Copenhagen Airports Arvostelua 

Pathetic level of staff on duty in security means it takes hours! Very SAD advert for Denmark.. Atrocious

Time and again there are insufficient staff on duty at security screening. As I write this I am stood - yet again - in a massive queue at security screening. The security staff monitoring the queue are unhelpful I asked how long it was likely to take and was told ‘20 minutes’. Clearly a made-up number since I have been standing here over 20 minutes already and am nowhere near the front and likely to miss my flight. Appalling customer service. Avoid this airport if you can.

The queue for passport control wasn't clearly marked so passengers organised themselves going round in a long snaking queue. No signage and no help for travellers to find the end of the queue left many very frazzled.
Although customer service staff are to be commended for keeping their cool and the border control officer was very pleasant, what was management thinking not opening/staffing 5 booths?!
It took 45 minutes and a lot of raised stress levels to get through something that, with correct management, would have taken a fraction of the time and improved the experience tenfold!

Kom til Security og mødte en arrogant og ubehageligt person,første gang vi er her og vidste ikke lige hvordan vi skulle afleverer ting han sagde man kunne jo bare kigge op for at se skiltene,meget ubehageligt person

Extremely rude staff at security. I have never had to throw away cosmetics before they even went through the scanner. An older lady demanded to look inside my bag BEFORE it got scanned by the actual airport security officer. She held up the line and questioned my medicines. She threw away a solid product.

Not good at all. Nowhere to find a charging point for a mobile phone, making it necessary to hunt for a decent plug somewhere. Not nearly enough seats at the gates. And though I actually value an extra security check on the luggage, this was done very inefficiently and cost me almost 20 minutes. So please clean up your act Copenhagen airport!

A very poorly managed airport.
Dirty toilets.
Cheap materials everywhere.
Messy and dirty baggage area.
Gives a very bad first impression of Denmark.

København lufthavn er ret stor og nok en stor en i forhold til at Danmark er så lille, men arkitekturen er ret dårlig. Det virkelig kedeligt i lufthavnen men der er lidt god services som fx asian stand med ramen men det er rigtigt dyrt så jeg vil reccomendere kun at tage her hen hvis det er en billig flight eller en long haul flight. Hvis du kan finde en bedre eller billige fly fra billund så tag der fra eller aarhus de er meget bedre

Det var beskidt slidt lugter ikke godt på toiletterne. Nu ved jeg hvorfor jeg helst vil undgå København Lufthavn

My experience at Copenhagen Airport (Terminal 2, Oct 30, 2025) left me shocked. A security officer insisted on unwrapping my brand-new laptop himself, even though it was carefully protected, and placed it face-down in a dirty tray, leaving a permanent scratch on its metal surface.

I reported the incident immediately and later filed a formal complaint. Despite clear details and evidence, customer service denied any wrongdoing, claiming the CCTV showed “nothing unusual.” Their response was dismissive and inaccurate.

I’m not asking for compensation — only honesty and accountability. It’s unacceptable that travelers who take every precaution can still have their belongings mishandled and then be told it’s their fault.

Elskede engang stemningen i CPH, men bliver i dag enormt stresset af at være der og vil helst undgå den lufthavn. Servicen er for længst sparet væk og udskiftet med maskiner og personale der er sure og råber ad folk i frustration. Det starter med du selv må finde ud af hvordan du gennemfører check in og pas kontrol på maskiner der er ekstremt langsomme og delvist defekte, hvorfor de skal skanne dit pas mindst 2 gange - det maks. frustrerende hvis du er med en større gruppe. Jeg har endnu ikke været i andre lufthavne hvor du selv må fedte med bagage tags, stakkels ældre mennesker som skal forstå dette system! Efter ”skan din bagage selv” bagage drop går man videre mod security, hvor man har udskiftet mennesker med automatiske låger som skal lede dig og fåreflokken til skanning. Engang jeg skulle på skiferie fungerede det ikke, og man var nødt til at råbe højt på hjælp for at tiltrække en sur uforstående securitas mand. I security råber og taler man ned til kunderne når de ikke lægger ting korrekt i kasser. Herefter ledes man igennem en tax free butik med tung parfume i luften, hvor alle med allergi eller astma sikkert gisper efter vejret – det er bare dårlig så stil. Ud til CPH’s nye shopping/mad områder hvor alle siddepladser, undtagen i de halvtomme restauranter er fjernet. Efter checkin kaos tør man ofte kun købe en sandwich hos Lagkagehuset fordi man har brugt så meget tid på de defekte automater når hele familien skal igennem møllen. I Lagkagehuset kan man dog sjældent få en siddeplads og der er i øvrigt møgbeskidt. Sandwichene fejler dog aldrig noget. Skal man ud af EU kan man regne med at blive mødt af endnu flere defekte pas maskiner og surt personale.

