The stylus on our turntable unfortunately broke, so I emailed Digitalis Direct and asked if they sold replacements and they did, thankfully! Ordered one and received it a couple of days later, super... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
First time buying from Digitalis and I am thoroughly impressed. Speedy delivery from a decent courier. And excellent customer service when the item was incomplete through no fault of their own. Would... Näytä lisää
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Digitalis themselves were faultless. The product was great and well-packed. An initial problem with ordering resulted in a prompt and effective call-back from one of their staff - good work! I'm ple... Näytä lisää
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I ordered a turntable and speakers set from their eBay store and was so impressed how quickly it arrived, especially as it arrived on a weekend. The audio technica turntable and edifier speakers are... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Digitalis Direct
Yrityksen kirjoittama
Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.
Brands you can expect
Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.
Best Prices and Unrivalled Customer Service
Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).
No Hassle Returns
All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.
Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.
With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!
Yhteystiedot
Unit A2 Seedbed Centre Davidson Way, rm7 0az, Romford, Yhdistynyt kuningaskunta
- 01708 763623
- graham@digitalisdirect.co.uk
- www.digitalisdirect.com
5,0
Erinomainen
565 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Extremely fast delivery and all boxes…
Extremely fast delivery and all boxes delivered free of damage and as described on site. Set up and all working perfectly. Great service.
12. joulukuuta 2025
Vastaus yritykseltä Digitalis Direct
Than k you for your review Kevin! We're glad we were able to offer you a great service!
I ordered a product from Digitalis
I ordered a product from Digitalis Direct via Amazon. Unfortunately, the courier lost the item during transit, but Digitalis Direct swiftly sent a replacement for no extra charge. Moreover, Digitalis Direct was quick to respond to my messages, and were friendly and helpful throughout our communications.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Fiona! We're sorry that you experienced an issue with our courier. We're glad that we could help you with your issue and get you a replacement with you in time for Christmas!
Great from start to finish
Great product and amazing sound quality at this price point. Digitalis themselves were great and very responsive to any questions. Only downside is the courier company who even though instructions were loaded onto the app as I didn’t want £340 worth of audio equipment left on the doorstep, still just left the parcel on the doorstep but this should not reflect on the seller
12. joulukuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Leonardo! We're glad you're enjoying your order and we have raised your concerns with DPD to make sure that situations like this do not happen.
Excellent
Excellent. Many thanks for your excellent response and delivery. Thanks to Pete.
12. joulukuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Rod!
Easy to order. Vision plus WiFi router
Easy to order. Item not in stock straight away but the company kept in touch with me and it was delivered in time as promised. Great piece of kit for our motorhome and a good price. Happy customer.
17. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Lisa! We're sorry your order was out of stock originally but hope you enjoy your mobile WiFi system!
Great Experience
Superb service, professional and attentive. The staff helped me through the decision process and set up.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Iris! Our customer support team are always here to help anyone through what can be a difficult decision when deciding what is right for you. We're glad we could help!
I had an issue with my Dali Katch G2…
I had an issue with my Dali Katch G2 which had suddenly stopped working. Having contacted them their response was immediate with the information I needed in order for me to get the speaker working again. Very impressed with their customer service and happy to give them a much deserved five stars 👍
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review! When a product has an issue, we are always quick to respond and get you back up and listening as soon as possible. We're glad we could help and hope you enjoy your speaker!
Amazing customer support
We ordered an Audi-technica turntable in June. It arrived really quickly. However in December the tone arm stopped making contact with the record. I contact Digitalis directly who have been fantastic. They tried troubleshooting initially which did not resolve the issue. As a result they have just sent out a replacement turntable. No quibbles or trying to avoid this. Julie you have been fantastic. Thank you.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Digitalis Direct
Thank you for your review Dave! When an issue occurs with your purchase, we always act quickly to make sure it is sorted with as little fuss for you as possible. We're glad we were able to help you!
Vastaus yritykseltä Digitalis Direct
Thank you for your review Joanne!
Vastaus yritykseltä Digitalis Direct
Thank you for your review David!
Very competitive price and arrived next day next…
Very competitive price and arrived next day as stated.
Would definitely use them again
2. joulukuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Dave!
Very helpful service when I called to…
Very helpful service when I called to check the components I wanted would work well together and great value.
4. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Luke! Glad we could point you in the right direction!
Ordered Friday morning delivered…
Ordered Friday morning delivered Saturday afternoon! Easy tracking and a one hour time window provided so knew exactly when it was arriving
28. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review! We use DPD and Royal Mail as our courier partners so you can be assured of a high quality delivery with free next working day delivery!
Custom Order? No Problem!
I needed custom lengths of QED XT25 cable with Airloc terminations, which wasn’t listed as an option on the website. After calling Digitalis, Liam went above and beyond to make it happen. His willingness to help, attention to detail, and genuinely friendly approach were outstanding.
Despite it being almost 3:45pm, he personally ensured my order was made up and dispatched the same day for next-day delivery. That level of dedication is rare.
Absolutely exceptional service from Digitalis.
27. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Omar! When we receive any request from our customers we always go above and beyond to satisfy their requests.
Despite the difficulty to fulfil your order in the short amount of time we had, we still got it out on that nights collection as we know exactly what it's like when you just want to get to started with your project!
We're glad we were able to help you and look forward to serving you again!
Really great service
Really great service - called up to ask a few questions before placing an order and nothing was a problem. Arrived super quick and well packaged
27. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review! Glad we could settle your queries!
Vastaus yritykseltä Digitalis Direct
Thank you for your review Craig!
Exceptional customer service.
I ordered Dali speakers and cable from Digitalis that were despatched promptly, but unfortunately there was a problem with DPD and delivery was delayed. I contacted Digtalis and they made every effort to resolve the problem with DPD whist keeping me informed as to progress. I now have my speakers and am very pleased with them. I wouldn’t hesitate to buy from them again.
22. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review! We apologise for the delay with DPD but glad you are now enjoying your DALI speakers and QED cables!
Digitalis Direct Highly recommend
I ordered a Steepletone Houston. It arrived quickly but when it was taken out of the box. It was faulty.
I emailed Digitais requesting a return and refund. They answered quickly and a return was organised with no fuss and received my refund the next day.
I would have no hesitation in shopping with Digitalis Direct again. And I would highly recommend them.
8. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Andrea! We're sorry you received a faulty product but we are glad our service was of a high enough service for you not to lose confidence in us and want to want to shop with us again!
Good customer service
Turntable and speakers I ordered from Digitalis were a good price and arrived promptly. Sadly courier threw them over my 6ft gate. Rung Digitalis and they were very good. Agreed that I could return and they would replace. This was all done quickly with the minimum of fuss. Good company to deal with
22. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Nicola! We're sorry that the courier was careless with your order, we take matters like this very serious and always make amends with our customers before raising the issue with our courier services. We thank you for your patience and glad we were able to sort your problem!
Arrived really quickly and packaged…
Arrived really quickly and packaged well havnt used yet
22. marraskuuta 2025
Vastaus yritykseltä Digitalis Direct
Thank you for your review Heather!
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