Just sold a car via Motorway to DM Keith Grimsby. As it was our first time of selling a car this way, we were a bit apprehensive but Alex Divers at Grimsby was great and kept in touch making the whole... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I bought a new bud vehicle. I was told my preferred colour choice was difficult to obtain(polite version) so chose another colour. The sales person kept reminding me to complete the byd feedback and... Näytä lisää
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A very mixed experience . Buying a car appeared to be nothing other than hard work after visiting both Leeds & Bradfird sites looking to buy a PUMA . Escalated with your brand director . It was then r... Näytä lisää
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DM Keith of York responded to our enquiry for a new Škoda Karoq very efficiently. Of particular note our contact, Harvey Greenhough, looked after all the complexities of the purchase for us and ensur... Näytä lisää
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Yrityksen tiedot
- Moottoriajoneuvot
- ja myös
- Ford-jälleenmyyjä
- Honda-jälleenmyyjä
- Kia-jälleenmyyjä
- Seat-jälleenmyyjä
- Skoda-jälleenmyyjä
Yrityksen kirjoittama
Owned and run for 60 years, we have a reputation for friendly, personal service and great value. D. M. Keith is here for the lifetime of your motoring needs with thirteen locations across Yorkshire and Lincolnshire. Let our family look after you.
Yhteystiedot
Hunslet Road, LS10 1DY, Leeds, Yhdistynyt kuningaskunta
- feedback@dmkeith.com
- www.dmkeith.com
3,7
Keskitasoinen
664 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 84 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Recently purchased a car from the Leeds…
Recently purchased a car from the Leeds Branch and found the service I recieved outstanding. From initial contact to traveling to the show room, the experience was excellent.
My main point of contact was Lukasz who was extremely helpful (they even made a short video of the car before I travelled up as I live quite far away from the branch). Was very welcoming and walked me through the whole process from reserving the car to eventually completely the paperwok for the final purchase. Made me feel comfortable and looked after; which made me choose them as the place to purchase my car!
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Sam, Thank you very much for your wonderful 5-star review. It's really nice to know how pleased you were with your all-round purchasing experience. Here at D. M. Keith Ltd, providing exceptional care and attention to our customers is our top priority and it's great to know that's what you experienced. Thanks again Sam, we value your feedback and we wish you many miles of safe and enjoyable motoring in your Ford Puma.
D. M. Keith Customer Care Team (AS)
DiamondBrite problems
I bought a new Kia EV3 from DM Keith Doncaster.
I paid for DiamondBrite paint protection, but didn't get any paperwork or warranty for it, despite a number of email reminders and their promises over 3 weeks. When I eventually complained to head office in Leeds, the Doncaster manager immediately rang me and offered to do the application "again"...
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Barbara, Thank you for taking the time to leave a review. Feedback from our customers is very important to us as a company as it keeps us striving for the high level of service we always aim to deliver. We do apologise that your experience with us fell short on this occasion and can assure you that this has been dealt with internally. Apologies once again Barbara, we do hope you enjoy your New Kia EV3 and if there's anything further we can help and assist with in the future, please contact us direct at feedback@dmkeith.com
D. M. Keith Customer Care Team (AS)
Great People and buying experience
I bought a new Suzuki Vitara from DM Keith Ashton where the helpfulness of all the staff was amazing. I am disabled and everyone went out of their way to take their time with me and my mobility. Offered a coffee while chatting was a nice touch.
Lee Kennedy supported me through the buying process, being professional and knowledgeable it most importantly was genuine and personable in ensuring I bought the right car for my needs, within the budget I had but also keeping an eye on me getting value for money.
In short I cannot recommend DM Keith Suzuki Ashton enough. More importantly I recommend Lee Kennedy was your sales consultant of choice if you are looking for an unhurried, personable and professional individual to help and support you through your purchase.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Rob, Thank you very much for your glowing 5-star review. We're delighted to know how pleased you were with your all-round purchasing experience alongside the amazing service you received from Lee and the team. Here at D. M Keith Ltd, we are committed to providing exceptional service and ensuring our customers feel comfortable and well-informed throughout the process and your kind comments really do confirm we're on the right track. Thanks again Rob, we appreciate your feedback and it's nice to know you'd recommend us. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
I spoke to Mitch at BYD York
I spoke to Mitch at BYD York. Very approachable, and not pushy and gives confidence!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi John, Thank you very much for taking the time to leave us a 5-star review. It's nice to know you were happy with the service you received from Mitch, your kind comments mean a lot, we'll be sure to share them. Thanks again John, we appreciate your support and if there's anything further we can help or advise with, please don't hesitate to get back in touch.
