Diamond ResortsArvostelua 

Purchased Dec 16th 2023, Fiancé passed away Jan 22 2024. These guys have harassed me timelessly. I went from a 2 household income to 1. The HOA was quoted at 972, but when the invoice came it was doubled. I called and was told it was a estimate. I can see an estimate being 20 to 30 dollars more, but not double. the interest is more than the cost. Run and run fast. don't even sign up for the discount weekend getaways. I blame Hilton primary. When you get a Amex card, you start getting the scams along with it. My fiancé was so sick during the presentation and they still hassled us to buy. 1 hour turned into 5. Now after my loss, they are calling asking for my fiancé even after I told them he passed away and submitted a death certificate. Shameful.

DONT BUY TIME SHARE WITH THEM VERY BAD SERVICE IF YOU I DAY LATE THEY CHARGE $550.
LATE FEES.
VERY BAD CUSTOMER SERVICE.

Our Experience

Our experience with Diamond Resorts International (DRI) has been riddled with what we consider to be misleading depiction of our timeshare purchase to omission of legal disclosures, to the point of calling it fraud.

We started with Diamond Resorts in 2015. My wife and I are both over the age of 70 and elderly, making us vulnerable to deceptive sales tactics and victims of elder abuse. When we initially purchased our timeshare at Mystic Dunes in 2015, it was explicitly stated in the deed that we were acquiring a specific condominium for a designated week each year, namely the 22nd week. However, during our visit, we were coerced into attending a one-hour meeting that lasted 8 hours! It was during this meeting we discovered Diamond had switched to a point-based system, which contradicted the terms outlined in our deed. Despite our protests, Diamond claimed it was too late to rectify the situation, leaving us trapped.

Throughout our interactions with Diamond, we have encountered numerous instances of aggressive sales tactics, misinformation, and financial exploitation. The financing of the loan associated with these purchases was never adequately explained to us. We were simply saddled with the loan without any clear understanding of its terms and conditions. Additionally, we were not informed about the existence of the $6,000 HOA fees for the deeded condo at Sea World. Moreover, Diamond rep, Elias promised to monitor our progress after the purchase but failed to provide any meaningful support or assistance. Instead, he attempted to sell us additional deeds, exploiting our vulnerability and attempting to impose a higher loan amount of approximately $260,000.



The promises made during sales presentations simply were not true, and these lies have had a significant impact on our finances. We demand immediate action to rectify this situation and request a complete release from our timeshare contracts.

Never buy timeshare with this horrible company. There are the best liars and the thieves. The worst of the worst

When Hilton Grand Vacations acquired Diamond in 2021, we were told that our Diamond Points would be rolled over into Hilton Points. The transition would take about 1 year, and we were required to continue to pay all loans & maintenance fees to Diamond. We were told this for months. It got to the middle of 2022 and still nothing was done. Many times, we were told it shouldn't be much longer. Among the reasons that it was taking so long is that the title company Diamond used was not one that Hilton worked with. Then we were told that if we bought into Hilton/HGVC it would make the transition easier. We would have to buy actual HGVC points, but we thought if it made the transition quicker that would be great. So, in December 2022 we bought Hilton/HGVC points. So now we had another loan but to Hilton. Later we were told things should be done by March 2023, and then June, and then September or October. During the wait time, they told us many times that the "equity" we had already paid to Diamond would be applied to our account and would be more than enough to pay off the Diamond and HGVC loans and possibly the credit cards we opened to cover the downpayments for these purchases. It is the beginning of 2024 and none of these promises of equity, ownership transitioning to HGVC points, or improved access to reservations has come to fruition. We are sick and tired of the lies, manipulation, and fraudulent sales practices. We cannot wait any longer while losing our savings. Where are we now? In Collections! Because we were lied to and manipulated into thinking that this process was to minimize risk and lower costs. This has been a financial hardship, and we demand to be release immediately.

Diamond Resorts realmente nos perjudicó a mi esposa y a mí. Tomamos unas vacaciones en el Resort Cancún de Las Vegas y, mientras estábamos allí, fuimos abordados por un agente de Diamond Resorts. Nos llevaron a una habitación con otros posibles clientes e incluso nos sirvieron vino. Durante la presentación, el agente nos presionó con lo que percibían como la oferta de nuestras vidas, y a pesar de que les dijimos repetidamente que no queríamos y que no podíamos comprar nada, persistieron en intentar vendernos el paquete vacacional. Hablaban de manera inteligente y nos dieron números que nos confundieron, llevándonos finalmente a ceder. Mi esposa y yo sentimos que se aprovecharon de nosotros, especialmente al proporcionarnos alcohol. No soy abogado, pero creo que eso podría ser ilegal. Intenté escribirles explicando la situación y no hemos recibido respuesta. Estoy escribiendo esta reseña con la esperanza de obtener una respuesta de Diamond para rectificar esta situación, porque si no, mi esposa y yo estamos considerando buscar ayuda legal. Esto no está bien y necesitan darnos algún tipo de solución a esta situación.

It's the worst investment ever!! I've been a member since 2004 (unfortunately) and nothing is ever available!! The customer service doesn't want to help at all. It's the biggest money pit!! STAY AWAY!

Unfortunately most of the diamond members cannot use the system properly . Been a member since Gvc back in 2000 . Have been all over uk last couple of years Tenerife Gran Canaria Orlando and more using interval. And only have 7000 points do some research and you will still be cheaper than package holidays and better resorts

Nice properties, but membership is pretty much pointless as there's hardly any availability.

Rooms are sold to the public online. Members get offered the unbooked leftovers.

Terrible way to treat longstanding members.

