Domestic & General - Germany Arvostelua 

Absolutely awful service.
We purchased a tumble dryer with an extended warranty. Had the tumble dryer 4 years and a 3`4 weeks ago we reported the dryer casing was dangerously hot, then started to make a loud thumbing noise with smoke coming out of the back of the dryer. Reported and had to wait 2 weeks before an engineer was booked in.
Engineer removed the back of the casing, saw the fan was broken and didn’t investigate cause of smoke or hot casing.
We reported this to D&G and to the company we purchased the dryer with.
A further 2 weeks and called to ask for an update. D&G stated they had t had the report and could t give an update. Call to the other company who stated D&G had received the report days before. Call back to D&G stating the report had landed whilst taking to her and now had to await a Team Leader decision and could take 5-10 days.
Explained our situation and she couldn’t have cared less stating ‘some people have no fridge’ - my response to this was it was winter and not an excuse for their poor service.
Called twice more asking for the decision to be escalated and told the report stated the cost to repair was 80% of the cost of the dryer. Again raised the smoke coming from the machine and hadn’t been investigated thoroughly. Asked if we could speak with a manager and told not possible.
Rang again for an update and told the part had been ordered and to discuss with the other company. Call to the other company who stated they had not heard from D&G and hadn’t had the go ahead to order any parts.
Call back to D&G to ask why they hadn’t given the update. She had the nerve to tell me I hadn’t understood her and that she didn’t have the report or authority to order the repair.
Asked for the contact details of the manager to escalate and the engineers details, told me to hold and would retrieve this information and patched me through to a survey call and hung up. Called back and to;d me she didn’t have the engineers details on file.

We foster children with medical needs and cannot have piles of washing or wet washing around the house. Also costing us $200+ in the last 3 was in laundrette fees to use the tumble dryers. Operator couldn’t have given a toss.

Completely frustrated and never would I buy an extended warranty with these incompetent clowns again 😡

Our fridge-freezer broke at the beginning of June. We contacted Hoover who sold us this all singing all dancing policy with D&G. How stupid we were to trust them.
1st engineer came out and did sweet f-all, ordered a new part
1 week later, 2nd visit cancelled with no notification as the part hadn't arrived, time off work was taken at our expense, whole day wasted from their lack of communication
3 days later 3rd visit cancelled without ringing or texting us at all due to no part
another visit booked for 27th which WE cancelled as we finally got offered a new firdge freezer free of charge but they are so incompetent they didn't cancel this engineer visit
offered new fridge freezer but they had the wrong one on our policy which meant we were offered cr*p replacements
Spoken to this company via phone sveral times in the last month and each time has caused more stress, confusion and upset.
Of the possibly 10+ people I have spoken to, 2 of them accused me of being a liar (disproved with satisfactory evidence), most of them said something different every time we rang and only 2 of them were helpful.
Lodged 3 complaints with them.
1st one we got £40 as a goodwill gesture and a replacement fridge freezer
2nd complaint the woman told me I couldnt have a replacement and then admitted she hadn't read up on my account so didn't know I'd already been offered a replacement! still awaiting her response letter
3rd complaint sent today as i want my policy cancelling free of charge for the stress they have caused.
Do not use this company.
If you get "tricked" into a policy with them via a third party, cancel it immediately. More trouble than they're worth.
Not just me, family members have said the same, they've been like this for years.
avoid avoid avoid!!!!!!!!!!!!

Tried going directly to D&G to book a repair and got cut off twice. (Foreign Call Centre). Got in touch with my machine manufacturer and they arranged a repair. Had a first visit from engineer and he informed me a new Drum, Programmer and door seal was required and he ordered them there and then. The second engineer arrived and fitted the drum, put the old drum seal back on (what did he do with the new one) and dont know if he fitted the new Programmer. He took our hand towel from our towel rail and wiped the water that had spilt on the floor. Never found this out until he had gone. He removed the old drum to his van and left the drum box outside our neighbours house. This could have been classed as Fly Tipping and a fine for me had someone seen and reported it. Verry poor behaviour from someone representing a company.

Übelste Abzocke bei Handykauf wurde von einem Mitarbeiter bei Medimax eine Zusatzversicherung gegen Glasbruch aufgedrängt, welche angeblich im Geschäft monatlich kündbar sei. Im Vertrag stand allerdings Jahresvertrag. Nächsten Tag schriftlichen Widerruf in den Laden gebracht. Seit 3 Monaten wird weiter fleissig abgebucht. Keine Reaktion auf Anschreiben oder Telefonate. Im Laden zeigt man sich gelassen. Neue Masche der Abzocke??? Hände weg!!!!

