Dillard's Arvostelua 379

I purchased a pair of dress shoes online from Dillard’s on October 29 for $175. When they arrived, I realized they were one size too large. Due to travel, I was unable to visit my local Dillard’s store until December 30.
When I brought the shoes in, they were still in the original box and had never been worn - which the cashier confirmed. Unfortunately, the store manager told me that because I was outside of the 30-day return window, I could not receive a refund or exchange, even though I was only requesting an exchange for the correct size.
I then contacted Dillard’s customer service and was told the same thing - that there are no exceptions to the 30-day return policy, even for online purchases.
I find this policy extremely rigid and disappointing, especially for online orders where shipping, timing, and travel can reasonably affect when a customer is able to return or exchange an item. As a result, I am now stuck with a $175 pair of shoes in perfect, unworn condition that I cannot use.
I believe Dillard’s should consider allowing reasonable exceptions for online orders and unworn merchandise. This experience has left me very disappointed, and I hope the company reconsiders how inflexible this policy is for customers acting in good faith.

Terrible customer service. Sold me a used belt, then charged me for return shipping to send it back, after telling me I would not be charged shipping for the return.

Jillian Hoffman, manger is a very anger and unstable person ! She doesn’t like older employees “ SAD”💯💯. The Ingram Park store in San Antonio, Texas refused to see that ! but i heard from other employees about her nasty attitude ‼️‼️‼️. They hired 2 young women and immediately was sent to HR with a false complaint 💯💯

I ordered an item online and not only did it take forever to be delivered, once I got it, the box was extremely damaged and empty. I called Dillard’s customer service and explained the situation and they denied my claim. They refused to give me a refund or replacement.

I just had the most amazing experience at the Crestview Kentucky location. Me and my sister were looking for a present for my dad and a gentlemen named Todd helped us and he had the sweetest soul ever and he definitely needs a raise! And then we went up stairs and a very sweet lady I did not catch the name helped us and she was super kind. Todd works in the back of the men’s section and will be happy to help you if you need assistance he 100% needs a big raise

Ordered an item to be delivered Dec 24. Ordered from them specifically because of the promised delivery date. PAID EXTRA FOR EXPEDITED DELIVERY! Just got an email my order will not be delivered as promised, coming after Christmas. Spoke to 3 stupid people who don't understand English and no help at all. No wonder they have 1 star ratings! DO NOT ORDER FROM THEM!

⭐ Dillard’s Review

I recently made a purchase at Dillard’s and received a $25 coupon with my shoes. When I went back to return a different pair — the very shoes that coupon was given with — I was told I could not receive a refund because the coupon had already been used.

At no point during checkout did any staff member explain that using the coupon would void the return policy on the original purchase. Management later stated that “it was written on the coupon,” but I was never shown the coupon or given a chance to read the fine print before they applied it.

This is a poor customer service policy and an example of how unclear communication directly affects consumers. No reasonable shopper would use a $25 coupon if it meant being stuck with a $100 pair of shoes they couldn’t return.

Dillard’s needs to do better in transparency and customer communication. A simple explanation at checkout could have prevented this entire issue.

#Dillards #DillardsStyle #DillardsCustomerService #EchoShoes #EchoStyle

Purchased a box of See's Candy at a Dillard's in Altamonte Springs, Fl. When opened it was very stale and rancid. The very next day I returned it with receipt but they refused a refund or even a credit because they don't give refunds for food items! I will never shop there again! This has to be illegal!

Customer service was not helpful resolving an overpayment on my wife's bill. They would not work with me and my wife has a medical problem that makes it difficult to talk on the phone. My wife had to interupt medical procedure just to attempt to talk on the phone even though it is difficult due to her medical condition. Very un helpful in resolving a simple problem.

Since the change to Citi, you make using in store rewards impossible to use as you have additional rewards coming up after each transaction so you end up using multiple rewards on single use days losing additional rewards. Online, there is no place to add rewards and customer service will not add for you. Customer service cancelled my order of $1500 rather than honoring my reward. I also closed my Citi account and will finding a new place to shop.

