Dandara Arvostelua 2 750

Overall experience with Dandara and Bradley & Hannah specifically for the Walton area has been excellent. Consistent communication and always available to answer queries, they’ve gone over and above with requests specific to my purchase which has been a great help.

The entire process, from start to finish, has been smooth and hassle-free, thanks to Charlotte’s support. Having come from a new-build property before, we were a bit worried about going through the snagging process again, but those concerns quickly disappeared. We’ve been really impressed with the build quality at The Pines and the level of detail. Any minor issues we’ve noticed so far have been handled promptly and professionally by the site team.

Care and patience in spending time to explain and guide us around the site. Fabian was outstanding in carrying out his obligations to his clients and is an amazing advertisement for the company

Very helpful staff member. From memory I believe it was Faye who showed us around two properties.
Disappointed with The Charleston upstairs design. You should send both your architect and builder in with a tape measure as there is no way to fit in a double bed with bedside cabinets, a wardrobe and be able to walk around the bed

The team have been brilliant from start to finish, I have never owned a new home before and the whole process has been seamless. Nothing is too much trouble, the house is wonderful and built to a really high spec with attention to detail throughout. Thank you to everyone involved I feel very lucky to own a Dandara home.

Despite making an appointment, no one arrived to meet me.

Ashley and Kim are aways very friendly and welcoming.
They have made the journey of buying our new home and very enjoyable and informed experience.
We just can not wait until our completion date.

Thank you
Jason

Many thanks to Jon at Acres for accommodating our last-minute request for a viewing. He was incredibly kind, patient, and took the time to explain everything in detail while answering all of our questions clearly.

Overall, a really great customer experience at Acres

Superbly designed properties

Popped in without an appointment. Salesperson (Melissa?) could not have been more helpful.

Very impressed with the design and overall quality of the houses.

Very helpful and

Every time we visit the sales office, Melissa gives us such a warm and welcoming reception. She is a real credit to the team. She always makes a genuine effort with our children, says hello, and makes us all feel very welcome when showing us around the show homes.

Very pleasant stai

Liam was extremely helpful as we weren’t really sure what we were looking for. He explained everything very well and we now know the way forward.

Tom was very knowledgeable, helpful and welcoming.

Kyra was really helpful and understanding of our needs. The estate location itself was quiet and beautiful and the houses are lovely but we found the one we were looking at very small for the price point unfortunately. There was no real dining space or wardrobe space.

Helen & Glenn at the Douglas Office were brilliant & very helpful in answering our questions.

Really helpful

We moved into our new-build 18 months ango and initially had a brilliant experience with Andy, the site agent. He resolved every issue quickly and to a high standard, nothing was ever too much trouble. He even fitted our washing machine.

Unfortunately, everything changed once our case was handed over to the Customer Care Northern Team.

We reported drainage issues in our garden over eight weeks ago. The garden has been left with poor drainage and due to the garden having a slope, this is causing water to run off, pool on the patio, and eventually killed the entire garden. Despite this being a clear drainage issue, we’ve had no meaningful progress. We even resorted to paying for a groundworker to visit the property to understand the issue and understand what needs to be done.

We’ve been given repeated false promises. A groundworker was supposedly booked to attend they never showed. Every update is the same generic line: “it’s been escalated” yet nothing actually happens. Emails are missing key information, and we never receive proactive updates. We are always the ones chasing.

The latest update was that the groundworkers “have the drawings and are working out what to do.” That was over two weeks ago, and still nobody has visited the property to assess the problem in person. I don’t understand how a fix can be planned without even seeing the garden and understanding the problem.

The lack of communication, accountability, and basic customer care has been shocking. It feels like they are avoiding responsibility for an issue caused during the build, and the whole process has become exhausting.

Extremely disappointed and would not recommend based on the customer care experience alone.

To rude staff ,

Brought a new property at Russets in Hawkhurst and the whole experience was a pleasure. Fabian and Violetta in the sales room could not have done more to ensure our chain was kept with Dandara supporting all the way. We went for part exchange in the end which worked well for us. The house itself is beautiful and well made with any snagging issue so far being addressed.