Datenretter Schweiz Arvostelua 2

Ich kann mich nur den Worten von Ivan anschliessen. Da die Einlieferung des Datenträgers über Agenten läuft, gibt es keinen direkten Kontakt zur Firma Datenretter. Die Auswertungen meiner „Datenrettung“ waren nebulös und nicht verifizierbar. Nachfragen durch den Agenten führten zu nichts, ausser zusätzlichen, unnötigen Kosten. Abschliessen eine grosse Enttäuschung: Trotz Verzicht auf Rekonstruktion Kosten von mehreren hundert Franken! Das Angebot empfinde ich irreführend. Kann diese Firma nicht weiterempfehlen.

I selected Datenretter-Schweiz GmbH because their website prominently advertises a “free analysis” for damaged drives. After sending in my hard drive, I was surprised to receive a bill for CHF 75, including a CHF 50 “Order Cancellation” fee that was never mentioned during the ordering process.

Only after I questioned it did the company point to some hidden fine print. Nothing on their main pages, order pages, or marketing materials warned about this fee. Advertising a free analysis and then charging customers afterwards is misleading and unprofessional.

And honestly — how can you trust a company with your sensitive data when they already show such a lack of transparency and honesty in their business practices?
Data recovery requires trust, but their approach immediately undermines it.

Their response to my complaint was dismissive rather than helpful. Based on my experience, I cannot recommend their services.