HIGHLY RECOMMEND GARY WOODWARD

I purchased 4 Polo items and one round tree belt for my husband. The jeans,the button up shirt and belt fit perfect. The pajama bottoms and the shirt did not fit. I had no problem returning the pajama bottoms but the clerk has to do some checking as he claimed the shirt came from an outlet store. I was totally insulted. I called for a manager and I was in the end refunded. I love shopping at Dillard's but after this experience I can't be certain they are selling authentic merchandise. I'm left to wonder if the jeans and button up shirt are authentic.I had my receipt. Merchandise was stickered and still tagged.

I wish I had read reviews before I ordered a dress online. The size chart by the manufacturer was way off so the dress was off by 2 sizes. My problem with Dillards is the sneaky way they charge for return labels. I would have taken the dress to a store for a free return if I had realized they would charge me $9.95 for a return shipping fee. The options were not clearly given in the return process and I didn't realize I would be charged. Hardly any other department store does this! I won't be using them EVER again unless they refund this sneaky charge!

Extremely horrible experience. They sent me the fake item (literally instead of embroidery there was sticker on top), and then refused to refund.

I could give a zero star I would!! spent almost 300 in Creed products and it came to me broken, and they have the odassity to ask me to amil the broken creams. Shame on them, they will soon go out of business.

I purchased underwear shirts and the first time I washed them, all of the print on the back of the neck came off. The print was just decals (reminiscent of what you would put on model airplanes).

I grew-up with Dillard's, beginning with the one in Memphis, TN. in the Eighties, later with the one in Alexandria, LA. I continue to use Dillard's even though I now have the misfortune of living in a place like Oregon. I love the store, the company and have yet to have anything but an excellent experience with Dillard's. It's unfortunate to see so many have poor interactions while I have consistently good ones.

Ordered a made to measure suit. Came back and does not fit and they will not be responsible for it. More than 1000 bucks doen the drain.

For the first time in several years, I was looking for shoes; I first went to what I guess you would call a kind of self-serve shoe store; all the different sizes of a particular shoe are grouped together in stacks, with a sample from the stack placed in display in front of it. If you were interested in the shoe, you find the right size of it from the stack, take it out of the box, and put it on. If you decide not to take it, you place in back in the box and return it to the stack.
When I went to Dillard's, the process was different. There were no stacks of shoes, just samples of shoes in a fairly confined area. If you wanted try on the shoe, the sales person went to a backroom to get it. For the customer, this was a much simpler process.
The sales lady that served to me was not pushy at all. I did find a shoe that I liked and purchased it. While the brand was called Flag Ltd, she advised me that it was a Dillard's brand. They are dress shoes, and were on sale for $99. I've been testing the shoes off and on for a few days, and I'm quite happy with them.
One other little detail. About an hour after I left the store I realized that I did not have my wallet. I wasn't sure where it was, but I thought there was a very good chance I had left it at the cash register desk. I went back to the shoe area in the store, but the saleslady was not there. (It was late, and she had apparently gone for the day.) And I did not see my wallet at the cash register either. I went to another clerk to leave my phone number in case it did turn up, she checked with the gift department, and some one -- I'm assuming the sales lady who I bought the shoes from -- had left the wallet with another sales lady at that department, who gave it to me. I offered the store a tip, but she wouldn't take it. I hadn’t been to Dilliard’s for years, but I do plan to be returning.

I was online shopping for a necklace for my daughter’s wedding and ordered one that I loved from Dillard’s. Extremely disappointed is an understatement for when it arrived with a gemstone missing. I immediately called Dillard’s and was offered either a 20% refund if keeping the necklace, or full refund upon return; they had no more necklaces to replace mine with. I decided to think about it and the next day took it to a jeweler for repair because there was no time before the wedding to start over shopping. I called Dullard’s again, explaining that to make the purchase wearable I had to pay $50 for repairs, and that I believe a much greater than 20% discount was appropriate. They offered the same 20% off and to refund my shipping costs. I am highly disappointed, especially since should I have returned the necklace, they wouldn’t be able to resell it as is. Also, the first representative was unfriendly, and neither of the two apologized for the condition of the necklace or my troubles. I will never order there again.