Countdown Arvostelua 

On the evening of Sunday 9th July 2023 @ about sometime after 19:00pm

I walked into Greerton Countdown,Tauranga store for something to eat as I was starving and needed something quickly. As I'm pregnant and unable to hold anything down except for some Greek yoghurt,I quickly popped in to get a tub. As I got to the checkout with 3 items and with only one other person ahead of me in line,I realised I hadn't brought enough money. I thought I had pulled out a 20 but realised too late it was only a $10 note. As I've mentioned before I am heavily pregnant and cannot move as fast as I would like so put the other items down except for the yoghurt. To have returned it would have taken forever with the items I had found literally in the back and last aisle of the store. I had another person behind me at that point and my partner waiting in the car outside wanting to get to his dinner. So instead of wasting everyone's time going all the way to return the items and then all the way back at my current speed it was logical to just leave the the 2 remaining items at the till.
At that moment the cashier shouted at me not to leave things there,that I can't do that and demanded I pass it to her. She then grabbed the items out of my hand with the most disgusting attitude and then proceeded to rudely rip the $10 note out of my hand when trying to pay. I then quietly asked if she is accustomed to grabbing everything out of customers hands in such a rude fashion and she responded with a disgusting "WHAT!?". I didn't respond. Except,had other staff including the duty manager (who was standing right there looking directly at me while this cashier handed the items to her to be returned)starring while the cashier complained about me in a manner intended to belittle and demean me.
This person is of Moari descent and I am a foreigner. She didn't treat the Kiwi person in front of me with the same disgusting attitude and rudeness.
With other staff starring at me as I walked away the cashier who attended to me continued to say things as I walked away and out of the store.

I walked out,got my phone and returned to the store. As I entered,the person I'm reporting was leaving for the night,saw me and quickly turned her back. I could not find the manager. So took another walk around and asked for the manager. Turns out the manager on duty was the person who had witnessed the incident and did nothing. When I complained she tried to avoid saying she was the manager on duty however listened to my complaint. She then said to make a complaint with the store manager Roselind who was not on duty. She also said she would have a talk with the cashier but the woman had already left and she had every opportunity to hold her accountable within the time from when the incident occured to when I entered the store twice more after. The cashier's name was said to be Levinia and the person I spoke to did not give her name but I think her badge said Meghan. Not sure though.

I've had enough of watching others and also being at the receiving end of this bully culture in NZ especially toward foreigners. I've also noticed that the staff at this particular store have no customer service training. If they do it's very poor. I am trained in business management and have been a manager in different spheres and types of business and have NEVER treated a patron/customer or client in such poor fashion even if they were wrong or difficult. Countdown near Greerton need to train and most certainly need to hold staffers who abuse,demean or humiliate customers accountable instead of passing the buck when confronted. Levinia you're a miserable,bitter and disgusting individual especially that you would mistreat a pregnant woman who obviously couldn't move as fast or hold up other customers by not being able to return Items she could not afford. Shame on you and the company you represent! I shouldn't have to return items anyway! I'm not looking for for pity being pregnant but surely anyone with an ounce of integrity and half a brain could understand my predicament at the time regardless. Poor,disgusting service!

Countdown Pokeno are disgusting with the rudest staff ever. Never have full shelves instore, in fact you can hardly ever get what you need. Had my online shopping left in the pouring rain with our frozen items melting because the delivery idiot was clearly having a bad day and has a disgusting attitude towards their paying customers. They should be fired. Never heard back about my complaint which is typical of this bunch. I will talk with my feet.

not a good experience,very unprofessional.Went to countdown blockhouse bay.I have arrived there at 8:57 pm on 5th july 2023. And it was closed. There were 6-7 employees .all of them were laughing and ignoring me.As per my knowledge countdown should be close by 9:00 pm(as per google hrs)

On todays date 5 July 23 went to Countdown Ferrymead Christchurch Check out girl early 20’s tipped the contents out of my shopping basket whilst I collected a box. Very bad shopping experience especially when I got home to discover my Naam bread was totally damaged

We will in future shop some where else given the customer service this outfit offers

