dacemotorgroup.co.uk Arvostelua 

Dealt with Tom the whole process was easy and simple from start to finish. Would highly recommend. Thank you Tom

Spoke to Jack Hilton originally regarding a trade in. Jack was pleasant & helpful.
We were handed over to Joe once we'd decided to go ahead. (Jack was on holiday). Really happy with the outcome and found Joe also friendly and efficient and we left with the car we wanted.
Thank you DACE we felt we'd had a great service.

I recently bought a car from Tom and couldn’t be happier with the experience. Tom was friendly, honest, and really helpful throughout the whole process. Everything was explained clearly, there was no pressure, and the car was exactly as described.

The whole transaction was smooth and straightforward, and Tom made the process of buying a car stress-free. I’d definitely recommend Tom to anyone looking for a reliable and trustworthy seller. Thanks again, Tom!

My experience buying a car through Dace has been mixed. Initially, the experience was very good. I purchased the car as a distance sale and they were very helpful, sending multiple videos and assisting with all requests. After much discussion, I decided to purchase the vehicle and it was delivered around a week later.

Unfortunately, the car arrived with several issues that had not been identified before delivery. The headlights were badly marked, the front grille was broken, there was a knocking noise from the rear suspension, a tyre pressure monitoring system warning was displayed, and both front wiper blades were completely perished and ineffective.

Considering the car had received an MOT, service and pre-delivery inspection, this was not the condition I expected it to arrive in. To their credit, Dace apologised for the issues and contributed towards a number of repairs. They paid for replacement wipers and headlight restoration, and they also offered me the option of returning the vehicle if I was unhappy.

However, I found it frustrating that I had to spend a considerable amount of time obtaining quotes, arranging inspections and managing repairs for faults that were present upon delivery. I also had to make a warranty claim for the knocking suspension issue and the TPMS fault, as Dace believed these may have developed during transport.

Most of the work was eventually completed and paid for, but there was still a noticeable knocking noise coming from the rear of the car. Dace asked me to obtain a further quote, which I did. They then contacted my garage directly and questioned the recommended repairs, suggesting that unnecessary work may have been advised. My garage explained that the work related to an MOT advisory and was the suspected cause of the remaining knocking noise.

Dace ultimately refused to cover the additional repair, stating that they had already paid for previous suspension-related work and that this work should not have been carried out in the first place because it related to an advisory rather than an MOT failure. Unfortunately, I found the tone of the conversation disappointing. The comments made gave me the impression that I should be grateful for the work already completed, while also suggesting that I was seeking repairs that were not required.

What concerns me most is that several of the issues should reasonably have been identified during the MOT, service or pre-delivery inspection process. The condition of the wiper blades alone should have raised concerns, and the leaking shock absorbers had previously been noted as an MOT advisory despite the vehicle being supplied with a clean MOT.

I chose Dace because of their strong reputation and positive reviews online. While the sales process was excellent and many of the staff I dealt with were helpful, I am disappointed with how the aftersales side of the experience was handled and regret choosing them. In my opinion, Dace's reputation is being let down by the quality of the vehicle preparation and inspection process before cars are delivered to customers

From first walking into the showroom i was made to feel that I was not being pushed into buying something I didn't want. Steve Watson listened to my requirements and checked obscure information I required about the particular car I was interested in.
At the time of the purchase a small problem with the parcel shelf was identified, Steve ordered a replacement and personally delivered the shelf to my home. Great aftersales service!

Awesome service from LewisW.
Car good, all questions answered

lewis w is a very good car man

Fantastic service, made buying my car so easy a pleasure to do business with Jack Hilton today thank you so much!

Jack Hilton was great, friendly welcoming and professional

Great service, support and follow up care offered by Steve. Fully appreciate the comprehensive service and successful purchase of my son’s first car.

Had a lovely experince in dace motors ,
The staff and very freindly and polite ,very happy with all the service

Steve was very patient. Allowed me all the time I needed to decide on which car to go for and whether I wanted to finance it or not. He explained everything carefully and answered all my questions. He’s a credit to your company.

Wanted to buy a car and place a deposit never called back when they said they would and when asked for a battery certificate said they would email over but no response. If this is how they communicate when you want to buy a car how would it be if there was a problem. Because of the poor communication they have lost a £19k sale…

Bought a car recently from Dace. Jack Hilton was professional and courteous, didn’t forcefully upsell anything and had my car ready to go (in great nick) on the same day. Many thanks Jack 👍

Tom was very helpful, arranging for me to view a number of cars and take my time in choosing the right one for me. Also he worked hard to ensure the car was ready for me in just a couple of days so that I could use it to go on holiday. KJ

Toms customer service great

We visited Dave Motor Group in Manchester as my daughter wanted to buy a car. We were met by Joe who was absolutely lovely. His customer service was excellent. He was polite, knowledgeable and nothing was too much trouble for him. We were made to feel comfortable and we're offered refreshments. The process from start to finish was super smooth because of him. We highly recommend Dave Motor Group Manchester, make sure you ask for Joe.
P.s. Tea budget needs increasing, maybe to a brand from up north😜.

I’ve just picked up my new car. The service from Tom in particular has been exemplary. Recommend Dace wholeheartedly.

Great service from lewis at dace motor group

Joe was a great salesman and Dan was great dealing with me financially. Very happy with both of them, the car was spotless and the experience fuss-free.