DPD. But also, not my fault, but after 5 days of contacting customer service (web shop form and phone calls each day) they have been useless, and I have had no response from them. Not even an acknowledgement. I have paid, (including delivery), I have no goods and I have no faith in Doves to sort out what should be their problem not mine. Not one word from them...unbelievably disappointing. Perhaps this will prompt some action....wrote this and heard from them an hour later. Expected replacement due on 19th September (order placed 28/08). On questioning apparently error, due 12th. Taken 5 days to get a response and conclusion.

Rubbish Customer service, I ordered 1 x whole meal spelt and 1 x white spelt flour sacks But noticed an error when received order confirmation. Replied back to email I received but that was No-Reply email. Then called on Tel but came to know only option I have is filling a Webform. Filled the form but they bother to reply after delivery asking me to refuse delivery. Now THEY ARE SAYING THEY CAN’t COLLECT LESS THEN 3 items.
Now left with 2 same items
TOTAL WASTE OF TIME AND MONEY

It just gets worse! Having received a quick response from Doves Farm about my previous complaint on Trustpilot and being asked to send details of my order which I did promptly I have had no response at all! I will just have to find an alternative supplier.