Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... Näytä lisää
Yritys on vastannut
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... Näytä lisää
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, Yhdistynyt kuningaskunta
- 0333 999 9796
4,9
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The service we received from Fasal Khan…
The service we received from Fasal Khan was very polite very informative and very honest
He made it an easy pleasant experience
And his guidance was very professional
6. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Choosing the right Sofa
Choosing a sofa you have to make sure you get the right one and when we was looking we was blown away with the ted baker range we had the lovely Veronica who was very helpful and had amazing customer service we went away think about what decision to make after a couple of hours we went back to see Veronica again and made our purchase very happy experience and delightful looking forward to my new sofa
6. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Good afternoon Jacqueline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
A very good experience at the Romford…
A very good experience at the Romford branch. We got approached but there was no pressure. When we were ready to purchase our sofa, we were treated so well. We were offered refreshments (the cappuccino was lovely!) and everything was explained clearly to us. We already know the quality of DFS sofas are amazing so we knew it was money well spent!
3. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff didn’t hassle us
The staff didn’t hassle us they allowed us to walk round and have a good look when we had decided there was somebody immediately available. We was offered a hot drink.
The gentleman explained everything to us regarding different fabrics different colours he talked to us through the Care plan nothing was too much trouble. We didn’t feel pressured into buying and we didn’t feel pressured on time.
3. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Our Salesman, Aadil, was excellent
Our Salesman, Aadil, was extremely helpful and knowledgeable about the products in store. Aadil spent a lot of time and patience in assisting us to select our purchase.
2. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning,
Thanks for your lovely feedback, we’re glad to hear Aadil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very good service
2. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning Martin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Had a lovely lady help with all the…
Had a lovely lady help with all the sizes of the furniture and the different chairs, sofas and corner units available in my preferred choices. Once I’d decided which furniture I wanted she introduced me to Adil who took me through everything and processed my order, Adil was very informative and helpful. On the whole it was a very enjoyable experience choosing my new furniture.
Thank you to everyone who helped.
1. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning Jean,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Me and my wife was served by Khan in…
Me and my wife was served by Khan in the Romford branch and he did fantastically well going through everything with us. We left with all the information we needed.
Thank you
30. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning Reagan,
We are really happy that Khan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The gentleman who assisted me was very…
The gentleman who assisted me was very experienced and personable. He was able to help me visualise the sofa I wanted and need in my new property with options that best suited our family. I was very happy for his advise as I feel I may have made the wrong decisions with out his thoughtful approach and questions of my needs. He explained everything throughly and made sure I had a coffee and was relaxed.
Would highly recommend him and DFS should be proud to have him on board.
30. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning Tamala,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Faizel khan
Faizel khan was amazing. Great help, very professional and informative. Allowed me to ask questions and made sure I understood several times before proceeding further.
30. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning Victoria,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Romford
Good morning Ian,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Adil
Adil, your employee, was very polite and well mannered, helpful showing me the different 2 and 3 seat options. Also called me shortly after placing order to reclarify it as realised it had gone through with my 2nd choice colour not 1st choice.
29. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adil.
Kind Regards,
Jordan
DFS Customer Support
Great range of sofas
Great range of sofas! Each sofa had very nice interior surrounding it and felt very high end. Kahn was very helpful and friendly and we purchased our dream sofa ok the spot. Delivery time is in only 6 weeks too!
28. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very good service
27. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good morning Bashir,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Professional and helpful
16. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Service fantastic in store
Service fantastic in store
I hope it is smooth up to and including delivery
16. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Romford
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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