They were really helpful with the service and answered all of my questions. They even sent me a sample of the fabric of two of their t-shirts just for me to get a better understanding of the feeling o... Näytä lisää
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I've been a Derek Rose customer for a few years and have always loved the clothes. Recently I asked if they could embroider my business logo onto a hoodie and they went over and above to make it happe... Näytä lisää
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The gowns I purchased were of the highest quality but I found the attention to detail and bespoke customer service truly world class. I was guided throughout the process of purchasing, returns, monogr... Näytä lisää
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I do not normally write reviews good bad or indifferent. But feel Derek Rose a company who produce night wear and similar must be praised. Have known of their existence for over 50 yrs purchasing for... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Whether it is time spent alone, or time with friends and family. We want to help you feel good, look good and make the most of these moments. Understanding and appreciating the value of free time is what we call... Feel Good Living. Our brand mission is to design products to enhance these valuable moments.
Yhteystiedot
Victor Mill, Worrall Street, Congleton, CW12 1DT, Cheshire, Yhdistynyt kuningaskunta
- 0800 9961995
- clientservices@derek-rose.com
- www.derek-rose.com
4,7
Erinomainen
144 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant products and excellent customer service!
I placed my first order with Derek Rose to buy a birthday present for my partner. Both the dressing gown and the slippers were lovely but the slippers turned out to be too small. I contacted Derek Rose and got a reply within a couple of hours. Despite the fact that the return period had expired (30 days) it was not a problem to return the slippers for an exchange. It was all dealt with so promptly and efficiently. A courier picked up the slippers on the Friday and I'm now having the new ones delivered today (Wednesday). Excellent and efficient customer service. I can't recommend Derek Rose enough!
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good afternoon Bo,
I hope today finds you well, and we thank you so much for taking the time to leave your amazing 5-star review. Your kind words are truly appreciated.
We pride ourselves on offering the best possible customer experience to match our wonderful products, and we are delighted to hear that you are happy with the service you received.
It’s always a pleasure to help our customers, and we hope you enjoy the comfort and cosiness of your new Douglas Slippers and Nelson Dressing Gown, designed to help you look and feel good during your valuable free time.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
Excellent product and customer service
Excellent product and customer service. Very quick replies, dealt with any issue with a bathrobe in 2 days. We received a brand new bathrobe with initials in less than a week after I first contacted the customer services!
Thank you very much!
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good afternoon Maria,
Thank you so much for taking the time to leave your wonderful 5-star review.
We are delighted to hear that you are happy with the service you received... we always enjoy speaking with our customers and pride ourselves on helping in any way that we can.
We hope your husband enjoys the warmth and comfort of his new personalised Triton Bathrobe - designed to make you feel and look good during your valuable free time.
Take care and best wishes,
DR Team
The best customer service!
The best customer service I have received from any company. Special thanks to Lynn who went over and above to help me with my returns. A wonderful brand with amazing quality clothing. Highly recommended. My go to place now!
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good afternoon,
Thank you shopping with Derek Rose and for leaving us a lovely 5-star review.
We are so happy to hear you have had a good experience with our customer service. Lynn is a very knowledgeable and valued member of our team and I'm sure she will be thrilled to read this review!
We do hope you feel comfortable and relaxed in your new garments... so you can really embrace 'feel good living'.
Best wishes,
DR team.
Brilliant items and great customer…
Brilliant items and great customer service. I had forgotten how good Derek Rose is !!
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good evening.
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with our products and the service we provide - it is always a pleasure to help our customers.
We look forward to seeing you shop with us again soon.
Take care,
DR Team
Delivery
I had a small problem relating to delivery. With the assistance of Beckie and later Lyn my problem was resolved and I could stop worrying. First class courteous service - thank you!
10. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Afternoon Sheenagh,
Many thanks for taking the time to give a review and 5 Stars, both of which are appreciated.
Our customers are in the heart of all that we do and we like to provide a service that befits the quality of our garments.
It's a pleasure to help and we look forward to hearing from you again. Enjoy the rest of your day.