D. M. Keith Customer Care Team (AS)
Will never buy again!
Dangerous lane assist and tyre wear and other issues on my 74 plate SEAT Leon FR Sport that I purchased new in Sept 24. Having been to my local Seat dealer, Motor Vougue several times, today it was back, plus a 20k service.
They still can't find an issue, just check the tracking on the job card! This has been check and is fine.
Don't buy Seat or VAG products. Read reviews and you will find that there a loads of issues.
This is my first and last VAG vehicle and I regret ever buying the car form here!!!!
If you're going to buy junk, make sure it's cheaper, go chinese!
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Andy, We are sorry to see you've only been able to leave us a 1-star review. This is not something we expect to see and we would like to look into the reason behind your comments. Unfortunately, without any detail as to your identity we are unable to do so. Please contact us via the following email address and we will ensure your comments are investigated - feedback@dmkeith.com
D. M. Keith Customer Care Team (AS)
Great service again
Great service again. Our third Skoda from DMKeith and from ordering some 6 months ago to delivery to us 300 miles away it was easy and faultless.
Excellent product Skoda now leads the field for SUVs-and our new vehicle is Hybrid.
Would thoroughly recommend.
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Mike, Thank you very much for taking the time to share your thoughts with us. It's really nice to know that once again you were happy with the service you received from Paul and the team, your kind comments mean a lot, we'll be sure to share them. Thanks again Mike, we appreciate your feedback and we value your continued loyalty. We wish you many years of enjoyable and unforgettable adventures in your New Skoda Kodiaq and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Jonathan was absolutely incredible…
Jonathan was absolutely incredible helping to find us a car, he went above and beyond to help us!
Fully recommend popping to see him and he will do all he can for you!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Stephen, Thank you very much for your wonderful 5-star review. It's really nice to know how pleased you were with the all-round service you received from Jonathan, we'll be sure to share your kind comments, they mean a lot. Here at D M Keith Ltd, we take great pride in the all-round service we provide and it’s a delight to know that Jonathan went above and beyond any of your expectations. Thanks again Stephen, we value your support and it's great to know you'd fully recommend us.
D. M. Keith Customer Care Team (AS)
My daughter just sold and bought a car…
My daughter just sold and bought a car from DM Keith Leeds
Have to say it was a very positive and straight forward transaction. Found James the general manager easy to deal with snd there was no nonsense in securing the good deal.
Would definitely recommend a visit if you are looking for a good deal
Helpful and friendly
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Jacqui, Thank you very much for your wonderful 5-star review. It's really nice to hear how pleased your Daughter was with her all-round purchasing experience. Here at D. M. Keith Ltd, we do pride ourselves on the service we provide and it's nice to know you noticed this. Thanks again Jacqui, we appreciate your feedback and we're delighted you and your Daughter would definitely recommend us.
D. M. Keith Customer Care Team (AS)
No parking anywhere!!!!
I can’t really comment on the sales people but we went to the Wakefield branch with all intentions of buying a brand new car. Well we would have if we could have got parked there was no where at all to park even the disabled space had a car in with no blue badge. We couldn’t even park outside because of double yellow lines. We gave up in the end and went to Honda pleased to say we purchased a lovely new HRV
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Mrs Davidson, Thank you for taking the time to leave us a review. We are indeed very sorry to hear you had difficulty in finding a parking space and wish this had been brought to our attention on site in the first instance, any member of our team would have been more than happy to accommodate the parking of your vehicle. We have in turn shared your comments with the Dealership and would welcome the opportunity to assist you with any vehicle purchase or requirements in the future. In the meantime, we do hope you enjoy your New Honda HR-V. Thank you again for your raising this. We appreciate and welcome all feedback as this helps us improve the service we offer to our customers.
D. M. Keith Customer Care Team (AS)
Amazing staff at BYD Grimsby!!
