Dillard's Arvostelua 379

This would absolutely be a huge zero stars if it were allowed.

To William Dillard CEO: you should absolutely be reading these reviews of an amazing store that once was…….

I ordered school clothes for my daughter and received three out of the four outfits. I never received the other items.
However, the packages show in an email that they were delivered. I spoke to a customer service representative and was told that they can’t resend me the product or give me a refund because it’s past the allotted time. Since their records show that it was delivered they are completely washing their hands of it and telling me to go to the credit card company and have them refund me. I told the manager that I wasn’t going to have my credit card company refund me when it was Dillards mistake. I am sure that they have resold what they said they sent to me plus stole my money!!!!!!!!! This is really unacceptable customer service - the worst I have encountered ever! It should actually be called customer DISSERVICE Because they weren’t helpful at all, and they are literally thieves, stealing my money and others as well as you can see in other reviews.
I have been a patient and loyal customer of Dillards. This was the last time I will ever Give them a penny of my money. I Will never ever shop there again and I suggest if you’re reading this heed my warning. There are so many other amazing stores out there to give a try. After this message is done I am making any communication from Dillards go into my spam file.

Reviewing Dillards store in the Woodlands, Texas.

I Walked in the first set of doors at 753pm to make a quick return and there was an employee that was locking the bottom of door next to me and she said they were "closed." I showed her the time of 753 on my phone and told her it was not 8pm yet. She looked awkward and caught off guard that I brought up this fact, and she said "we are closing now." So I said, "ok so you close BEFORE 8pm." She yammered on about having to lock the door and avoided what I said. It was obvious that she was in a rush to get out of there.
What's unfortunate is that my whole transaction would've taken less than five minutes and I would've been out of the store before their closing time. It's a shame how poor Dillard's customer service has become. Disappointing that the store does not honor its operating hours that are advertised. Management:
She was a thin, older-looking woman with frizzy brunette hair and heavy makeup and it was at the entrance next to JCPenny. I hope you check the cameras and timing to verify this interaction. I'd give zero stars if I could. Instead of returning one item, I will be returning my entire purchase.

I thought bought medium width of a birkenstock since right under description says medium width right under the shoe. Sent narrow in description talks about foot bed being narrow which birekenstocks are. They sent me narrow width. As people who buy birkenstocks we know they come in two widths dilliards doesnt since sent me narrow I have to now pay for return shipping on their mistake. Wont buy from dilliards again

Love Dillards. It has been my go to store for years and I have been an elite card holder until Citi bought Wells Fargo. Please note that Citi is owned by the Saudies. I own a cannabis company. All of our money is run through Green Check then placed in our business account with Regent Back. Never has money been sent to my Dillards credit card from this business account. Dillards credit has always been paid out of my personal bank account. I receive social securtiy and teacher retirement. But the saudies, who are as unamerican as you can get has canceled my Dilliards credit card. Citi is owned by SAUDI ARABIA!!!!

I ordered some items from Dillards as a gift for a friend birthday. But I never received the items - the packages show delivered though. I spoke to someone on their chat and was told that they will look into this and will get back to me in 2-3 days. Today, I received an email that they cannot offer any exchange/refund since their records show that it was delivered. I again went on the chat but the person was so rude that instead of being understanding, simply said the same thing and then ended the chat. This is really unacceptable customer service - the worst I have encountered ever. I have been a loyal customer of Dillards, but with this attitude I am not buying with you in future, ever.

Dillards has gone from the store I liked best to the store I dislike the most. They cancel on-line orders just because they can - because they did not like me buying 2 items and not one, I am guessing.The customer service said they fixed it but my next order was cancelled again. I think Dillards is moving downwards very fast; I think they have been successful for too long (thanks to customers like me too) and got lost touch with reality. They will get what they deserve.

Stay away from Dillard's.com if you are an online shopper. They charge ridiculous shipping fees. There is no exchange policy so if you need to return you are charged ANOTHER $9.95 to return and if you need to return so you can get a different size, you will be charged a 3rd time of $9.95. It cost me $29.85 to get the correct size of a pair of shoes that were on sale for $39.99. If I would have been able to order off any other site I would have. I will never order again from Dillard's and customer service was very rude on the phone.

I had an extremely disappointing experience with their customer service chat. The agent, who eventually identified themselves as Alexandra, was unhelpful and curt in their responses. They were reluctant to provide their name and informed me that there was no option to escalate my concerns to a supervisor. I rarely write reviews, but after this experience, I feel compelled to share my frustration. I will not be shopping here again and want to warn others to reconsider as well.

Applied online for a credit card. Got it approved. Was even given an account number and said I could start shopping online today. Good thing I didn't because, 3 days later I get a PDF saying Welcome to Dillards your card is on the way. THEN the very next line under it said...I was declined for a host of reasons I already knew about. I'm rebuilding my credit after bankruptcy and I've got American Express plus 2 other credit cards totally $10,000. But Dillard's said Yes then said No. What a crock of poop. No matter how high my credit score eventually gets, I'll never buy nor go in a Dillard's store again.

