Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Näytä lisää
Yritys on vastannut
Sales staff very really helpful, professional and knowledgeable. Told us everything we needed to know before buying and there was no gimmicky sales pitch
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Yrityksen kirjoittama
Yhteystiedot
971 Great West Road, TW8 9DN, Brentford, Yhdistynyt kuningaskunta
- 0333 999 9827
4,8
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Super helpful and patiently explained…
Super helpful and patiently explained everything! Made sure i had all the measurements and information I needed!
21. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was brilliant
Customer service was brilliant, we were helped by Harry who was very kind and knowledgeable in helping me and my partner find the perfect sofa
19. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello Shaun,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Best staff very welcoming and friendly…
Best staff very welcoming and friendly and helpful and did help in making my mind
17. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Great customer service from Sweeda at DFS Brentford
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single question we had. We helped ourselves to delicious hot chocolate and now look forward to our new piece of furniture. We are also grateful to the manager for his kind assistance. Wishing Sweeda and colleagues at DFS Brentford all the best!
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
We found all the staff that we…
We found all the staff that we encounted were very informative ,helpful and very pleasant to talk through all of my queries
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The assistant was very helpful and…
The assistant was very helpful and answered all our questions.
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing service
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Harry was friendly and professional
Harry was friendly and professional. He was great at explaining the different attributes of the various sofas we were interested in and he was never pushy.
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Staff member was knowledgeable took…
Staff member was knowledgeable took time to explain things regarding sofa and chairs to us how to look after them even threw in free coffee when completing paperwork very easy and straight forward
18. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Good Morning,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lorraine A
DFS Central Customer Support
Vastaus yritykseltä DFS Furniture - Brentford
Hello Max,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Lengthy , pointless delivery process
The purchase at the store was very smooth and the staff were extremely friendly and helpful.
On the other hand the fact that we couldn’t get the sofa directly despite it being ex showroom and living down the door, had to go through a lengthy delivery process was poor. The fact that we had to pay for the delivery and have to wait for what seems no reason 3-4 weeks sounds ridiculous. Definitely wouldn’t recommend the delivery. (Still yet to receive it).
9. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello Mohamed,
Thank you for taking the time to share your feedback, its great to hear the team met your expectations. As you have purchased ex-display goods, it will continue to stay in the showroom until all stock within the store (display goods) has been changed over. We do this regularly so the newest models continue to be shown for our customers hence the within 4 week delivery time on these items. We apologise if this was not made clear when you placed the order.
Kind regards,
Lia
DFS Customer Support
staff is very good
6. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Staff Great Customer Service
We were warmly welcomed by Sweeda and she thoroughly briefed us about the products we wanted to buy the side table and single chair/sofa, She listined to our enquiries with patience and answered in a nice way for our clarity.
14. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello Aftab,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
She gave us time to think about our…
She gave us time to think about our decision and gave us good advice. She was very helpful to make our decision
14. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello Rasha,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
My experience was very nice today
My experience was very nice today. I met this lovely lady call Laila. She was really good. She helped me with everything that I need and then I was happy to purchase the sofa She’s a lovely lovely woman. God bless her.
12. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a great experience at DFS from…
We had a great experience at DFS from start to finish. A special thank you to Layla, who made the whole process smooth and enjoyable. She was incredibly friendly, professional, and knowledgeable, taking the time to answer all of our questions without ever making us feel rushed.
Layla, together with the rest of the DFS team, provided outstanding customer service throughout our visit. Everyone was welcoming, attentive, and professional, making the entire experience easy and stress-free. Layla’s support, attention to detail, and genuine willingness to help gave us complete confidence in our purchase.
Thank you, Layla, and the whole DFS team, for making our experience such a positive one. You are a real credit to the company, and we wouldn’t hesitate to recommend DFS to anyone looking for excellent products backed by exceptional customer service.
11. heinäkuuta 2026
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Vastaus yritykseltä DFS Furniture - Brentford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
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