We had a fantastic experience at DFS Taunton. And all thanks to our brilliant salesman Kyle. He took the time and patience to go through all of our options and with his help we've created a fantastic... Näytä lisää
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Alice was very helpful without being too forceful or off putting! She was very informing, allowed us to roam the store and made the whole process very smooth & enjoyable! We’re very excited to receive... Näytä lisää
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Steliana at DFS made the entire process seamless and enjoyable. From the moment I walked into the showroom, she greeted me with a warm, welcoming attitude without ever feeling pushy. She took the time... Näytä lisää
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Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were rea... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Toneway, TA1 2BB, Taunton, Yhdistynyt kuningaskunta
- 0333 999 9802
4,9
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My experience in store was excellent.
My experience in store was excellent.
Lots of help and advice from staff when needed but otherwise given the time and space to browse and make my mind up. It was great to have lots of sofas to try out rather than ordering without trying first.Having a good show room with lots of choice is vital to me.
Only thing that might have helped is having more examples of sofa beds in the various models.
16. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service
Kyle in the Taunton store was great. Friendly, knowledgeable and gave us confidence in our purchase. Really patient too!
28. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Good Afternoon,
We are really happy that Kyle met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The salesman was extremely helpful and…
The salesman was extremely helpful and made my experience eqsy
27. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent experience buying our new…
Excellent experience buying our new sofa great knowledge and helping staff helped us all the way
27. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good personal service instore
Good personal service instore . Salesperson had good knowledge of product & very helpful. Easy to order
17. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The salesman was helpful and we got the sofa we required
The salesman was helpful and knowledgeable and answered our questions. We discussed various sofas and which was best for us.
We ordered and paid the deposit, it was a quick process with all the additional options explained.
24. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service with clear…
Excellent service with clear information given by Lawrence.
24. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Alan was absolutely fantastic
Alan was absolutely fantastic. Very friendly, approachable and extremely knowledgeable. We’re now ordered or dream sofa and we couldn’t be happier. Thank you so much Alan for taking the time to explain and help us make a great buy. You are an absolute asset to Dfs
22. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent......!!!!!
Nothing about my visit today was anything other than excellent, i was greeted almost immediately by a member of staff who dealt with my requirements. I entered intending to browse and find the perfect sofa for me but i didn't expect to walk out with a smile after spending a fair amount. Great service, easy to do business with and professional.
22. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I recently bought a sofa from DFS…
I recently bought a sofa from DFS Taunton and had a brilliant experience with Kyle. He was really helpful from start to finish, explained everything clearly, and made sure we understood all the options without any pressure.
What stood out most was how easy he was to get along with — we had a really good laugh while choosing the Freya sofas, which made the whole experience feel relaxed and enjoyable rather than like a typical sales visit.
Kyle knew his stuff, gave honest advice, and made the whole process smooth and stress-free. Definitely a 5-star service, and I’d recommend asking for him if you’re going into the store.
20. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Taunton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Horrible experience with customer care and sofa quality
My experience with DFS has been absolutely appalling from start to finish.
The sofa delivered was completely wrong — the colours were not what I selected at all, and it feels like I was given a random product rather than what I paid for. I specifically paid extra for a slider/fitted design, yet what arrived is not what was ordered or promised.
To make matters worse, the quality is shockingly poor. One of the cushions has completely collapsed and is sagging with no support whatsoever. This is not normal wear and tear — it arrived in a defective condition and is already uncomfortable and unusable.
The customer service has been just as bad, if not worse. Promises are made and then ignored. I was told multiple times that someone would call me back, and no one ever did. There has been no accountability, no urgency, and no real attempt to fix the situation.
I have spent the last 6 months stuck with an incorrect, poor-quality sofa and a company that seems completely unwilling to resolve the issue properly. For a brand of this size, the level of service and product quality is unacceptable.
I would strongly warn others to think twice before purchasing, as my experience has been stressful, frustrating, and deeply disappointing from beginning to end.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DFS Furniture - Taunton
Good Morning,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Taunton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Taunton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The staff are great ,very…
The staff are great ,very professional,approachable and the quality of the product is really good.
12. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Staff very helpful without being pushy.
19. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The perfect sofa
We were left to look around on our own until we were ready to be helped. Sean was remarkably helpful and knowledgeable, answering all our questions, to the point that we made a purchase
18. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Lawrence is your man
Lawrence was super friendly and helpful. Not pushy and very informative. Very happy with our new sofa
17. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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