Crockpot Arvostelua 

⭐☆☆☆☆ An absolute crock of rubbish!

You couldn’t make this up if you tried!

Bought a brand-new Crock-Pot from Sainsbury’s, reduced from £65 to £32.50. Bargain, I thought. Turns out there’s probably a good reason it was reduced!

Opened the box to discover a screw missing. Contacted Crock-Pot customer service, who kindly sent me a replacement lid. Fair play, I thought. Mistakes happen, and at least they’re sorting it.

Then, while setting the thing up, I discovered ANOTHER missing part — one of the feet!

Contacted them again, expecting the same decent service. Apparently, that was asking too much. This time, they basically washed their hands of the whole situation and told me to take it back to Sainsbury’s.

So let me get this straight: I buy a brand-new product, it arrives missing multiple parts, and when I ask the manufacturer to put it right, they decide they’ve helped enough and it’s no longer their problem?

What a fantastic way to treat a customer!

I now have a Crock-Pot that isn’t complete, no original packaging, no paper receipt, and the delightful prospect of sorting out a mess that shouldn’t have happened in the first place.

The irony is that they actually started off with good customer service by sending the replacement lid. They had a chance to turn a bad experience into a positive one, but somehow managed to undo all that goodwill with their refusal to help further.

Crock-Pot: great name, because this whole experience has been an absolute crock!

I’ll be thinking twice before buying from this brand again. I’d suggest anyone considering one makes sure all the parts are actually in the box before getting too excited.

One missing part might be an honest mistake. Two missing parts and a refusal to help? That’s a customer service failure.

Very disappointing.

The ceramic pot cracked after only a year. Emailed customer service and told no replacement stock available and to email back in a month (already poor customer service in my view asking a customer to email them back). Anyway, I did email them asking if the ceramic pots were back in stock. Ignored. I emailed again. Ignored. AVOID THIS COMPANY! I will be buying a different brand.

Gerät nach etwas über zwei Jahren defekt. Amazon verweist an den Hersteller. Keine Kulanz oder Gewährleistung. So wird Elektroschrott produziert.

I've had the Crockpot maybe 5 years and a slow cooker is a useful tool in the kitchen. There have never been any problems with the functionality. The major weakness is in the container in which the pot sits which has progressively rusted. It looks horrible on the inside. This is clearly a result of the product spec. Hence I can only give it an overall 2 star rating but probably 5 for functionality.

Bought a crockpot csc066 the digital version worked great then the pot craft within 2 years use (so it not fit for purpose) this is well documented when I checked other reviews,
Contacted custom services they said there was no replacement pots available, probably because its a know issue and many if the reviews I've read confirm this. Only after I asked about a discount on a new one they then offered my a so called 30% discount off new, when I checked I could get it cheap online from many if the when know stores so its hardly a 30% discount. Decided not to both with crockpot and gone with another provider. You've been warned.

Muy mala mi experiencia con la compra de la olla lenta modelo SSCPRC507B-050.
La he usado poco y ya no funciona, no enciende. En teoría hay atención al cliente y servicio de reparación pero no dan tarifas.
Veo en Wallapop que es un problema muy común en esta olla!

Initially a great slow cooker but didn’t last broke within 2 years so would avoid

This rating given to this is reasonabley accurate except it should be 1 - the lowest possible score. I bought one of their products on Amazon and it worked twice. For about 4 months now I have been mislead with an appalling client service process which is clearly designed to make people give up and go away.

