DFS Furniture - New Malden Arvostelua 

Easy and Quick

We recently purchased two Nevara power recliner chairs from DFS and wanted to share our excellent customer service experience.

A special thank you to Samir Talic, who was exceptionally helpful and supportive throughout the whole process. He took the time to understand what we were looking for, explained the options clearly, and helped us identify the right chairs for our needs.

Samir made the purchasing experience smooth, professional, and stress-free. His knowledge, patience, and friendly approach were greatly appreciated. We are very happy with the service we received and would highly recommend him to anyone looking for helpful and reliable support.

Thank you again, Samir, and thank you to DFS for the outstanding customer service.

Great Experience with Roy - very knowledgeable, professional and great advice. Great Customer Service & Professionalism.
Thank You for making the process pain free and for the coffee :-)

We had excellent service today while purchasing a new sofa. The staff were kind and very attentive and explained our options clearly. They even brought us a coffee! I would highly recommend

Samir assisted me and provided an excellent experience from start to finish. He was extremely professional, knowledgeable, and took the time to explain everything clearly — from the sofa options to delivery and cover details. He answered all my questions patiently and made the whole process easy and stress-free. Outstanding customer service and a real credit to the team. Thank you, Samir!

The store manager and staff were friendly helpful and knowledgeable

the knowledge and attention to detail of the store assistant

Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.

Great service from Muhammad at New Malden DFS at the weekend. We went in to see a sofa we had already seen online, and Muhammad was extremely attentive, very knowledgeable and answered all of our questions which made the purchase super easy.

The assistant was very helpful when we first went in to the store he just said if you need any help just let me know and he left us alone which i prefer it was a good experience

Chelsea at the New Malden store was excellent provided us a great service trying to help us source a delayed delivery to work around our schedule of works. Thought the double check by the manager was also a great idea to avoid any potential issues

Great experience and thorough especially from Waseem who helped us through the process of buying the sofa and answered all our questions, the many we have!

The customer service representative for their professionalism. They explained the available options. Their friendly attitude made the experience much easier, and I left feeling valued as a customer. Thank you for providing such excellent service.

Samir was a top notch assistant, the day before he helped my wife to find the right tv stand and living room table and without being pushy told i will be here over the weekend when you bring your husband, When we walked in today he was more than accomodating without a hint of a pushy salesman but in a contrary he was in more advisory mode than closing at all cost mode which made us enjoying the interaction and concluded in a very good customer journey with a sale closed and i referred him to a couple who entered your shop right when I was living , I notified the Manager Shahid of the excellent CS and UX i had from Samir but unfortunately Shahid was a bit offish borderline arrogant as he didnt look very appreciative of Samir achievement there as he walked away in a cold manner pointing me out to an email i will receive regarding the review which was a shame he couldn't take a minute and make Samir mire valued in front of a happy customer as I spent 25years in retail management and now as head of partnership i always notice the difference between leaders and managers , in this instance Shahid need to brush up in his leadership skills to show some consideration to his staff because without them he is nothing , I had the same feeling at Sofology where I purchased 2 sofas last month and funny enough the manager mentioned the amount of my transaction as lower than the one he was going to attend to as he wanted to cut short the conversation when i was in the middle of discussing if i can haggle on the delivery charge , My conclusion Shahid reaction was maybe linked at the low amount of the transaction .
All in all Samir made you proud guys

Very helpful and unobtrusive.
Great selection of furniture and an air conditioned store !

Moh was friendly, knowledgeable and helpful. He made suggestions of which sofas we might like and also gave us time to think about our decision. He explained all of the sofa details really clearly. A lovely shopping experience and we’re very excited to receive our new sofa!

Picked our new sofa which we look forward to when it will be delivered.
Really good service in store which made the whole purchase experience very easy and rather pleasant.

It was very good customer service very kind

Nice to be able to shop and not have anyone bothering you