Never had a problem until today! Woke up American style fridge freezer warning lights on, food defrosting and Manuel said to turn appliance off as symbol appearing represents “danger to life and property” so had to turn it all off. All frozen food destroyed and now no fridge either, contacted today( Friday) to be told someone will come out weds. Spoke to 5 different people who put me on a cancellation list, so if a repair comes up sooner I can have it. Got a txt 1 hour later saying “we can come out Monday, reply before 11am to confirm” so replied YES at 10am..thought yes it’ll be fine by Monday..only to receive another text 3 mins later saying “sorry the Monday slot has gone”?? I’ve had to pay £50 for a second hand fridge freezer to tide me over till weds!! And all food lost isn’t covered which I think should part of the plan.

Booked for a repair today , was told they would ring am with estimated time , now 18.41 no communication whatsoever, rang only to be told sorry can't get hold of engineer ring back tomorrow

Esta empresa de seguros es una estafa en toda regla!!!!!!!
Me han tenido dos semanas esperando para reparar una secadora que no se podía reparar y ahora me dicen que solo me corresponden 60/€ de indemnización.
No caigan en la trampa!!!!! Doy una estrella porque no me permite dar 0.

I've been with Domestic and General for several years and Found them to be outstanding. Customer Care representatives are always courteous, friendly and helpful. Service or repair problems Are dealt with efficiently and quickly without sny quibbles.

Absolute pain in the backside constantly ringing us up about insurance upgrades for our fridge, freezer, cooker and washing machine etc.. when I have already told them that we are moving house and that the existing white goods are staying in our old property. We won’t be using or recommending this company to family and friends in the future.

£850 WASHER 3 YEARS OLD I HAVE A PLAN IN PLACE D & G HAVE BEEN OUT TWICE CAN'T FIX IT SO SHOULD REPLACE WHEN THIS WAS TOLD TO ME THEY ESCALATED CALL TO DO THIS BUT I WAS TOLD THE PLAN IS GOING TO BE CANCELLED BUT DONT WORRY I WILL NOT BE CHARGED FOR THE CALL OUTS, WHAT A JOKE

VINCENZO ZINNA'
Un'esperienza veramente allucinante. A fine aprile 2023 si rompe la lavatrice e chiamo l'assistenza. il 5 maggio arriva il tecnico e dice che deve portarla via per sostituire il cestello. Nelle loro mani si rompe anche la scheda. Continuo a chiamare il tecnico e l'assicurazione , ma non si arriva mai ad una conclusione, sempre la stessa risposta, stiamo sollecitando l'area manager.Siamo al 19 giugno e ancora nulla, sono ancora senza lavatrice. Loro si pagano ogni mese, ma non garantiscono alcun servizio. Sono inefficienti al massimo. Meglio stare alla larga. Grandissimi imbroglioni.

Took out a policy for a fridge freezer repair. Sounded like a fair deal. Ice wasn't dspensing and water didn't stop when you released the button. The engineer visited and seemed to fix it. The ice despenser does work but if you look up where the ice comes out he has covered the old flap with gaffa tape. Not exactly hygenic, the water dispencer worked for about a week before the fault returned and now water is leaking out. All in all it would have been better if they hadn't got anywhere near it

fault reported 3 May and still awaiting repair of washing machine
Will complete review once repair is completed although Pacifica appear to have completed it although DPD still have the parts from them in transit to me for engineer visit on 15 June
ate & Time Location Description
16 Jun 2023 02:10 Burgess Hill Your parcel has arrived at our Burgess Hill depot
16 Jun 2023 02:08 Burgess Hill Your parcel has arrived at our Burgess Hill depot
15 Jun 2023 05:27 Hub 4 - Hinckley There's a delay with your parcel at our sortation facility
15 Jun 2023 02:40 Hub 4 - Hinckley We have your parcel, and it's on its way to our Burgess Hill depot
14 Jun 2023 15:32 Pacifica Group We've received your order details, but have not yet received your parcel

Had a faulty washer drier in April 2023.
It took 4 engineering visits over 6weeks.
Went faulty again so complaint to D&G who reluctantly agreed to replace machine.
This week Dishwasher developed a fault with 2 repairs under its belt.
Asked D&G to consider replacing this appliance due to me still being in probation in new role & I dont want more time off work to fix this. The appliance is almost end of life anyhow.
Flat refusal to help and nearest engineer appointment over a week away.
Terrible service.
Cancelled policy now & bought new appliance, worked out I can replace appliance every 3 years based on their charges.
This company used to be reasonable but have gone down hill massively.
DO NOT INSURE WITH THEM !