Having owned a crockpot for roughly 25 years we decided to invest in a larger capacity crockpot and purchased one and used it that day. When we had finished, I unplugged the plug and the back half of the plugcame away from the body exposing the wires. As asda was closed I decided to contact crockpot c/s and filled out all the requested information, date code & model number etc, and uploaded pictures of the damaged plug and received a c/s number and was told they would respond in due course. When the c/s agent emailed again the response given, came across as less than concerned and he asked me to send all the information I had previously uploaded and his response was he never received any details. I told him, whilst waiting between responses, I had changed the plug and his response was"I am glad you do not need any further help, should you need anything we will be happy to assist you, so I responded asking if they send me another plug or reimburse me the price of a plug? And the response was :"we cannot provide the price of a plug but can provide assistance but to do so I need the requested information. Absolutely pointless waste of time having a c/s as they are a real waste of time. I will suck up the price of a plug as its cheaper than driving to my local Asda to and stand at the c/s desk and go through everything again and drive home again.
We have been massive fans of crockpot for over 25 years but after this experience if it breaks down I won't contact crockpot I will just buy another brands slow cooker. Crockpot? More like croockpot

I received a top-of-the-line crockpot, slow cooker Christmas of 2023. Used it twice put it away and went to use it this year. The lights come on power comes on with the schedule and Manual lights are flashing. Went on Google went onto the crockpot website followed all of the suggestions for troubleshooting. It can’t get the darn thing to work. Called crockpot, customer service, one of the worst customer service experience I’ve had. I explained what I had done and basically got sorry too bad so sad. Can’t do anything for you. Goodbye.

Got a 6ltr oval. The crock pot was warped. Gaps too large between lid and stoneware. Changed it to a 4.7ltr round. Crock pot was warped (the one in he currys store was not warped). The stoneware are poorly made - and when pots sat out of the heater, they wobble.

Had bought a slow cooker where the ceramic pot had a manufacturing defect. Was sent a new one by Crockpot NL only after I emailed proof that I had smashed it. "To prevent fraud". Ill doers are ill deemers I guess. Heaven forbid that I would try to sell the defect pot! That I've had hassles with it (contacting them, not able to use it for a few days f.e.) apparently doesn't count. Or that I was indirectly accused of being fraudulent.

Update: Just received a new ceramic pot, but not the right size. So I can send it back and wait for another one. Again. Hopefully the right size the next time 🙄

I bought a crock-pot express multi cooker and need a steam release valve. Searching on-line, cannot find ANY replacements for this model. As such, it is no longer functional or fit for purpose. Extremely disappointed and would not recommend.mend

I bought a crockpot and have used it about 5 times. I noticed the inside black coating is peelingg off. I sure don't want my family to eat any of that. I would like to find out what you are going to do about this. The model is CPSCVO60EC-S. Please respond.

My new croc pot just almost killed my daughter

I bought a slow cooker and only used it a handful of times which suddenly stopped working for no reason. I contacted customer services provided them with all the details and explained I have only used this item a handful of times and because the item was just over a year old they would not help me. They told me to through this into landfill. A company this size should be not just filling landfills with there dodgy products and put something in place to prevent this.

CSC031 Crockpot in design overload take a simple product like a slow cooker and over design something like the simple lift off lid put hinges and make the lid so you still have to lift it off to serve. Rubber feet just fall off every time you lift the base off the work surfaces fine if you never clean underneath or put it away after use. Hinge also needs to be removed when cleaning as debris can collect around the screws and plastic holding the hinges to the lid and the lid takes up twice the room in the dishwasher.

Love their products, and their Swedish support was wonderful. I bought a "Time Select" model a couple of months ago which had a defect in the timer countdown, and after one email they let me know that they'll be sending me a new unit. Any product can have defects, but not every company has a nice customer support. Happy customer!

I was gifted a crockpot for Christmas last year. Have only used it a handful of times and it has stopped working. Customer services can only offer 20% discount on a different model. Really disappointed in a product that cost over £100

After using it twice the slow cooker died on me what a piece of rubbish!
Bought it around April, we had a great summer so I didn’t bother with the stew but now I would love to have one. I used it back when I bought it once, last month and today tried wasn’t successful, it was a great investment!
It was around £35 I thought is not the cheapest one but also not the expensive one so let’s go for it!
So what is the moral of the story, don’t buy cheap rubbish go for the more expensive one, better on the long run!