I have used Domex to repair a washer dryer machine and their service has been excellent end to end! Easy to book it and follow the progress with their online service. Information, timing and costs wer... Näytä lisää
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First time to come in contact with Domex. The experience was great. Engineer came to diagnose my appliance without delay. Find the fault and repaired it. Communication skills was good. The hy... Näytä lisää
Domex has been a great savour for my LG washing machine. The technician Mihaly attended to my repair and he was very knowledgeable, helpful, polite and just got on with the job. Exactly what a happy c... Näytä lisää
Domex fixed my appliance! It took a couple of visits, but we got there and our washing machine is now working well again. The service engineers were knowledgeable, tidy and courteous. I highly recomme... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Yhteystiedot
Unit C, Surrey Business Park, KT17 1JG, Epsom, Yhdistynyt kuningaskunta
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4,7
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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The engineer kept me well informed of…
The engineer kept me well informed of his ETA & arrived on time
Very knowledgeable & came with the spares to repair a 15 year old appliance. Repair completed within 30 mins.
A great job & a working machine
6. lokakuuta 2026
Vastaus yritykseltä Domex
Dear Peter,
Thank you for your fantastic 5-star review!
We are delighted to hear that Owais provided such a professional and efficient service when repairing your washing machine. It's great to know that he kept you well informed of his arrival time and came fully prepared with the necessary spare parts.
We're especially pleased that Owais was able to get your 15-year-old washing machine back up and running in just 30 minutes! At Domex, we always aim to provide prompt and reliable repairs, helping our customers get the most out of their appliances.
Kind regards,
Domex Customer Care Team
Vastaus yritykseltä Domex
Thank you for your wonderful 5-star review!
We are delighted to hear that you were pleased with the prompt, knowledgeable and professional service provided by our engineer. At Domex, we pride ourselves on delivering efficient and respectful service, so it's great to know that your experience reflected this.
We really appreciate you taking the time to share your positive review.
Kind regards,
Domex Customer Care Team
Great repair service
Great repair service. Domex were recommended by LG for our out of warranty washer/dryer. Clear and transparent pricing, very informative and good communication. the engineer, Soheib, was polite, called when he was around 10 mins away, very skilled, informative, and had the job done in no time. Will definitely use again when an appliance fails and will recommend to others. Great to see a company that have it together!
7. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domex
Dear Claire B,
Thank you for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex following LG's recommendation. It's wonderful to know that you appreciated our clear and transparent pricing, helpful communication and straightforward repair process.
We are also pleased that Soheib provided such a professional and efficient service, keeping you informed ahead of his arrival and completing the repair to your washer dryer promptly.
Providing a reliable, hassle-free service is exactly what we aim for at Domex, so your feedback means a great deal to us.
Thank you again for your kind words, recommendation and for choosing Domex.
Kind regards,
Domex Customer Care Team
Cannot fault this company
Cannot fault this company - I had had many fruitless conversations with other companies Id tried ( including the manufacturing company of my gas hob who shall remain nameless) . Domex picked up the phone towards the end of their working day -and no BOT or pushing numbers- clear concise information on cost and the date for the repair- I even got an opportunity to bring the repair forward but couldnt actually make that work - they have links to on line which actually work and are clear - NO upfront cost - all paid after the job was done - engineer called before hand I am SO impressed. good old fashioned values from this company with the modern on line etc element to support it rather than the other way round when you cannot actually speak to a human !! would not hesitate in recommending.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domex
Dear Susie,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you had such a positive experience with Domex, especially after the difficulties you encountered with other companies. It's wonderful to know that you appreciated being able to speak directly with our team, receive clear information about pricing and appointments, and use our straightforward online services.
We are also pleased that Tony kept you informed ahead of his visit and that everything went smoothly with your hob repair.
At Domex, we believe in combining traditional customer service values with modern technology to make the repair process as simple and stress-free as possible. Your feedback means a great deal to us, and we truly appreciate your kind words and recommendation.
Kind regards,
Domex Customer Care Team
friendly, efficient and honest
Luke the engineer was friendly, honest, and efficient.
6. lokakuuta 2026
Vastaus yritykseltä Domex
Dear Daniel,
Thank you for your fantastic 5-star review!
