Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... Näytä lisää
Yritys on vastannut
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Näytä lisää
Yritys on vastannut
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Yhdistynyt kuningaskunta
- 0333 999 9838
4,9
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Londonderry DFS visit
The sales person, Stephen, was very helpful, he explained everything very clearly
6. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Amazing service
we got great help in what we wanted to find and the staff was amazing, so helpful and very knowledgeable about the product we wanted
4. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Couldn’t have asked for any more…
Couldn’t have asked for any more advice, Elaine gave me great recommendations and was amazing help, asset to company
3. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good morning Lynn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Every little detail was explained…
Every little detail was explained clearly was very helpful in every way could not have asked for more.
2. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good afternoon Merle,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The beautiful sofa that caught my eye 👀…
The beautiful sofa that caught my eye 👀 couldn’t leave without it the young man who dealt with us was fab he was polite well mannered and very patient with us thank you so much 😊
1. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Can't mind the girl name now but she…
Can't mind the girl name now but she was brilliant help really lovely 2 talk 2 aswell
26. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Gary helped me choose a sofabed with…
Gary helped me choose a sofabed with grace & patience!! Enjoyed the ease of information with no 'rehersed hard sell talk'. Very authentic sales person:)
27. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Or experience at DFS was excellent…
Or experience at DFS was excellent James was very helpful with everything and explained everything clearly thanks so much.
1. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant Experiance.
The sales member was very polite,helpful and friendly, she explained quite clearly our options throughout the process,
1. maaliskuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The man that saw to me was very…
The man that saw to me was very friendly extremely helpful and made it so simple for me was very much appreciated
27. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very good service and kind and lovely…
Very good service and kind and lovely staff
25. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We appreciate your kind words regarding our service and staff; we're so happy you had a positive experience!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer experience
Excellent customer experience
V helpful and knowledgeable
25. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your feedback. We are so happy to hear you had such a helpful and knowledgeable experience.
Kind Regards,
Vanessa
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our team; we're so happy to hear they were helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
James was our sales man
James was our sales man. I found him very helpful and nothing was any bother to him. Would highly recommend. This is my second purchase. 🤩🤩
8. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our staff; thank you for your high rating.
Kind Regards,
Vanessa
DFS Customer Support
1st class service
We were greeted by Elaine, instantly made to feel very welcome especially with our wee ones, she took loads of time to explain about the particular sofa we were interested in and nothing was a problem, even went and made us coffees and hot chocolate
15. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Good morning Colin,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Elaine.
Kind regards,
Lia
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Elaine was exceptional complete my…
Elaine was exceptional complete my transaction quickly for our new cinesound sofa,
15. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We're happy to hear that the transaction for your new sofa was completed quickly. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Great offers
Good, selection, staff very welcoming & friendly, they let's us roam the store at our leisure.
15. helmikuuta 2026
Vastaus yritykseltä DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that you enjoyed our selection and friendly staff.
Kind Regards,
Vanessa
DFS Customer Support
Damage to my sofa
Damage to my sofa, the velvet is scratched at the back and beside it is a hole which looks kind of like a cigarette burn or something, I also did not receive the fabricare I paid for, I am happy with my sofa but would like a resolution to the damage made, I understand there are different compartments to getting a sofa built from picking in the shop to the delivery but one would expect their furniture to be handled with a lot more care than it gets, I would also expect to get the products I’ve paid for, we spent a lot more than what the sofa was actually worth with “insurance” and the fabricare and our sofa is damaged and no fabricare received, there was another issues with getting the sofa to click in together (it’s a corner), but I think I’ve made my point, bit disappointing to say the least.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your feedback with us, it is disappointing to hear your product arrived with faults and the care kit was not delivered. We can see contact has been attempted today to discuss your concerns further however we were unable to reach you. If you would like to speak to a member of the team you can call 0333 9999 777 or by completing a contact form online.
Kind regards
Holly M
DFS Customer Support
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