Calum the sales person who assisted us in choosing right product he is so knowledgable on products available. He didn’t give hard pressure sales that we experienced from other furniture suppliers, th... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Staff were amazing, came over straight away to see if we needed help, he was really chatty and knowledgeable about the sofa i was interested in and very lovely and helpful guy
Yritys on vastannut
We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... Näytä lisää
Yritys on vastannut
We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Speke Road, L24 8QB, Liverpool, Yhdistynyt kuningaskunta
- 0333 999 9794
4,9
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good Customer Service
Patient, helpful member of staff with good advice and information.
6. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great service and very helpful
Great service and very helpful.
Tony took time to explain the whole process and gave us the best option.
It was a lovely experience.
5. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello Duene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good Customer service and professional…
Good Customer service and professional staff.
4. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Fast efficient friendly informative…
Fast efficient friendly informative service provided, in and out in 40 minutes with the sofa I wanted. 10 out of 10.
3. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Hidden delivery costs
First and foremost, the team were excellent. The ladies were very friendly and helpful, offering advice and reassurance over choices.
They carefully explained the options for after care, the warranty etc. so we were completely aware. At the point of breaking down the bill, I felt the experience changed. Unexpectedly, the bill for delivery was announced as circa £130. There was no pre warning of the delivery costs which, we found latterly, are advertised around other showrooms (not DFS). Having spent months saving to pay for the couch outright, we did not expect to have to foot additional significant delivery charge. Thankfully to save embarrassment, I was able to pay for it using my overdraft which I then had to borrow from family to cover to save on unauthorised OD bills. Overall, I'm not particularly pleased with the experience and would recommend to friends and family they shopped elsewhere. Again, the staff were excellent and this is in no way a reflection on the service they provided.
27. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
We are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do assure you that the delivery charge is always discussed at the point of sale when purchasing in our stores or over the phone and is also shown on the checkout when placing an order online.
Kind Regards,
Lorraine A
DFS Central Customer Support
Susan Rimmer made our experience…
Susan Rimmer made our experience amazing. Susan explained everything and assisted us both with our experience. I would highly recommend family and friends if purchasing a settee to speak to Susan. Susan’s knowledge about our purchase was outstanding. 10 out 10 for customer service she was just brilliant ⭐️
3. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Speke
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Sue was brilliant
Sue was brilliant, pleasant, and intelligent, with a great sense of purpose
31. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Long lead time.
Good knowledgeable service throughout.
No pushy sales. Just lacking on speed of delivery (11weeks).
23. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Nicole was the best representative
Nicole was the best representative. She took her time to explain everything to us and discussed not rush. She answered all our questions and gave the best service possible. The sofa selection is also great and we love the one we got.
29. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nicole.
Kind Regards,
Jordan
DFS Customer Support
We visited your Speke store and was…
We visited your Speke store and was helped by Tony. He’s an absolute credit to your company and went above and beyond helping us chose our new furniture for our new home! No question was too much and he gave all the best advice. When we visit the store in future we will be sure to ask for Tony!
17. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello Alan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Tony.
Kind regards,
Lia
DFS Customer Support
Very good salesman
25. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Speke
Hello Linda,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Helpful staff
Helpful staff,
I had viewed the sofa online, so I had an idea of what I wanted, once I was in the store I made my decision, Chloe (staff member) was very helpful and pleasant, I was more than happy with the service, she answered all my questions and the whole process took about twenty minutes ( I've been longer buying a dress), thanks again for a great service.
15. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent experience purchasing a new…
Excellent experience purchasing a new sofa. Staff excellent made the experience enjoyable.
18. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Darren was very helpful and…
Darren was very helpful and informative. Very happy with the service
18. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Speke
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Dealt with in the most professional…
Dealt with in the most professional way, by a pleasant and professional member of staff at DFSSpeke
17. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Salesmen don't pester you
Salesmen don't pester you. They ask if you're ok then leave you to walk around, unhindered. When you decide to take things further they are very helpful and informative. Prices are reasonable and an easy payment method, if required. We spoke with Tony, the Manager who was very friendly and informative.
16. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good morning,
We're really grateful you shared this amazing 5* review. We are glad to hear that Tony helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very happy
Sofas lovely. Customer service from
Darren was great. Quick , easy and will be here in a few weeks!
16. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Speke
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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