Donald Russell Arvostelua 

Ordered weeks ago. On set delivery date, I got an email late in the afternoon to say it wasn't sent out & would be there next day.

No check that I'd be available the next day & was really inconvenient to stay in a 2nd day. Delivered box was very dirty & damaged and had been sent out for delivery previous day , not how you'd expect a food delivery to arrive.
Still waiting on a reply to my message

I have used Donald Russell countless times and there is no denying the quality of the food is excellent. However it is with regret that I will never use this company again as I placed an order that never arrived. To be fair Donald Russell stated they sent a replacement which again never arrived. Now this may be the delivery companies fault (FedEx) however what is the point in using a company that can not manage to deliver your goods. 2 days wasted waiting at home for a delivery that never arrives. Very poor Donald Russell.

I have been buying for year and never had any problem, with the meat arriving well frosted in coolbox with supercold dry ice. The last order sadly arrived 1 day late and came defrosted, as the result Donald Russell refunded me the order.

I always say that you start judging a supplier when something goes wrong, and Donald Russell handled this situation very well, meaning that I will continue to regularly ordering their high quality meat, including some fantastic "cotes de boeuf" and confit ducks.

I purchased a slow cooked lamb shoulder which turned out to be mostly fat, and as we had guests it was awful and embarrassing.
As I had ordered one for Christmas delivery as well I called with a view to cancelling the item and replacing the lamb with something else as I had other items on the order. The agent said that the order had already been packaged for delivery, this was the 24th November, and the order would need to be cancelled. It was not due for delivery until the 23rd December! I agreed to this and I would place another order as soon as I received a refund.
Despite 2 phone calls and 2 emails the order is still showing on the Donald Russel website, I have not received an email confirming the cancellation of the order and worst of all no £140 refund.
Over the years I have been a good customer but no more. If this is how they choose to treat their customers I will buy meat from another source. Perhaps if they do not read their emails they will read this and ensure that my Christmas order is cancelled and refund me as soon as possible.

A very reliable supplier of excellent quality food, always on time. I have used them for many years and have never been disappointed with any of their items.

As always, happy with quality of produce from Donald Russell. However, on this occasion, we were extremely unhappy with the idiot from FedEx who "delivered" it. We received an email from FedEx saying it had been delivered (purportedly with a photo, which was not attached to the email). We contacted both FedEx and Donald Russell at that time, but to date (seven days after delivery) have heard nothing from either of them. After investigation, we discovered it was wrongly delivered to our elderly neighbours who had opened the box, despite our name clearly marked on the label 😡. It should also be noted that two of the contents (a box of parsnips and a box of roast potatoes) were open, so either (1) FedEx had been throwing the box around before delivering to the wrong house, or (2) our neighbours had opened them as well. We will never know, but either way it added to the overall situation.

It arrived fresh n on time....tasty...succulent juicy meat

excellent products again fromdonald russell,
only let down by fedrxpress.informed delivery 08.10 to 12.10,did not arrive till 16.30,

Placed an order that was supposed to be delivered last Friday. No delivery, filled in contact form, emailed - no response. Been trying to call all week - held for ages then it said try later and cut off. Now can’t even hold it says try later. Have used FB messenger - just cannot get response. Yet still getting marketing emails! Completely frustrated

Excellent customer service. Superb products. Never been disappointed in anything. Competitive prices.

BEEN CALLING FOR 5 DAYS CAN NOT GET A ANSWER ON THE PHONE .

I find this company very reliable. They deliver on the date specified and the meat is very well packed in dry ice. The meat and fish are good quality.

The order and delivery process is easy and on the couple of very rare occasions that the products or delivery were not perfect the customer service team went out of their way to respond / resolve.
The slow cooked beef rib is the best I and my family have ever tasted and the diced beef and burgers, all types,are excellent.
I would highly recommend to anyone.

Easy to order, all goods of highest quality - meat, prepared meals or even prepared vegetables. Always delivered on the day chosen, and well packed. Forgot to mention the deserts - to die for - always a hit with family and friends. We love the Christmas boxes - takes all the stress out of cooking Christmas dinner and good value. Again easy to follow instructions makes life calm.

Very well packaged and excellent quality meat

I buy beef and lamb products from Donald Russell and they are excellent and good value. It's unfortunate, however, that they have ceased to offer free-range pork and poultry products, so I have to go elsewhere for these.

Beautiful fillet steaks and I use the beef rib trim in the slow cooker, which makes a lovely succulent stew

In all the years I have used Donald Russell I have only once had a problem which was immediately rectified and compensated. Their products, whether meats, fish, meals or sweets are of excellent quality. Not only have I bought for myself but have sent as gifts to England and France!

The food is amazing quality, and a great price too. Love the click and collect facility. We got fillet steaks and lamb shanks. The steaks are wonderfully tender. Saving the lamb shanks to have at Christmas.

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rather high for my budget. The quality is still very good but the delivery service rather slow...a week. Still worth it given the quality and variety on offer.