Great customer service from Ryan Gray at the Fort Kinnard store, very knowledgeable on the sofa ranges / warranty etc! Gave us space to look around while always being there for questions - thanks agai... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
From start to finish service at DFS was first class. We had a great experience with staff who were extremely helpful in particular Bali who was so helpful, made us feel at ease and took time with us... Näytä lisää
Yritys on vastannut
We were greeted by George on arrival at the Edinburgh store. After a quick chat we were shown all our options in our price bracket. George was great, customer service without feeling pressured into a... Näytä lisää
Yritys on vastannut
We had a fantastic experience buying our very first couch for our first home together yesterday. Zara & Roy couldn’t have been any more helpful. They were full of knowledge and great advice.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
A1, Milton Link, EH15 3QH, Edinburgh, Yhdistynyt kuningaskunta
- 0333 999 9793
4,9
Erinomainen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The customer advisor, Bali was great!
The customer advisor, Bali, from the Milton Link store was fabulous. He took time to understand our needs, help tailor our choice and was very patient and helpful with advice. The process from start to finish was seamless and we did not feel rushed in making a decision. We would definitely visit again.
1. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was easy and good
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Buying the sofa turned out to be a real…
Buying the sofa turned out to be a real pleasure. Zara was incredibly patient with us. She managed to combine my style and my husband’s style into one cohesive design.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff are great at informing you of…
The staff are great at informing you of your options and sharing honest perspectives about the different variations. It doesn’t feel like a product is being pushed. Farooq was extremely pleasant to deal with as was George.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very much appreciated online…
Very much appreciated online description and dimensions. Makes you feel more confident when going into shop. Staff were extremely helpful
3. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good show room, lots of choice
Great, light display room, attentive staff but no hard pressure to buy just lots of helpful information. Get a staff member to show you the digital screens to be shown colour and design alternatives. All of this meant we did buy a new sofa and that process was made very simple by Neil. Clear information on care, warranty, delivery and finance options, all given during the sales process. Thank you.
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly staff and a good range of sofas
5. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
"I had an excellent experience with DFS…
"I had an excellent experience with DFS Furniture. The staff were friendly, knowledgeable, and happy to answer all my questions without any pressure. The ordering process was smooth.Overall, I'm very pleased with the service and would happily recommend DFS to family and friends."
4. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great buying experience
Zara was very patient and knowledgeable with my many questions. She didn’t push for a sale, and was very honest when we asked questions. Felt very at ease to buy the sofa we wanted and not a sofa she wanted to sell us.
4. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I would definitely recommend Dfs,Elizabeth mason
I recently had the pleasure of purchasing a suite from Dfs with the help of Riddhi. I cannot praise her enough for her exceptional service,she was incredibly knowledgeable,patient &attentive to all my needs. Her professionalism &warmth stood out.
3. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
When we first came in we were greeted…
When we first came in we were greeted by George who made us feel welcome he was very polite and professional the whole time and helped us find what we where looking for amazing customer service from all other staff as well
4. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, genuine kindness and time given, not rushed in any way. Loved that we could see our chosen couch on the large screen in the shape size and colour.
16. huhtikuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello David,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Everyone was so helpful and didn’t feel…
Everyone was so helpful and didn’t feel pressured into any purchases
3. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello Gillian,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I bought a sofa amd i am still waiting for it
I bought a sofa . And have wited 3 week for delivery ..... fast delivery ... .
26. kesäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Good Afternoon Lorraine,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and since your review you have been contacted to arrange for the delivery for Monday 6th July. Once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
I am happy with my sofa
I am happy with my sofa. It is as ordered. I ordered online so no contact with sales staff.
However this review is about the delivery guys. Brilliant. Nice guys. Quick. Professional but wee bit banter chucked in. Wish I had money to tip them but im poor! The sofa is currently the most expensive thing I own, its worth more than my car haha. So sorry no tips lads but you were 5star
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service, very clean and welcoming store
2. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello Jim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Felt very welcome and at ease from the…
Felt very welcome and at ease from the moment we entered the store. I personally wasn't really looking forward to the experience, but it was made actually enjoyable and painless!! Neil who showed us around and talked us through the process, was brilliant. Friendly, very knowledgeable and professional
1. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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