Absolutely nothing available for members to book after paying their fees which go up by 10% each year. Most availability is kept for Hilton to rent especially summer season which makes it impossible for members to book anything. No wonder members are wanting to leave.

We loved our timeshare until Diamond bought the resort we owned at. Then the BS started. This company can do the right thing and close there doors. They are a bunch of crooks. They will lie to you and tell you "you need to buy another 10000 points so you can use your 20000 points." When you call and try to use your points....."there is nothing available."
If you are thinking about buying in, run don't walk out the door. There are better companies. They over extended themselves and started fleecing their owners.

Diamond Resorts was acquired by Hilton Grand Vacations about 3 years ago, so our 30 years of bad service and misrepresentation is now their problem! When Monarch was bought out by Diamond Resorts, I was informed that my property, which I believed I owned and had equity in, had significantly lost its value. I was then pressured into reinvesting in the property, as I was afraid that all the money, I had previously invested would become worthless. In 2018, I finally received confirmation that I had successfully paid off the mortgage. However, simultaneously, I was informed by a representative of Diamond that unless I reinvested once again, the property would be devalued. It seemed that every time I had questions, I was encouraged to attend another meeting, only to end up spending more money that I do not have. Do you understand what this all translates too? Misrepresentations, manipulation, and devaluation of the product in order to force discussions that result in high pressure situations, resulting in contracts at high interest rates to generate additional revenue to manage what are now dilapidated properties comparatively. When your maintenance fees surpass what your original principal was...you know you’ve been scammed! Upgrade your timeshare is not like trading in a car...you will never see the return on the “newer” version.

I was a satisfied HGV Max owner that went to a Diamond (which is owned by HGV) in Nov 2023, and got the sales pitch, bought into Diamond also and was told I could not get on their web site until after Jan 1, Could not get into it until Jan 15 and when I did it would not allow me to do anything. Called their 800 number and got HGV so they transferred me to Diamond claiming they can't do stuff on Diamond side. Phone conversation with the person on Diamond side was bad as he was rude and unwilling to help me. They have nice resorts but web site and service on phone is bad. Asked for supervisor to call back so will see what happens next.

We have been members for over 30years and seen a lot of changes ,now we can't seem to book any where never any availability, we pay maintenance of over £2000 a year and have to book outside of diamond, what is annoying is they advertise to sell through discount sites like wowser not happy

They are a NIGHTMARE! My father died 18 months ago and they keep sending invoices - even after they acknowledged his death certificate and said no further steps were needed. Stay away from Diamond at all costs. They are terrible. Also, everything was always booked and no inventory. AWFUL Company!

Upgraded and purchased the Hawaiian Collection. Our bonus for purchase was a dream vacation, which they book for you. I had to speak with someone to book the accommodations and another person for the airline. All went well until I looked at my club points balance and they took my dream vacation points from my club points. I have spent two weeks, 8 hours on the phone with 8 different people and nothing has been done. They say they are fixing it and haven't, I lost my 8,500 club points allocation from 2023 because they messed up. I know they want me to roll over and give up but I'm not, have no idea who to call or how to escalate this. We have had HGV for ten years and have never had a problem until this and when we went to Las Vegas and they shamed us because we wouldn't spend another $78K to upgrade to the next level which would enable us to book earlier. The sales people have really changed and they really don't care about their owners, they only care about Hilton and their sales numbers.

This is some bull, not even a star, lol worst decision ever

WORST DECISION EVER!!! DONT GO WITH DYMOND RESORTS/HGV
Wouldn’t even recommend this to my worst enemy, the whole thing was a setup from the beginning. Was told to lie about income and marriage status just to see the presentation…which was all a joke . The one who sold the dream idea to me at the Cancun resorts said the points are equivalent to dollars. So if I wanted to book a room that’s worth $200 it would be 200 points give or take a few .Was told the club fee was $932 Then it changed to $1850 with no real explanation. THEN for 10k over a term of 10years I would get 55k points . To book a room it’s a minimum on 30k points soooo to spend almost $11,100 to vacation somewhere one time out of 10years is ridiculous. And lve been having the hardest time reselling/finding a creditable attorney. It’s better to save your money and plan the trips out yourself vs a time share. The customer service they have is the worst I’ve ever experienced, the amount of times I’m hung up on and told different information depending on who I’m talking to is ridiculous. Also after signing up they said I didn’t have to go to the new member orientation then two weeks later a lady called and extremely tried to pressure me into going and spoke super fast like they all do. If I can save everyone from signing up I would. I can go on forever but the biggest corporation scam I’ve ever experienced. I couldn’t have a job being so misleading my whole life like them.

Dear friends,
Having just received a bill in the mail for my 2024 assessment fee I find it incredibly hypocritical to receive this correspondence when for the last three or four times that I've tried to call someone on the phone during regular business hours I have been put on hold or disregarded.

I recently had to finally buy the opportunity to save points until next year in order to use them. I'm not sure what's going on but your newsletter points to an exciting year but to me that's not very exciting when you don't answer the phone. Paying $300 extra dollars in order to extend my points to next year because I was not able to talk to someone this year to figure out how to use them is not something to celebrate.

Is there any way that you could help me with the use of these points or to discontinue my affiliation with your organization and have no other obligations to buy the points? This has been a very discouraging process.

Thanks?,

Philip

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android

We told the repersentive we didn’t want to go to the same place we did last year and she booked us the same island but a different area not what we wanted and it was supposed to be for our honeymoon and they won’t let us switch it even tho it’s 7 months in advance just because the 24 hour cancellation policy which they make it difficult to find the email in the first place I would recommend to anyone not to get diamond resort shares it really isn’t worth it.