We are delighted to hear that Luke W provided such a friendly, honest and efficient service when repairing your fridge freezer. We pride ourselves on delivering a professional and trustworthy service, so it's great to know that your experience reflected this.
We really appreciate you taking the time to share your positive feedback and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Bosch stacking kit for Tumble dryer, professionally done
Arrived on time, very polite, explained the process of installation of the stacking kit and Tumble dryer, very tidy and professional. I would use Domex again without question as it provides great customer service.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domex
Dear N Hopkins,
Thank you for your wonderful 5-star review!
We are delighted to hear that our engineers arrived on time and provided such polite, professional and efficient service during the installation of your stacking kit and tumble dryer.
It's especially pleasing to know that they took the time to explain the installation process clearly and ensured everything was left clean and tidy.
At Domex, we pride ourselves on delivering excellent customer service, so it's fantastic to hear that you would happily use our services again.
Kind regards,
Domex Customer Care Team
Vastaus yritykseltä Domex
Dear Aslam,
Thank you for your fantastic 5-star review!
We are delighted to hear that Giacomo arrived on time and demonstrated his knowledge and expertise while repairing your cooker.
At Domex, we always aim to provide a punctual, professional and efficient service, so it's wonderful to know that your experience reflected this.
Kind regards,
Domex Customer Care Team
I had no problem negotiating a cover…
I had no problem negotiating a cover plan and getting through was easy. I was able to get an appointment for today to which was handy. A good service.
5. lokakuuta 2026
Vastaus yritykseltä Domex
Dear John,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found the process of arranging your cover plan straightforward and that our team was easy to contact. It's also great to know that we were able to arrange a convenient appointment for you.
We're pleased that Raja was able to assist with your washing machine and that you were happy with the overall service provided.
Kind regards,
Domex Customer Care Team
The technician was very knowledgeable…
The technician was very knowledgeable and explained how the appliance works.
2. lokakuuta 2026
Vastaus yritykseltä Domex
Dear Collina,
Thank you for your lovely 5-star review!
We are delighted to hear that Arshid provided such knowledgeable and helpful service during the repair of your dishwasher. It's wonderful to know that he took the time to explain how your appliance works, ensuring you felt informed and confident.
At Domex, we always aim to provide a professional and informative service, so it's great to hear that your experience reflected this.
Thank you again for choosing Domex and for taking the time to share your positive feedback!
Kind regards,
Domex Customer Care Team
Really pleased with the service
Really pleased with the service. He came in and straight away knew how to fix my washing machine and gave us some good advice on how to best take care of it. Will definitely use their services again x
29. syyskuuta 2026
Vastaus yritykseltä Domex
Dear Shakire,
Thank you for your wonderful 5-star review!
We are delighted to hear that you were so pleased with the service provided by Diego during the repair of your washing machine. It's great to know that he was able to identify and resolve the issue quickly, while also offering helpful advice on how to keep your appliance in good working order.
At Domex, we always aim to provide a professional, efficient and informative service, so it's lovely to hear that your experience reflected this.
We truly appreciate your recommendation.
Kind regards,
Domex Customer Care Team
Very good and professional service
Very good and professional service
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domex
Dear Amar,
Thank you for taking the time to leave us a fantastic 5-star review!
We're delighted to hear that Usman provided such a professional service while repairing your fridge freezer. Providing efficient, reliable and high-quality service is always our priority, so it's wonderful to know we met your expectations.
Kind regards,
Domex Customer Care Team
I made an enquiry one day
I made an enquiry one day, the fella Luke came out the next day, very thorough, polite and helpful. He explained what the problem was and fixed it there and then. Reasonable pricing and no hidden charges. Would definitely use them again.
1. lokakuuta 2026
Vastaus yritykseltä Domex
Dear Ms Devonport,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that Luke W was able to attend so promptly and resolve the issue with your dryer during his visit. It's fantastic to know that he was thorough, polite and helpful, taking the time to explain the problem and carry out the repair efficiently.
We're also pleased that you found our pricing reasonable and transparent, as providing a reliable service with no hidden charges is something we take great pride in.
Thank you for choosing Domex and for your kind recommendation. We would be more than happy to assist you again in the future!