My Grandparents recently bought a used Dacia from Jensen at BYD Grimsby and i just wanted to say what a fantastic young staff member you have! From start to finish he was very accommodating and friendly.
I would definitely be visiting again in the future when i am looking for my next car!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Imogen, Thank you very much for taking the time to leave us a 5-star review. It's really nice to know how pleased you and your Grandparents were with the very accommodating and friendly service you received from Jensen, we'll be sure to share your kind comments, they mean a lot. Thanks again Imogen, we appreciate your feedback, we hope your Grandparents enjoy their Dacia and we look forward to providing you all with the same great service in the future.
D. M. Keith Customer Care Team (AS
BYD York were AMAZING!
Tom and Morgan were amazing! No wonder they have 4.9 stars on Google! Highly recommend!
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Steve, Thank you very much for your glowing 5-star review. We're delighted to read your comments and will be sure to share them with Tom and Morgan. Thanks again, we appreciate your support and it's nice to know you'd highly recommend us.
D. M. Keith Customer Care Team (AS)
Darrian was great in BYD York
Darrian was great in BYD York, relaxed sales process and really helpfu!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Thank you very much for your wonderful review. It's really nice to know how pleased you were with the service you received from Darrian, your kind comments mean a lot, we'll be sure to share them. Thanks again, we value and appreciate your support.
D. M. Keith Customer Care Team (AS)
Excellent service from Steve at…
Excellent service from Steve at Suzuki Huddersfield always a pleasure to deal with
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Ali, Thank you very much for your glowing 5-star review. It's really nice to know how pleased you continue to be with the service you receive from Steve, we'll be sure to share your kind comments, they mean a lot. Here at D. M. Keith Ltd, we pride ourselves on providing great customer service and your kind words really do reassure us that our efforts are indeed paying off. Thanks again Ali, we appreciate your support and we value your continued loyalty.
D. M. Keith Customer Care Team (AS)
No problems here
We bought a Honda from DM Keith in Grimsby and found them very quick, efficient, well organised and helpful. Would always recommend. Steve and Ruth
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Stephen, Thank you very much for your 5-star review. We're delighted to read your comments and we'll be sure to share them with the team. Here at D. M. Keith Ltd, we strive to provide timely and efficient service to all our customers and it's nice to know this was reflected in your case. Thanks again Stephen, we value your support and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Great customer services
Great customer services.
Very helpful staff wouldn’t recommend them enough went out the way to make sure everything was perfect and thank you for the flowers they where lovely
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Tracie, Thank you very much for your wonderful review. It's really nice to hear how pleased you were with the all-round service you received from Jensen and the team, we'll be sure to share your kind comments, they mean a lot. Here at D. M. Keith Ltd, we do pride ourselves on the service we provide and it's nice to know you noticed this. Thanks again Tracie, we appreciate your feedback and we're delighted to know you'd recommend us. Glad you liked the flowers and we wish you many miles of safe and enjoyable motoring in your Nissan Juke.
D. M. Keith Customer Care Team (AS)
Top company with a great ethos
Top company with a great ethos.
As a returning customer for many years I cannot say a bad word about DM Keith.
I have always found them to be honest and always helpful. DM Keith will always resolve any issues if any occur, which they do from time to time.
Seamless transactions everytime with a fantastic aftersales team.
I have had dealings with several sales persons and they all went above and beyond to deliver what I wanted with transparency and honesty.
DM Keith have alot of brands so ive always been able to get the car I wanted from Skoda, Honda, Seat and now a BYD and theres many more to choose from in the future.
I will be returning and recommend this company 100%
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Mandy, Thank you very much for your glowing 5-star review. It's really nice to know how pleased you continue to be with the service you received from us. Here at D M Keith Ltd, we take great pride in the all-round service we provide and it’s a delight to know that once again we went above and beyond any of your expectations. Thanks again Mandy, we appreciate your feedback and we value your long term continued support.