Best wishes,
D. R. Team
Excellence
I can’t say enough about Derek Rose. Their clothing is superior in quality and comfort and the best customer service I have ever experienced. Thank you
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning,
Thank you so much for your kind words and appreciated 5 Stars.
We have put a huge amount of time and effort into the design and production of our products – putting our customers at the heart of everything we do.
If you need any assistance, do get in touch-we're always happy to help. Have a great weekend ahead.
Best wishes,
D. R. Team
Simply the best!
In a world where uncertainty sadly reins to a great extent, at least one thing remains certain: when shopping at Derek Rose you will never be disappointed.
All products are world class and the staff at customer service top rate.
Thus I highly recommend Derek Rose!
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good evening Mats,
Thank you so much for leaving us this fantastic 5-star review, and thank you for shopping with Derek Rose again!
We are so happy to see that you have had another pleasant shopping experience with us. Our team are always thrilled to see such amazing reviews especially from loyal customers like you!
We look forward to seeing you shop with us again.
Best wishes,
DR team.
Outstanding responsiveness
Outstanding responsiveness, customer service and quality. Derek (and Fay) rock!!!
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning Scott,
Thank you so much for taking the time to leave your amazing review... we truly appreciate the full 5 stars.
We pride ourselves on offering the best service possible, and quality garments for our customers to stay comfortable and enjoy.
Take care, and we look forward to speaking with you again soon.
Best wishes,
DR Team
Fantastic Customer Service!
Given how expensive Derek Rose products are & their vaunted longevity, when the sleeve of a PJ top wore through after just 2 years of normal use I rang to ask whether this was to be expected?
Customer services were highly responsive & offered to collect the item so that their quality control team could check the integrity of the material.
Ultimately it was determined that the fraying was due to “normal wear & tear” but as a “goodwill gesture” I was sent a complimentary set of new PJs, with the trousers specially altered to fit.
All emails were answered swiftly, accurately & courteously. An extremely impressive experience.
2. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good evening,
Thank you so much for taking the time to leave your wonderful 5 star review, and for choosing to shop with Derek Rose!
It's lovely to hear that you found the service we offer impressive. We pride ourselves on delivering exceptional products and service. We are always delighted to speak with and help our customers as much as we can. If our customers are happy, then so are we.
We really look forward to seeing you shopping with us again soon!
Take care and best wishes,
DR Team.
Service that is second to none
I needed a replacement belt for one of the dressing gowns I bought a few years ago which is no longer made. Derek Rose made, for free, a replacement belt in a new fabric that matched the old design and posted it to me in New Zealand. Service like this is never seen today. Absolutely beyond outstanding.
14. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good afternoon,
Thank you so much for taking the time to leave us a great 5-star review.
It really is wonderful to hear how happy you are with the friendly and helpful service. The team will be very happy to hear your kind words.
If we can help you further in the future, please don't hesitate to get in touch. We are always more than happy to help and we look forward to seeing you shop with us again soon.
Take care and best wishes,
DR Team
I had a problem using a sale discount…
I had a problem using a sale discount code for an item. Beckie in customer service was wonderful. She went above and beyond usual and not only fixed the issue but provided an extra bonus for my problem.
I have great trust now and in the future in ordering on line with Derek Rose.
Love their products— high quality, soft and looks great.
Chris
14. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good morning Chris,
Many thanks for sparing the time to leave a review. (The 5 Stars are very welcome).
Our customers are in the heart of all that we do, so we're delighted you're happy with us.
Beckie is a valuable member of our team and appreciates your kind words.
We all look forward to hearing from you again soon.
Have a lovely weekend.
D R Team
Old-fashioned customer service at its…
Old-fashioned customer service at its very best.
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good morning,
Thank you so much for shopping with Derek Rose and of course for sparing the time to leave us a fantastic 5 star review.
It's always great to hear what we are doing is working!
Should you need any help in the future, don't hesitate to get in touch... we're here to help.
Thanks again and best wishes
DR team.
Very kind and efficient customer…
Very kind and efficient customer service. Lynn certainly went the extra mile. Pyjamas duly exchanged and am very happy
14. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good evening Suzanne,
Thank you so much for choosing to shop with Derek Rose, and for taking the time to leave your wonderful 5-star review!
