Curo Arvostelua 

I just had Simon come to my property to repair my boiler. He was really lovely and pleasant to chat to. He was very efficient and thorough, completing the repair quickly and testing everything to ensure he was happy with the fix. He clearly takes pride in his work and is very knowledgeable about his job.

Simon came over today to fix a leak in my boiler, he was really clear and helpful he ordered the part needed and came back to install it he also fixed another part of the boiler that looked like it was on its last legs. He also went around my radiators and added safety caps to the ones with valves that were bare. He also put one of my alarms back up on the wall. He was a pleasure to have, he was polite and professional and really seemed to know his stuff and overall an amazing job Thankyou Simon!

I had a tenancy review with Melanie Ben Khadhra, it was a zoom call meeting straight away she made me feel at ease, I was a little nervous but she was lovely, she asked me questions and if I had concern’s about my property and how she could help, excellent customer Service.

I'd like to share my story regarding my Landlord Curo as a private rent tenant with them.
I have endured a stressful 18months with them since moving into one of their flats in Bath centre in 2024 for £995pcm. After complaining multiple times on issues such as damp / mould/ leaks , high humidity, bad outside smelly drainpipes, squeaky floorboards and not getting anywhere with them then I contacted Bath Environmental Health in June 2025 to make them take repairs seriously.

I've been met with discriminatory and dismissive language such as it's my fault that there is high humidity and mould because I work away as a flight attendant and live on my own - I contacted the last tenant and she said she experienced the exact same problems that they didn't fix. Their extractor fans don't work and they refuse to upgrade them. When I first bought my dehumidifier, the humidity was at 90%. The outside drainpipes smell awful resulting in me not opening my bedroom window otherwise the smells come in. When I complained about the squeaky floorboards above me that are so noisy in one area they come back to me stating " it must be just washing machine noise". Repeatedly dismissive language and never actually repairing anything efficiently. Always on the cheap or ignoring your emails.

After Bath Environmental Health contacted Curo and Curo calculated costs to fix repairs of leaks in the vaults from Cannon Clark ltd I was then met with a section 21 eviction notice under my door the next day. I've been contesting this notice for months as retaliation eviction.
I have informed the local Bath Council and local MP last September who contacted on my behalf. I have stated multiple times to Curo that they have no intention of fixing repairs; they just want to kick me out and move someone else in who won't complain as I was met with "different tenants have different tolerances" and " Have you thought about moving elsewhere?" by their own in house damp and mould "surveyor" who blamed my lifestyle and job.

In August 2025 3 members of Curo turned up unannounced when the Bath Environmental Health officer was round to investigate, making me feel intimidated as they said they have a right to come round, when in fact they don't, only in emergencies. Breaking the prevention from eviction act 1977.

In November 2025 on my 2nd section 21 eviction notice I was given the chance to move into a different 1-bedroom Curo flat at The Paragon nearby that they have converted into a private rent flat for £1200pcm. On the day of moving in on the 3rd of December 2025 I was met with a full leaking bathroom coming from the tenant's bathroom above. I couldn't believe it- I've witnessed 2 flats they are trying to pass of as safe to the public. The tenants above said they have been dealing with leaks for years that they never truly fix. Already jetlagged from coming back from a trip that day, myself and my partner went straight down to the Curo office where I handed the keys back to the head of properties and the head of finance. I had already paid for my furniture removal which Curo have not reimbursed me for.

I was given a 3rd section 21 to leave by the end of January 2026. Curo had stated I could still move into the Paragon flat if they fix repairs soon. I visited again on the 5th January 2026 (yesterday) to review if the leaks had been repaired as they said it was fixed now. The bathroom ceiling looked like it had just been painted over and the visible cracks from my last video were still the same, looking as if it will leak again soon. I am under pressure to take this new flat or face potential court action by Curo when my section 21 ends for a 3rd time.

I had requested multiple times for the CEO of Curo Victor Da Cunha to speak with me but I have been ignored on this matter.

Key points
• Curo in house repair team get £50 for every repair they "fix". There are some that fool the system and tick jobs as "complete" to get their £50, racking up hundreds in a day. I reported this to them as fraud as I noticed this happening with 1 person coming round and leaving after 5 minutes- nothing has been done.
• When they don't know how to respond to you then they just make something up or ignore emails.
• Tenant blaming as an excuse not to fix repairs.
• Broken their own tenancy on keeping the housing "in fit shape."

I would like to warn other people to be cautious if choosing them as a landlord as it is obvious they are breaking certain housing laws and I wish I chose a flat from a high street letting agent instead

Barrie came out last minute to sort my blocked bath tub or would have to wait 2-3 weeks and was speedy and efficient
Top man👍

Just signed with Curo, with the super supportive Sarah Beaver. Not only was everything explained in great detail but we also feel incredibly welcomed whilst signing on with extra recommendations of cafes and nature walks nearby ☺️.

I’m really happy with SarahBeazer
She helped me with exchanging house she was so helpful and understanding thank you so much for the help appreciate it

We recently bought our first property with curo and we absolutely love it .

Jess Hayward and ruby webber were our point of contact through out the process and they made us feel so comfortable. They answered every question we had (and we had a lot) which I do apologize for ! And they made a stressful process a lot easier for us ! There communication was absolutely amazing we were always kept up to date with what’s going on! Of course there was delays what new bold doesn’t have them however they always kept us informed and made clear the plan going forward !
Thankyou so much to you both for guiding us through this process !

Barrie has fixed so many things in our flat. Always friendly and does a top job

Claude was calm, efficient and polite. He got the job done in no time at all and fixed my window. The handle had come off completely and icy wind was coming into the bedroom. He cleared everything up after, and it was as good as new. I was so relieved as the house felt so much more secure.

Barrie
Was fantastic he was very good to do job very satisfying it’s all good here thanks to him
Thanks again Barrie for doing my block sink

Claude fixed our leaking toilet today. He's a very positive person, and my three-year-old daughter quickly took a liking to him. He did a professional job and was very quick; I'm very satisfied. We need more positive professionals like him.

Barrie came fixed leaking pip in bathroom, I had already had 3 other workers before , it was on 11th December 2025 ,Barrie called my daughter as my phone was broken! So she could come over , he was very helpful even fixed taps in kitchen he was so kind thankyou Barrie

I’d like to thank Barrie from Curo. He came out to fix my kitchen tap and was incredibly friendly and helpful. The whole process was very quick and simple and I really appreciate it.

Many thanks

Jacob

I would specifically love to thank both Ruby & Jess from curo! They have both been nothing but short of exceptional. They have made this process so easy for us in a time that was so stressful & have always been so helpful and friendly with any questions no matter how silly and even after we have moved in to, they are still willing to help! They are a credit and we are so so grateful for them!

Orla from repairs made me feel at ease when I was I distress

Jamie Barresi has been very helpful with the alarm. He has assured it has been working and has visited me when he said he would.

Kate has been my Support worker for over a year in that time she has supported me through many issues I have faced, for example forms, meetings, shopping she is always friendly and listens to my ADHD rambling anyone would be blessed to have her on their team!

The cleaners - Neil and Sylvester, at Blagdon Park community room are doing an excellent job! Approachable and dependable they deserve this feedback as their work often goes unnoticed