Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... Näytä lisää
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The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... Näytä lisää
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... Näytä lisää
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, Yhdistynyt kuningaskunta
- 0333 999 9796
4,9
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Excellent service the sales ladies Shaz was very informative and extremely helpful
5. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful in store fully explained…
Very helpful in store fully explained the sofa we purchased and how to maintain it, the purchase process was excellent
4. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Don’t trust what they say in store
Very very unhappy as should be getting our sofa this Friday 5/6/26 book a day of work got rid of our old sofa’s today 3/6/26 now got a call saying there’s no stock even though it says in store delivery in 7 days what a load of rubbish. Annoyed is an understatement. 😡😡😡
BUT in store they was lovely so not there fault.
Still waiting for my sofa NOT happy. Sitting on the floor and beach chairs aren’t good.
16/06/26
18. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and lack of communication. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into the order and can see you have been contacted by DFS to discuss this further and please be rest assured we will get this delivered to you as soon as possible.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were left to browse in the store…
We were left to browse in the store without being approached or pressured by sales staff, when we needed help they were on hand to offer assistance
2. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello Margaret,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Excellent Service. Sales team were extremely helpful and patient with us.
31. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The gentleman in the shop was amazing
The gentleman in the shop was amazing, he went above and beyond to help us, answered all our questions was so professional and polite couldn’t ask for anything more, will definitely be back in the future.
30. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Lovely experience
Lovely experience! We knew the sofa we wanted and enjoyed trying it out! The sales process was easy and straightforward.
We’re looking forward to receiving it!!
30. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Great friendly relaxed staff member Mr…
Great friendly relaxed staff member Mr Khan. Great salesperson
29. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer Service
The salesperson ( Adil) was very professional and never pushy throughout the process. They took the time to clearly explain all the options that best suited our needs and gave us plenty of time to make our decision without any pressure. We really appreciated their patience, knowledge, and excellent customer service. Highly recommend!
21. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Adil met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Faisal khan was an excellent staff he…
Faisal khan was an excellent staff he made me very comfortable and went through the process with me and well exploratory
29. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Great choices and service
Great choices. Great customer service. They were so welcoming and helpful,.. apart from no air conditioning….poor staff :-(
28. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service! Professional and friendly. We had the pleasure of buying two couches with Adil’s help at Romford branch and we felt like he was superb when it comes to customer service. Very knowledgeable, patient and thorough. We would definitely come back. The selection was good as well, we found what we were looking for in a decent price range.
21. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great help from the lady that served us…
Great help from the lady that served us . Very knowledgeable and clear
25. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello Julie,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Amazing sale Customer service and…
Amazing sale Customer service and fantastic product
26. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello Stephen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff member was friendly and…
The staff member was friendly and helpful. She went out of her way to help us get the right colour and material for the sofa we ordered. She explained all delivery details and checked sizing to get through the house which made us choose a slightly different sofa to come in sections which will fit through living room doorway.
I have bought from DFS before and would do so again.
I would recommend people to get there furniture there.
25. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Friendly service very helpful not in…
Friendly service very helpful not in your face sales pitch felt very relaxed with everything thank you
25. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello Ramsey,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Went into DFS Romford today just to…
Went into DFS Romford today just to “have a browse” and ended up walking out having bought a sofa and rug thanks to the amazing customer service!
The team were so friendly, knowledgeable and genuinely helpful without being pushy at all. They took the time to answer all our questions, helped us find exactly what we were looking for and made the whole experience really enjoyable and stress-free.
Highly recommend DFS Romford if you’re looking for great quality and even better customer service!
25. toukokuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello Paige,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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