CoutureCandy.com Arvostelua 

This company has predatory and unethical practices. They don’t care about their clients. I recently purchased a $550 dress for my daughter’s wedding and it has discontinued, they claim it is a final sale and I was unable to exchange it . In reality their website, the confirmation or anywhere the final sale clause was written or disclosed . They are deceiving and I have started several legal complaints against it. I urge to do the same. As consumers we should be protected against unethical practices like these .

First dress was nice, but when returning another one that wasn't even supposed to ship to me, I lost $220 plus return shipping cost.

First. all the google review are fake.
I returned a $900 dress the same day I received it in its original condition since it did not meet my expectations. When I check on my return shipping track that they had received the parcel back, I started asking for my refund, but they were told me for around almost 4 weeks !! that the dress was under "inspection" and have to wait for my refund. When I claimed that it was legally a time for my refund to be processed because more than 14 days had passed, they offered me a 50 % refund just in a credit store gift card. Of course, I was shocked and my answer was absolutely no!
Immediately I contacted my bank to stop this fraudulent on line purchase. But since Culture candy claimed that I supposedly "signed in consent" (which I never saw on my purchase receipt and is not there!), that they were going to steal half of my money for no reason, the bank told me that Couture candy didn't want to return the money an because of that I have to file a small claim court.
I am taking legal action now because this is a well-organized scam!!. You will never get your money back for any refund! My recommendation is to AVOID buying from this place at all costs. And if anyone here wants to join a lawsuit, I will gladly provide my contact information. This is illegal and constitutes a large-scale coordinated fraud. Stealing money for good faith customers.

Eve when I received the wrong item I still think you guys are great!

SCAM! They ripped me off. I returned the dress in original condition and in the time allowed and they will not refund my money. Do not order from them! I’m having to go through my bank to reverse the charges, FRAUD & SCAM!

Don't purchase anything from Couture Candy. The Company is deceptive and unethical in their business practices. They state processing time is 48-72 hours and shipping will take 5-7 days. Ordered dress on 11/12/24. Shipped on 11/20/24 (168 hours after placing order). Tried calling and no one picks up the phone. The dress arrived on 11/26/24 , my event was on 11/24/24. According to what their shipping rules are, the dress should have arrived NO LATER than 11/22/24, 10 days after placing order (3 days for processing and 7 days for delivery). I emailed them and they lied numerous times saying that it shipped ON TIME. I have the UPS documentation. I want to return it and followed their rules, I am still waiting for a Return Authorization. DON'T DO BUSINESS with Couture Candy.

Returns are not accepted if you buy it with a PRICE INCREASE or with a DISCOUNT, it must be the exact price, in this case I made a purchase with an increase of $ 1 from its original price, the Cindirella divinne brand is too small for me, the M = XS, I tried to return the product and they denied it because of the increase I paid, they ridiculously say that it is on sale, but they are stupid, don't they see that I paid more than the original price? THIS STORE SCAMS ITS CUSTOMERS, they should report them to other institutions for misleading advertising.

Customer service was great and very responsive. I asked several questions before committing to the purchase. The dress was exactly what I wanted, and it was packed with care. A signature was required for added security. Shipping was fast and the label was created the day of the purchase.

Ordered 1 mother of the bride gown.
Delivery was very prompt
Unfortunately the gown looked much better in the picture than on me
Terms and conditions of returns make it very difficult to return yet I followed all directions successfully
All returns result in store credit of which I thought would occur if I did not follow the multiple steps in the process.
Living in NJ I received the order from NY within 48 hrs but all returns to Las Vegas 5 days unless you pay $90 or $100 with insurance.
I made a big mistake of ordering something that would not result in a refund even though I followed company protocal and the return was in PERFECT CONDITION. I'm 70 years old and hardly ever order on line and this is all new to me. I am at a big loss.

Stay away. I am stuck with a dress which I purchased for a full price which went on sale by the time it delivered. They don’t do price adjustment instead I need to ship them back with my own money and they will take out restocking fees. And give only store credit . They are not customer friendly . Super upset with them. Terrible customer service. M

Not recommended:
They have no return policy on sale items.
They charge a 15% restocking fee.
Dresses offered on sale have serious flaws.

Super fast shipping. Dresses arrived in perfect condition. Fast, helpful customer service response to a question that I had. I am highly impressed and would 100% recommend Couture Candy for all of your formal needs.

I ordered a dress for my daughter's wedding. I needed to hold it for a couple of weeks to compare with other dresses. They agreed to let me extend it to 3 weeks but when I contacted them to return it problems arose. First the told me it wasn't possible because I had passed the 7 days since I got it. I asked for them to make an exception and they sent me a photo showing proof that it arrived on Saturday. This made me angry because it was Saturday ( a week later) and it was exactly 7 days by their proof. Because of that they agreed I could return it! Why were they trying to cheat me? Then they told me the had received it back but never issued a refund. I made them follow up and they said they would give me a store credit which wasn't what I asked for. It may say on their site that with a return they only give store credit and/or if you want your money back they will deduct not only a 25% restocking fee ( most places are 20%) but they were going to charge for the cost of the original shipping! My bad for not reading the details and assuming it would be like most sites but this is beyond good practice. They said it was either the 25% off + the cost of shipping or I could have a store credit but that it would only be good for 6 months. All of this is outrageous. I urge everyone to stand up for yourself and ask repeatedly for what is right, you can always ask your credit card company to intercede. Don't order from this company ever, there is no reason to deal with them, there are many many other good companies. I broke my own rule in ordering from a new company with out checking their reviews, just shows me not to do that again. Trustpilot is a good site to come to.

This company is a complete scam. Their return policies

OMG. How can we stop this company from unfair trade practices? They just charged me $100.00 for a $600.00 dress that did not become "fulfilled" so also not shipped until I contacted them and suddenly poof, it was "fulfilled". Also they only have positive reviews on their site and about a million negative ones outside of their site. Sadly I learned this too late. This is not legal as you cannot suppress negative reviews.

Update: 09/12/24 I am pleasantly surprised that following my correspondence and explanation of what had occured the company agreed to charge a more reasonable cancellation fee which is acceptable to me. I appreciate that they heard my concerns and were willing to work with me. My issue is resolved.

The company is the scam. They advertise easy returns while returns are not accepted. Any sale items is a final sale. You can only return a full price dress, following 5 days window when you are shipping the dress at your own expense, just in order to receive a store credit.

IT was an easy and quick process. I entered my measurements and was informed what size would work best for me. My dress shipped very fast. The dress fits pretty good. I will need to have minor alterations done. It was a great experience.

Purchased a dress online during their sale. Received complete wrong dress. Contacted company that evening via email and provided multiple photos of dress and its comparison to one ordered. Was told they would be in contact. Was then emailed that additional photos were needed, then not needed. Then received contact that the dress was final sale and could not be returned. Emailed again with more photos and received shipping label while out of state on vacation and unable to mail back. Was told only had 5 days to ship or would lose 20% of return, not returning from vacation for 10 days. Was told item had to be shipped day return and had to be scanned by USPS that date (don’t fly home until after 10pm) and multiple photos need to be included to be considered for full refund. Called to see about extension and was told I was unresponsive to emails and they were no longer going to offer.

I need to make a return

This dress is for my 87 year old mom. It was a little long, but otherwise fit her well. She deserves to look beautiful at my niece's wedding in October