Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Näytä lisää
Yritys on vastannut
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Näytä lisää
Yritys on vastannut
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
metro retail park metro retail park, NE11 9XS, Gateshead, Yhdistynyt kuningaskunta
- 0333 999 9757
4,9
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Paul was fantastic
Paul was fantastic. Didn’t try to sell us something we didn’t want. Admittedly we knew what we were after, He actually gave us some sound advice and shared his knowledge unobtrusively.
His knowledge doesn’t just lay with sofas. He taught us a few things about how furniture can improve our lives if treated properly. We didn’t feel pushed to purchase anything.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Good Experience
Really easy and simple way to get a sofa. Zak was brilliant and really helpful explaining all the options and combinations to us. He was personable and great, not pushy. Listened to our needs and drew a diagram up for us, and created even more space in our room with jiggling things around. Thanks Zak. Looking forward to getting our sofa!
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service from the minute we…
Excellent service from the minute we visited the Gateshead showroom. Good range of products offered.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really friendly, knowledgeable staff…
Really friendly staff who let you browse without following you around the store. Juliet was very patient explained the features of our purchase. She was very friendly and let us look while we made our decision and once we decided on what we wanted she explained care details, delivery options and aftercare. It was a very pleasant afternoon
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Courteous and helpful.Detailed advice…
Courteous and helpful.Detailed advice re products.even reduction on treatments.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Great service by Zak
Great service by Zak.
Helped us pick the right sofa.
Explained all the different options.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
DFS METRO CENTRE
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great support from the staff
Great support from the staff. Not pushy at all and made us very welcome.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
The lady in question was fantastic…
The lady in question was fantastic explained everything and was really friendly and helpful
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Great service and Amazing Sofa
Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Sales person was knowledgeable friendy…
Sales person was knowledgeable friendy and very helpful.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Fabulous customer service from Lewis
Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.
10. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello Miss Bone,
Thanks for your lovely feedback, we’re glad to hear Lewis met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything
10. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I'm deaf as she lovely lady as I understand everything what she explain this and that which it good.
Lovely lady as I'm happy also I have order sofa x
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello Christina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything about looking after the sofa and after care
Very helpful and explain everything about taking care of the sofa and all about the after care
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Paul sales man was very helpful…
Paul sales man was very helpful explaining everything about sofas we chose
7. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We came to the store in Gateshead metro…
We came to the store in Gateshead metro for a sofa which we saw online we weren’t pounced on as soon as we walked in just left to browse we had to ask for assistance which we preferred,the gentleman who helped us we amazing explained everything the best experience of buying furniture ever
7. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello Peter,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great efficient service
6. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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