Aromatherapy Associates Arvostelua 

I've been a fan of Aromatherapy Associates products for many years, but the company and the products have gone downhill since it was purchased by skin city. The customer service is not good and the products now seem to be very synthetic. My go to product for years has been the Revive range which used to smell beautiful and I used to get lots of comments about how nice I smelled. It now smells like you've rubbed Vick all over yourself and several people have actually asked if that was what I had on my skin!!! Most of the skincare products have been unavailable for months and their Customer service people have no idea when or if they will come back into stock.
Such a shame as it used to be a quality company selling quality products.
I've now tipped the revive down the drain and won't be buying their products again

Ooof. Wish I'd read the reviews before ordering.
Have a tracking number which doesn't work.
AA isn't responding to my emails.
Called their phone during business hours, but got a voicemail it was outside of business hours (yet voicemail also corroborated I was calling in business hours).
Wildly poor customer service.

Was very pleased with aromatherapy associates from ordering to delivery only 3 days. Ordered the hydra plump gel cream used it today for 1st time feels lovely I was also sent a free sample of bath and shower oil. Thank you so much

Beware Beware !!
DO NOT order unless you ring them to check in stock. I got an email to say it’s out of stock despite paying then this generic email !!
14 days for a refund ?????
Seriously !!

Dear xxx,
We've received the following returned items) and have processed your refund.
Please allow up to 14 working days for the refund to appear in your account.
Order No. #1211597
03/07/2026
Items refunded

Ordered frankly expensive product on 31st May. More than 2 weeks later no sign of delivery…increasingly concerned about either borderline or they are going ou5 of business

I received the best customer service I have ever received from any company from Aromatherapy Associates. I was so impressed that I will now be a lifetime customer and have already recommended them to all of my friends. I also really love the products, particularly the bath oils. Highly impressed by the service and the products!

I received this as a Christmas present and it has stopped working after a week. Very disappointed as they are not cheap.

Have used AA for years but after receiving some for my birthday I had a really bad allergic reaction. The smell of the oil is not what it used to be. Smells rather artificial. Sadly, my AA bath nights are over.

Utterly disgusted and disappointed. I have spent over £700 with this company and recently ordered £155 worth of items, one of which was three aromatherapy drops for the new aromatherapy diffuser I bought from them. This product was missing. When I raised this as missing, a full-blown investigation was conducted, which ultimately concluded that I was a liar, and it was packed (it was not). People who pay £30 for shower gel do not need to lie to get a freebie worth £60! They have now lost a loyal customer, and I have requested a return of the diffuser. I will shop at Neon at another brand that does not accuse its buyers of lying. Customer service training is needed if you wish to succeed in this voilitile market! Probably done me a favour as £60 for bath oil is rather steep!
Can see why the 1 star reviews

I purchased 2 Aromatherapy Associates Atomisers which cost around £129 each. I've also purchased their oils. Sadly 1 of the atomisers no longer emits aroma. I've followed all the maintenance advised by AA with no success. The other one works but gurgles and is noisy which is not conducive to relaxation and rejuvenation. While AA have responded to my queries with advice they are not able to replace the atomisers because they are no longer in warranty. I have purchased a Neom Mini Pod for much less which I use in a bathroom and for travel and it has definitely outlasted and outperformed the more expensive Aromatherapy Associates Atomisers. I can see from numerous other reviews that I am by no means not the only disappointed customer who has invested in an expensive product with a disappointing lifespan.

Awful Awful Awful company!!! Was once great and a good product with good loyalty program. A lot has changed and the products are not value for money.
Customer service staff are smug and just don’t get it.
It is clear to see by the low ratings that others have the same point of view regarding aromatherapy associates. Don’t bother save your money there are better products on the market now and better customer appreciation shown. This company has truly had its day!

The oils are amazing, packaging beautiful. Customer service ...smug and condescending!
I ordered both at Christmas and in June spending so much that I received a free gift, except I didn't as they forgot to pack it in the parcel. I didn't bother contacting them at Christmas but this time I did and the smart arse customer services were vile. Won't be ordering from them again with this kind of attitude

Order a product and you get the option to add some free samples.

Selected the samples but they never arrived with my purchase. Asked about this only to be emailed that their packing system is so sophisicated that the samples couldn't have been missed and basically I was lying.

the box was undamaged, no samples so they missed them. But to be told I'm a liar means I won't be returning.

Was a loyal customer but then they changed the loyalty scheme and I lost points plus you now have to spend a fortune to get any points at all to use. I switched to another better company for my aromatherapy where the oils are higher grade and the presentation/packaging is nicer. AA are overpriced with a mega stingy loyalty programme and zero customer service plus the products look like they are marketed for ancient old ladies! If you don’t look after customers they find a better brand!

Lost my loyalty points. Been a long time customer and had accumulated alot of points. I hadn't used the website for a few months and when I went back they were gone. Cannot get hold of anyone to speak to about this.

Not even one star. Iv ordered a aromatherapy oil. And thay gave me 3. And carnt get hold of them. Now thay have took 80 pounds out of my account.

I've been in their loyalty programme for years, love the products but my latest experience is a big disappointment. The free gift set offered at checkout was not there to select as on previous orders, it just kept defaulting to their subscription offer. I tried calling 6 times & each time I was cut off after 40 seconds. I've just tried to complete their online contact form which also failed. There's therefore no means of contacting them to resolve all these issues!

Hate the website but love the brand. I've been a fan of the products for many years. They discontinued my favourite face oil which was disappointing. I managed to build up some loyalty points and wanted to use them however I have been trying on and off for over a year and they really need to sort the website out. You can't use them with express check out but even when not using it there is no where for points to be added and you can only use 5,10 or 100 quid in one go. No good if you have 70ish like I do. I've given up and just going to leave the points on there and go to a different brand.

Awful customer service, wish I had checked here before ordering. Wouldn't allow me to return the device with less than 14 days since it arrived!

Wonderful customer service offered by Laurie who was kind enough to add a gift message on request, even though the company does not yet offer this as an automated service. Excellent offers on quality products and great rewards for loyalty.