I had a simple request: I wanted to have a disposable camera with ISO 400 film hand-checked to avoid damage from scanners. I asked politely and respectfully. Instead of understanding or offering a solution, the staff responded confrontationally, asking: “What’s your problem?”

This is not the level of customer service expected, especially at an international airport where many travelers carry valuable equipment or undeveloped film. The lack of professionalism and unwillingness to accommodate special requests was very disappointing.

I hope CPH seriously considers improving staff training regarding customer service and the safe handling of sensitive items such as photographic film.

Her tidlig morgen oplever jeg desvaerre endnu engang en taxichaufoer der bliver decideret ubehagelig, uhoefligt og siger grimme ting fordi man (efter 12 timers rejse) skal KUN en kort tur fra lufthavnen til Amager, og fordi Han hat ventet laenge paa en kunde. Han siger direkte med en grov tone at jeg skulle tage toget eller Uber. Det er desvaerre mens vi koerer, saa jeg Ikke har mugliheden for at stige af. Og naar jeg svarer at jeg ikke kunne vaere synsk at gaette mig til hvor laenge han har ventet, og at jeg kan have mine grunde og ret til at tage en taxi, unanset afstand, skriger han at jeg ikke skal diskutere. Ved destination smider han mig naermest ud og raeser afsted, uden at give mig en kvittering eller at jeg kan naa at notere hans ID. Han keoerte I en sort bil med nummer plade BK995xx….. venter paa om banken kan give mere info til at sende en striftlig klage.

Kom hjem fra en længere ferie den 19. oktober. Da vi kørte ud fra P11 kl 01.00 mandag nat blev jeg komplet kompromitteret af en kvindelig buschauffør fra transitbusserne. Jeg er kommet i busbanen blinkede ud, men på trods af det holdt hun hornet i bund 5 sek.
CPH i burde kunne opfører jer bedre og mere kundevenlig. Jeg er klar over i skider på anmeldelserne her, men en dag får jeres ledelse vel også øjnene op for at et monopol som jeres, skal leverer god service for at kunne eksisterer på sigt.

Do not take morning flights. My flight was 6 am, fast truck opens first at 5 am?
Not a good service.
Signs about closed gastric was not there.
At the end just closed entrance.
I did not help that male young security staff selected passengers who could dropping in to normal line. My wife got ok and he sendt me back, despite explanation that he accepted my wife.
Tried to ask and got very unfriendly answer.

99% of coffee shops were closed.
No seats, as all restaurants blocked entrance, which I understand.
Where are airport seats.
Danske Bank lounge, just renovated opened also at 5 am.
Why to bother about morning flights passengers?
Not a good service.
KLM staff checked, should be open at 4.30 am, as they use it as business lounge.
Pity as CPH airport is very nice and most people are friendly.

Umådelig lang ventetid og ingen systematik. Mærkeligt at det fungere så godt i andre lufthavne.

Would rate zero stars if possible. Unfortunately, I’ve had to make several connections through this airport, and I must say the experience with the border control staff has been consistently appalling. They are, frankly, rude, unhelpful, and display a shocking lack of common sense. Without fail, they ask pointless questions — at least two or three every time — and in most cases, their attitude is downright ignorant.

I now actively avoid flying through Copenhagen whenever possible, simply because of the dreadful treatment I’ve received there. It’s put me off Denmark altogether. I’ve already emailed the Danish Embassy in London and regularly submit complaints through the airport’s website. From now on, I’ll start recording my interactions and filing official police reports about this behaviour.

Efter at have rejst i dusinvis af lande og have brugt deres lufthavne, må jeg desværre placere Danmarks lufthavn på en næstsidste plads lige over Manila lufthavn. Det er en frygtelig åreknudecentral hvor man må spejde efter en siddeplads. Hvis man vil sidde må man til lommerne og gøre brug af en af lufthavnens cafeer.

I am a frequent traveller, and security in CPH is normally a rather seamless and smooth experience. But not today. Clearing the queue at track 27-28 was only 4 minutes, but then the trouble started. First off all, 2 pax had their bags and suitcases taken out for test before me, and the male security assistant was so pedantic and slow examining ALL of their bags inside-out, that it took around 20 minutes and created a big queue at that track. His female colleague had to close the track to come and assist him, and also my bag was being examined in a totally exaggerated and detailed manner, as if I was carrying explosives or some other forbidden thing. Also, no sign of friendliness or a service-minded attitude, just a negative attitude and a totally exaggerated examination of my bags, which in total took 25 minutes, in spite of the fact that I started off by getting through security in "only" 5 minutes...

Hvordan kan man lørdag morgen , første feriedag i efterårsferien kun sætte 2 til at tjekke pas for ikke EU borgerer?
Det tog 1 time at komme igennem , det kan man ikke byde folk der lige har fløjet i 12 timer med feks småbørn, folk der skal med et andet fly eller som os nå et tog, at man så lige tager en ind til kuffert scanning i tolden også gør ikke ens stress bedre, det burde kunne gøres bedre .