I ordered a designer bag from there. it took 9 days to come. fedex delivered it, the driver didn't put the package near the door he put it on middle of the stairs and my package got stolen. because they delivered to the correct address they are not responsible for the missing package. im out on the purse and the money

I would’ve given this review zero but for obvious reasons I couldn’t. I received inauthentic Jo Malone product. I’ve used Jo Malone sage & sea salt cologne for years.This one was different and they would not acknowledge it or allow me to return the item. The text was different, the label was different and the scent honestly barely lasted 5 minutes which is unheard of for this perfume maker. I normally don’t purchase from Dillards but was purchasing a gift and was out of that particular item and added to my cart. They’re selling fake perfumes y’all beware!

ordered online, received wrong item. They wont refund you back or apologize for their error, I had to file a claim with my bank. Rude customer service, especially manager. Please be aware, avoid at all cost

Would never shop here again. Atrocious customer service, they are not helpful with returns. I used a gift card that was given to me and purchased two pairs of sandals totaling $180. I kept one pair of $90 sandals, used $50 gift card/AMEX. They refuse to refund AMEX fully and keep re-issuing a gift card. I do not ever want to shop at Dillards again and most certainly do not want another gift card

Horrible experience! I recently purchased a Doona stroller in the color blush pink for my sister in laws first baby. She specifically asked for this stroller since it’s a 2 in 1 stroller and car seat. After purchasing the stroller and already been delivered to my home, my sister in law decided she wanted another stroller, one that will grow with her baby which the doona stroller is only for a short period of time and eventually she will need a new one. Even though my sister in law asked for the Doona stroller, the package was waiting to be gifted on the day of her baby shower which clearly it was not for me to open. Since the return policy mentioned the item needs to be unopened and be return in the first 30 days, my return meet all the requirements. When I went to the nearest USPS office to ship it back, my package was in mint condition and never been opened. I received an email confirming my package had been delivered to the store and was waiting to get inspected. A couple days passed and i couldn’t understand why I haven’t received my refund. On July 29, as I was walking out of my home, there was a Doona stroller package that had been delivered and I was confused on why I had a package on my doorstep. I looked through my emails to see if by mistake I was sent another one but I couldn’t find anything. One of the main reasons why I thought I was sent another stroller by mistake was because the box was poorly damaged. It was not the same box I sent back to be returned. I called customer service and they confirmed that my package was returned back to me because “the package had been opened and it was not in it’s original packaging” so she said. I could not believe what I was hearing, I was baffled. I honestly had no intention opening a package that clearly was not mine to open, remind you it was a baby shower gift. I tried explaining many times to the lady that I never opened that box whatsoever, I was so upset and angry. I also explained to her it might of been altered when it was getting shipped back to them which I had no control over that. She still did not want to reason with me and continue to say she understood and there’s nothing she can do. Clearly she does not understand how overwhelming it is to be in that situation, how frustrating it is to know that you’re telling the truth and they don’t believe you. I will never buy another thing from Dillard’s and I will always take pictures of my packages when I am returning them because clearly I am being accused of opening a box that has never been opened all because USPS or whoever the person was who handled my package were not careful and damaged it!

all the bad reviews are people complaining that they couldn't return used clothes or clothes they bought passed the 30 days limit.. I am a little confused because most stores enforce the same policies and rules.
I haven't had a issue with my order. Would recommend

I have been shopping at Dillards for most all of my clothes for over 20 years and I have spent thousands of dollars during that time. I just spent $444.14 on May 27, 2024. On Thursday July 18th the button popped off on a pair of capris jeans that I just bought. I had the receipt so I travelled to a local Dillards store and tried replacing or returning them. The customer service representative kept informing me that they could not accept the defective jeans because I did not have the original tags, they had been worn and washed. I did not accept that so she contacted a manager to speak with me. The manager basically stated the same information. I kept explaining to the manager that I would not be returning the jeans if the button did not pop off in less than 2 months of owning them. It did not matter. She recommended I contact the manufacturer but I should not have to do that. They should stand behind the products that they buy to sell to consumers. Especially since they are very expensive!
So, I need everyone that reads this to really think about Dillards return policy,
1. They give you 30 days to return the item.
2. If within that 30 days you threw away the tags, worn or washed the item you cannot return that item.
3. EVEN if the item is defective, not due to your negligence just the item being defective, they still will not accept the return if the item does not have the tags, has been worn or washed.
I did not cause the button to pop off, I was just buttoning up the jeans. I planned on keeping the jeans, I was forced to return them because the button could not be put back on. All I wanted was a replacement.
I will NEVER EVER shop at any Dillards stores anywhere!!!!!!!!!!!! Their return policy is set up for their benefit not the customers.
HORRIBLE! HORRIBLE! HORRIBLE! customer service!!!!

After receiving the new credit card form AX the customer service has been terrible!!! They charged me interest on last month's bill that I paid in full. I will be cancelling!!

Ordered a bridesmaids dress online. My order arrived with a completely different dress, wrong size and no packing slip. Called to voice my problem “we will email you with what steps you need to take.” Two days without an email I made another call. “I’m sorry ma’am we’re sold out of that dress.” Dillards: if you want to be competitive with the online shopping market pull your head’s out and step it up!

I went to Dillards Palmdale.
Got there right when they opened.
I found what I wanted, took me 20 minutes.
I couldn’t find one person to help me to purchase item’s.
Finally found an employee from another dept to help me.

I made an in-store purchase at Dillard’s Shops of an expensive perfume. After using it a few times I found I got a reaction (itching). I took it back to the store with receipt +box and was told since the box was open I couldn’t return it though I hadn’t used much of it. The following day I called customer service while out on the road and was asked for the receipt #. Since I didn’t have it on hand I said I’d call back later in the day. When I did so I was placed on hold then told there was nothing they could do since the box was already open. I have purchased cosmetics from department stores, tried them then returned, no questions asked and given my refund. I will never patronize this store again! This is why companies like Amazon are taking over—— and folks avoid the hassle of in-store shopping!