Direct Bullion Arvostelua 

I ordered a gold coin from Bullion Direct on November 15th, 2024. Despite the product being readily available with an estimated delivery time of 7-10 days, my order has yet to arrive. As of today, December 8th, 2024, this amounts to a delay of 13 days where there has been no attempt to contact me.

Customer service has been equally disappointing. Since placing my order, I have received only one email confirmation and numerous unsolicited sales emails. There has been no proactive communication regarding order status, and attempts to contact customer service have been frustrating. On two occasions, I was unable to speak to a representative who could access my account information. When I finally did connect with someone, they provided a delivery date that has since passed without any updates.
While I've seen positive reviews of Bullion Direct, my experience has been overwhelmingly negative. The lack of transparency, poor customer service, and significant delivery delays have severely impacted my confidence in the company. I would strongly advise potential customers to exercise caution when considering Bullion Direct.

From the start it was a good experience and Natan was very helpful.

I have just completed my second transaction with Direct Bullion, the process of which was handled by your Mr. Sean McGrady. I am very pleased to say that the entire transaction was handled with courtesy and professionalism. Mr. McGrady could not have been more helpful: answering questions, allaying trepidations and, importantly, keeping us informed throughout the process. And it is this excellent level of service which, in the main, brought us back to transact further business.

I received great customer service from Direct Bullion, they made the process very easy for a 1st time investor, with good clear advice and a fast service always getting back to me with the answers to any questions. All my due diligence checked out as a trusted company to do business with. I also received a follow up call to make sure I was happy with the service and more advise on future investments. Will definitely use again.

Very smooth first purchse from Direct Bullion. All members of staff I dealt with were informative, helpful and efficient, and delivery went without a hitch.

Very well informed. Helped with the right decision I needed for my investment circumstances
Highly recommend

Just the way Harry Higgs (good name!) handled my investment & guided me through the hoops!! First time investing in the yellow stuff!!

First time buyer and Garry was charming and spoke to me every day until full payment of £5600 was made in August. Then all went quiet. Still awaiting delivery of coins, when I phone to ask when I can expect them, I’m given a date but nothing arrives! Wish I had never got involved with them, absolutely dreadful experience. So, coins arrived this morning and Garry phoned to apologise and acknowledge the level of service. This has put me off buying more gold going forward.

Had a follow up call from Harry today and I am now feeling more confident about my purchases.
There is a huge amount to understand about bullion and I hadn’t really understood the difference between graded and ungraded and the added cost/value of having a certified coin.
Now armed with this information I am definitely more confident about my purchase.

I do think it’s important you explain the difference so you can compare like for like. I had not understood what I was purchasing.

I’ve now updated my review and I hope I can eventually give you another 5 star rating. But you will work for it!

I was very impressed with the knowledge and professionalism of the consultant James Byrne who guided me through the process of investment of what was my first purchase of gold. His approach was excellent and provided a detailed overview of all I needed.

Sorted out all my worries does what it says on the tin & blew away the competition...will be a returning investor..!!..best of advice and after purchase support...company rocks pity I cant give a ten star review...!!..

1st time buyer/investor. Harry really put me at ease and, metaphorically speaking, held my hand throughout the process. He was a great help and made the whole process straight fwd and painless. Would highly recommend.

This is my second purchase from Direct Bullion. Very helpful and knowledgeable in their advice and what to purchase. Communication excellent, any emails of phone calls were answered and followed up very quickly giving me the confidence to proceed with this second purchase

I was nervous about my first purchase, so I bought a low-value coin. Everything was brilliant. Max Newdleman talked me through the process and was very knowledgeable. I then purchased a high-value coin, which I received very quickly. I would recommend Direct Bullion. Thank you, Max. I will be back for more coins

Harry was great, everything went smoothly, and he delivered everything that he promised to, keep the good work up Harry

The first time buying gold. Found the experience very informative and Harry kept in touch for beginning to end of the transaction. Thanks Harry.

Being a novice at this Harry Higgs was keen enough to explain the whole operation - and as it was recommended by Nigel Farrage I proceeded with confidence - my order turned up as suggested - will buy again.

Spoke to James Burne and ordered gold coins. Four weeks and two non deliveries later gold still not turned up. Three phone calls to James resulted in no calls back.

This was my first experience with buying gold coins and approached direct bullion as a complete novice. I was assisted in this by James who was patient and courteous at all times. I found his advice to be not just helpful but in my case necessary. James offered me great patience and assisted me in making the best choice for me and my family. I can recommend James and the company for the assistance they gave me and would happily use them again.

The service we received from Harry Higgs was outstanding, Harry was very informative and helpful, he answered all our questions fully and clearly. His professionalism and friendly attitude gave us full confidence in our purchase leaving us feeling totally at ease. Many thanks Colin and Sam Thompson