Had a few calls from a 020 number, I finally answered and was suspicious from the start, he gave me the impression he was from Sky asking me if I was happy with Sky glass, he then told me they were adding more channels in July (which I have since found out it is not true) then pushed the cover on the Sky glass tv. I called the number today and found out it was domestic and general. Very sneaky

7 weeks since engineer came out and no spare parts. Phoned several times and been assured each time that they are on the way but never arrive. Virtually impossible to contact, when you do get through it seems they are all working at home. Finally told that they will investigate and get back to me I. 2 days. Then get a text saying it will be 5 working days.

Salve, in data 02/06 ho stipulato un contratto con voi, ho richiamato in mattinata in quanto, il numero verde di INDESIT mi ha ricordato che la mia garanzia finiva il 21/10, quindi attualmente questa polizza non mi serve (veniva fatta partire il 10/06, ed io ho prenotato tramite il numero verde il 7 giugno l’uscita del tecnico, rischiando di dover pagare sia lui che la polizza)

Richiamando, mi ha risposto Alexia, dicendomi si contattare questa mattina, purtroppo per motivi di lavoro non sono riuscito a chiamare.
Ho provato oggi pomeriggio, mi ha risposto un’operatrice dall’Albania, ho chiesto l’annullamento di polizza entro i 14 giorni (il giorno 05/06) non avendo ancora usufruito di essa.
Mi ha detto che sarebbe arrivata una mail con la cancellazione, ma ancora non vedo nulla. Avrò mandato minimo 4/5 mail differenti.

CODICE CONTRATTO IT05003523

(Nel contratto originale c’è sbagliata anche la mail che mi hanno poi corretto nel servizio clienti)

Resto in attesa di un riscontro per capire l’avvento annullamento.

Domestic & General
Complete and utter disgraceful company (trying to be polite)
Very elderly relative left with no washing machine for 4 months having to clean clothing in the bath. D&G sent 3 engineers from Bosch (another useless company) wasn’t resolved with Bosch closing the case but still broken machine.
After I contacted D&G multiple times on behalf of my relative speaking to them but scarily no data protection (illegal) got an engineer to basically say it needed replacing straight from the start. 2 more cancelled appointments but finally a new machine on the way. Promised they would plumb the new washer and remove the old one. The new one was left in the kitchen not plumbed in and old washer left on the driveway.
Asked for the premiums to be reimbursed for time without washer but received letter refusing.
No duty of care, data protection violations. Complete and utter useless cowboys. Please stay away

Already have domestic appliance insurance with this company. I was called today by a salesman, who began by asking me for the first line of my address and postcode for security reasons. When I remided him that it was him who was calling me, and that I should be asking him for security identification, he hung up on me. With fifty years experience of sales/marketing experience, up to directorship level,I would like to inform the untrained 'yoof' that selling is more than 'click, onto the next commission.'

We have been with Domestic & General for year’s.
Most of our appliances are covered by them.
We have had great service for about 70% of our repair’s/ replacement’s.
Nearly a month ago our bedroom 43 LG TV fell off it’s stand, I was fortunate enough to have been close enough to stop it crashing to the floor.
It is on a boomerang stand, and we were shocked to notice that holding this large TV up was on a tiny Phillips head screw, the type that you put on a battery cover of a child’s toy!
For safety reasons I did make LG aware of this, as it is dangerous.
A few day’s later it came crashing down at four a.m.
D&G arranged for a repair company called Emsted in Coventry to take a look at it.
Both Sarah & Sian were brilliant, the repair man was great.
Due to safety issues after a third crash from the TV.
They sent me an email to get in touch with D&G to arrange a replacement.
They have a few pleasant staff members, but some clearly hate their job’s, and do not have any intention’s of giving good customer care.
I have spent upwards of nine hours on the phone trying to sort out a replacement, made slightly complicated for us both as we have two televisions covered with them, but the other TV is on our Sky policy, that is covered by D&G.
Several times they sent the link to choose a replacement, always within a two hour window, these links never arrived .
Get to last Tuesday after no contact due to D&G being closed for the Bank Holiday.
Still no link received!
Eventually on Wednesday, I got to speak to a human , linked sent, still not received, so I spoke to another lady she had me on hold for about an hour.
She found a replacement. I was pleased as it was the one that I had found, an LG 43UR910OLA, this has a flat base stand, not boomerang stand , or two tiny stand legs either side.
We cross referenced our model number,
I was pleased that we had found the same one.
I made it clear what sort of base that I needed.
I had to wait for a delivery which was today (Saturday 3rd June). However they sent the wrong model, LG 43UQ91, this has a boomerang stand!!!!
I am vulnerable & only sleep for a few hour’s so the television is important to me, they know about this, and apparently when you are on hold for ages, their automated recording tells us how important their customer’s are.
I will now have to waste the best part of another week trying to sort this out, another week of long nights.
This is a company that bombards you with cold calls to try and get you to add to your plan, please just get back to giving a more reliable experience, and make life easier for your loyal customer’s.