D. M. Keith Customer Care Team (AS)
Always great service when I am un the…
Always great service when I am un the showroom polite, and very informative about the cars and the details.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Michael, Thank you very much for taking the time to share your thoughts with us. It's great to hear how pleased you continue to be with the service you received from us. Here at D. M Keith Ltd, we are committed to providing exceptional service and ensuring our customers feel comfortable and well-informed and your kind comments really do confirm we're on the right track. Thanks again Michael, we appreciate your feedback and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Thanks to Harry and all at DM Keith…
Thanks to Harry and all at DM Keith Grimsby for their great attentive customer service when l part exchanged my car this week. Gorgeous bouquet of flowers on completion
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Mrs Fowler, Thank you very much for taking the time to share your thoughts with us. It's really nice to know how pleased you were with the all-round service you received from Harry and the team, we'll be sure to share your kind comments, they mean a lot. Thanks again, we value and appreciate your support, enjoy your Nissan Juke and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Great Service at the Grimsby Branch
I am absolutely thrilled with my new Nissan Juke from DM Keith Honda Grimsby! The whole process was seamless. Huge thanks to Jenson, who was brilliant to deal with from start to finish. Highly recommend this team if you're looking for your next car!
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
Hi Jennifer, Thank you very much for taking the time to share your thoughts with us, We're delighted to hear how pleased you are with your Nissan Juke and the service you received from Jenson. Here at D. M. Keith Ltd, we do pride ourselves on the service we provide and it's nice to know you noticed this. Thanks again Jennifer, we appreciate your feedback and it's great to know you'd highly recommend us. We wish you many years of enjoyable and unforgettable adventures in your Nissan Juke and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Ghosted for asking a question, banned for leaving a review
I contacted DM Keith Kia Leeds about a windscreen issue on my EV9. A crack had appeared using the remote defrost feature of the car. Autoglass couldn't add the parts to their system, so I needed a parts list or a replacement directly.
I believed it might be a warranty issue, due to it happening because of the remote defrost, but honestly, I didn't mind either way - I just wanted it sorted.
What followed was weeks of poor communication.
Their warranty department immediately denied warranty, claiming it was impact damage. I was then quoted for parts including one that was backordered with no ETA. I was told they couldn't give me a timeframe without ordering it first - and they wanted payment upfront.
It also emerged that DM Keith have never replaced an EV9 windscreen before and don't do the work themselves - they outsource it. So they were quoting for a job they'd never done, for parts they weren't sure they needed, while denying a warranty claim they'd apparently now have not assessed.
I asked a simple question: is that backordered part actually needed for the repair?
They ghosted me. Five days of silence.
So I left a one-star Google review. One word: "Avoid."
The Dealer Principal then emailed me to say they would be "withdrawing the option" to supply parts or service my vehicle. I was banned from an authorised Kia dealer for leaving a review.
When I challenged this, he said it wasn't a ban. Then in a later email, he asked me not to contact them again. During a phone call, staff forgot to hang up - I overheard him confirm to colleagues that I was banned, and heard staff describe me as "annoying."
The windscreen has since been replaced by Autoglass. Their technician - with multiple years experience and having worked on this make and model before -confirmed:
1. The crack originated from an area completely inaccessible to external impact
2. It had all the indications of a thermal stress crack
3. The backordered part was never needed
So the delay was caused by a part that wasn't required. They didn't want to hear information about the cause to help others, and I was banned for asking about it.
What went wrong:
1. Combative assessment
2. Poor quoting – parts quoted that weren't required
3. No communication – ghosting a customer for asking a reasonable question
4. Retaliation – banning a customer for leaving honest feedback
5. Contradictory statements – the Dealer Principal has taken three different positions in writing on whether I was banned
6. Unprofessional conduct – staff calling customers "annoying" when they think the phone is hung up
How can this company improve:
1. Train staff to properly investigate before denying service or quoting for parts.
2. Answer customer questions. If someone asks whether a part is needed, check and respond. Don't go silent.
3. Don't retaliate against reviews. Negative feedback is an opportunity to improve, not a reason to ban someone.
4. Be consistent. If you're going to ban a customer, own it. Don't say it's a ban, then say it isn't, then confirm it was.
5. Train staff to be professional at all times - including when they think the customer can't hear them.
I wanted a parts list. I didn't mind paying. I just wanted answers.
I got ghosted, banned, and called annoying.
That's my honest experience.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä D. M. Keith Ltd
We are sorry to see you've only been able to leave us a 1-star review and we are fully aware that our Brand Director, Simon Balback has been in contact with you regarding your comments.
D. M. Keith Customer Care Team (AS)
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