Lynn is delighted to read your kind words and found it a pleasure to help with your exchange.
Please don't hesitate to get in touch, should you need any assistance in the future.
Take care, and best wishes,
DR Team.
After having difficulties paying by…
After having difficulties paying by Visa I ask DR for an alternative payment method. The very very kind and uncomplicated answer came immediately. Good to know that my favourite pyjamas ( quality and style ) come from kind people 😃! Thank you!
31. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Afternoon,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with the friendly and helpful service we offer – the team will be delighted to hear your kind words.
Take care, and we look forward to hearing from you again soon.
Best wishes,
DR Team
Highest quality!
Delivery to US was timely. Highest quality materials and workmanship. Fit was perfect. Questions answered overnight via email. Placing my next order soon.
22. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning Waden,
I hope today finds you well.
Thank you so much for choosing to shop with Derek Rose again, and for taking the time to leave your wonderful 5-star review!
We’re delighted to hear how happy you are with our Express Delivery Service to the USA, and the products we offer… helping you look and feel good in everything you wear. Enjoy!
Please don't hesitate to get in touch should you need any assistance in the future.
Take care and best wishes,
DR Team
Went above and beyond!
Needed a replacement silk belt for a Derek Rose silk robe, so I emailed customer service in the morning. By early afternoon, Lynn had already organised a free replacement. Truly appreciated for going above and beyond.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning Jan,
Thank you so much for taking the time to leave your wonderful 5 star review. It's amazing to see how happy you are with your replacement Silk Belt.
Lynn is delighted to read your kind feedback and found it a pleasure to speak with you and help.
Our customer service team is always more than willing to assist our customers, and we really hope to see you shopping with us in the future.
Take care, and best wishes,
DR Team.
I had a problem with a dressing gown…
I had a problem with a dressing gown purchased from Derek Rose and I have to say that the customer after sales is second to none.
Responses were very personal and friendly and the problem was sorted to my great satisfaction.
I will be buying again in the future and have no hesitation in recommending Derek Rose as a prestige supplier with a first class after sales.
1. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning Sue,
Thank you so much for taking the time to leave your wonderful 5 star review, and for choosing to shop with DR again!
We are delighted to hear how happy you are with the service that we offer and your new Royal 40 Dressing Gown. Our customer service team found it a pleasure to speak with you and resolve the problem.
We are really looking forward to seeing you shop with us again in the future. Take care, and I hope you have a lovely weekend ahead.
Best wishes,
DR Team.
I sadly had to return an item
I sadly had to return an item. The whole process was simple and well organised. Also well administered by your staff - Fay. Thank you.
11. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Afternoon Andrew,
Thank you for taking the time to give your 5Star review, it's appreciated.
Everyone should look good and feel good as they have leisure time and our products are made expertly with the finest fabrics and we like to think our service matches.
Fay is a valuable member of Customer Services; a beacon we aspire to and respect.
Look forward to hearing from you again soon.
Best wishes,
DR Team
What an amazing company and team
What an amazing company - products and customer service team.
I mailed about an out of stock item, have had 3 emails over the period I have been waiting for it, culminating with one yesterday telling me it was back in stock.
All that for for a lovely pair of briefs !
I love their products and the customer service is truly impressive.
27. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning Charles,
Thank you so much for taking the time to leave such a lovely 5-star review.
It's wonderful to hear how happy you are with our products and the service we provide - it is always a pleasure to help our customers.
Please do not hesitate to get in touch if you need any assistance in the future.
We look forward to hearing from you again soon.
Take care,
DR Team
Missing package
had some issues with delivery, not caused by DR. However the support during the process was amazing. Great customer support
23. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Derek Rose
Good Morning,
Thank you so much for taking the time to leave your incredible 5 star review and for choosing to shop with Derek Rose again!
Our customer service team are willing to go above and beyond for all our valued customers, and we are over the moon to hear that you are happy with the service that we provided.
We are highly appreciative of your patience and support while we resolved the matter.
If we can help you further in the future, please don't hesitate to get in touch. We are always more than happy to help and we look forward to speaking with you again soon.
Take care, and best wishes,
DR Team.
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