Kind regards,
Domex Customer Care Team
Very good response to broken down Fridge/ Freezer
Very good response to broken down fridge freezer. booked Sunday on-line with D & G . DOMEX engineer arrived next day 15:00. With a lot of expensive frozen food at risk a quick response and fix was essential. Hence did not disappoint. Also engineer gave good advice and was courteous, considerate, and mindful of my living space. Cannot fault service.
1. lokakuuta 2026
Vastaus yritykseltä Domex
Dear Jay,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that we were able to respond so quickly to your fridge freezer breakdown, especially with your frozen food at risk. We understand how important a prompt and efficient repair is in these situations, and we're pleased that Sid was able to resolve the issue without delay.
It's also wonderful to hear that Sid was courteous, considerate and respectful of your home, while providing helpful advice throughout his visit.
Kind regards,
Domex Customer Care Team
Very pleasant and efficient engineer.
1. lokakuuta 2026
Vastaus yritykseltä Domex
Thank you for your wonderful 5-star review!
We're delighted to hear that Tafadzwa provided such a pleasant and efficient service while repairing your freezer. We always aim to deliver a professional and hassle-free experience, so it's great to know we met your expectations.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Service was excellent
Service was excellent, issue was dealt with swiftly. I would 100% recommend.
1. lokakuuta 2026
Vastaus yritykseltä Domex
Hi Miss M,
Thank you for your fantastic 5-star review. We’re delighted to hear that you received excellent service and that Alan was able to deal with the issue with your fridge freezer swiftly.
We really appreciate your recommendation.
Kind regards
Domex Customer Care Team
He was very good
29. syyskuuta 2026
Vastaus yritykseltä Domex
Hi,
Thank you for your 5-star review. We’re pleased to hear that you were happy with Ashok and the service he provided while repairing your dryer.
Thank you for choosing Domex and for taking the time to share your feedback.
Kind regards
Domex Customer Care Team
Outstanding service
Highly recommend Domex. It was my first time booking with them, and I am extremely happy with the super easy booking, transparent rates, and fast assistance.
A special thank you to Usama, the engineer. He was polite, professional, and explained everything clearly. I especially appreciated how considerate and careful he was, taking great care not to damage our recently restored floors while moving the washer-dryer.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Domex
Hi Valentina,
Thank you so much for your fantastic 5-star review and for choosing Domex for the first time. We’re delighted to hear that you found the booking process easy, our pricing transparent, and the service prompt.
It’s also wonderful to hear how impressed you were with Usama’s polite and professional approach. We’re particularly pleased that he took such care when moving your washer dryer and was mindful of protecting your recently restored floors.
Thank you for your recommendation, Valentina. We really appreciate your kind feedback and hope to assist you again whenever you need us.
Kind regards
Domex Customer Care Team
Great Service
The service was very good with the engineer being extremely knowledgeable.
28. syyskuuta 2026
Vastaus yritykseltä Domex
Hi Sandra,
Thank you for your 5-star review. We’re delighted to hear that you received such good service and that Nayana’s knowledge and expertise made a positive impression during the repair of your dishwasher.
We really appreciate your feedback.
Kind regards
Domex Customer Care Team
Didn’t properly test the appliance if…
Didn’t properly test the appliance if it was Woking… still had the same problem…
25. syyskuuta 2026
Vastaus yritykseltä Domex
hank you for your review. We’re sorry to hear that you are still experiencing the same issue with your appliance following our engineer’s visit.
We would like the opportunity to investigate this further and arrange another visit where required. Please contact our Customer Care Team so we can review the previous attendance and arrange a new booking for you.
Kind regards,
Domex Customer Care Team
I have only had one bad experience back…
I have only had one bad experience back in 2018 but since then I have had a really good experience with them. Yes they may take a couple of days to do the work however when it’s done it’s done.
13. marraskuuta 2025
Vastaus yritykseltä Domex
Hi Adam,
Thank you for your 5-star review and for continuing to choose Domex. We’re really pleased to hear that your experiences with us since 2018 have been positive and that Sid was able to complete the repair to your fridge freezer successfully.
We really appreciate your patience and your confidence in our service. It’s great to hear that when the work is completed, you feel it’s done properly.
Kind regards
Domex Customer Care Team
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