I was completely disgusted this evening that I had to remove my fruit and vegetables from their bags at the checkout, your plastic bags weigh almost nothing, if you were going to move towards more environmental improvements you shouldn't be supplying plastic bags full stop. I don't want to have my fruit and veg contaminated with raw meat juices that I regularly see dripping/leaking on your conveyor belts & extremely lazy staff or possibly untrained staff about cross contamination, who rub it down with a bit of kitchen paper. This is absolutely not hygienic. Plus sort some type of policy so consumers can transfer their fruit and veg safely, possibly small veg baskets that can be placed on the belt and then bagged by your staff. This has to be one of the worst examples of putting customers first.. I do wash my produce at home but this new policy is absolutely pathetic, I won't be emptying my bags of produce, your staff can do that & then rebag.

Experienced a casual racist conversation going on between a customer and staff member at NorthWest Mall. Contacted Countdown about this, and they just replied saying that they can't control what people talk about.
Lovely to be dismissed, but we're used to it!
Just hope the customer service team at head office who brush things like this under the carpet never have to experience this casual racism on a near daily basis.
Enjoy your privileged lives and don't speak up for what's wrong in this world :-)

For years we have shopped at Pak'nSave & Countdown, Recently we became more & more analytical. The truth is (everybody would see the same prices) Countdown priced a handful of items as cheap or cheaper than others to entice, once you are there you are being fleeced! The other 1000 products are 20-40% more expensive than Pak'nSave & Indian & Chinese smaller supermarkets! This is exorbitant & all NZders must do something for moral & ethics. Time to complain or even boycott Countdown, & alert the NZ Comm Comm. S T..

As per past 6months...shelves with next to no stock, limited check outs open with customers queing to be served!! Numerous people agree

I’m went to papakura countdown Brought family pack crusty Rolls 15pk only notice the pack 12pk an I’m was charged $7.30 im have receipts an photo just want refund

I went to Countdown, Featherston Street, Palmerston North at 12.58, picked up a basket and placed in it five items, I went to assisted checkout but only one working, Large line-up of customers with full trollies.
I couldn't wait as I had a bus to catch at 1.20pm so I left basket at checkout so that I could catch bus home. At 80 yrs I can't walk 3 kilometres home with carry bag.

I had the unpleasant experience of dealing with a rude and aggressive duty manager on the phone trying to sort out a missing online delivery. If your staff cannot handle complaints professionally with respect to the customer then they should not be working there. You have now lost a customer of many decades.

Sunday 12.15pm. Shop full of customers.only two tills operating. Thanks for the long wait. 😒🙄

Bad enough the food is overpriced but now its rotten as well! Keep your receipts so you can return products. I bought packaged sliced chicken, stuff smelt vile and had black mould bits. In same shop raisins were old and inedible. Previously bought water crackers on special were stale. Stock isn't moving as fast now as grossly overpriced. Check useby dates before you buy & keep your receipts to return

I've been using countdown for some time now, several years at least. I am really very happy with the service. Today after being sick for a week, the driver brought 300$ worth of groceries up the flight of stairs to my apartment. It was greatly appreciated.

In addition, every now and then a promotional item is dropped into my order and its always a nice surprise.

It beats having to shop myself, I have more important things to do with my time and this helps me a great deal.

Thank you to all those who are involved.

Countdown Nortwood.
They only have two checkouts open at any one time. Very frustrating.
They have six , self serve but only two are cash.
When asking the supervisor about,
it she kept walking and didn't seem to care. Very rude.NEVER GOING BACK.
New World for me.!!

We moved here four weeks ago to the Wainuiomata Retirement village ,the Countdown here is amazing and the checkout staff are fantastic as we are elderly we find it hard to do cards and keep up with packing ,but no need here as we have always had our groceries packed by the super friendly staff .Love Countdown Wainuiomata

The Palms Countdown never has their outside lights on so you dont know if they are open or not. Have Rang them numerous times about this, told them they are losing customers.They dont care, keep blaming The Palms, which also do not have their main street sign light on anymore for the passed 3 months ,tried to ring them too. passed the buck. Shopped at Countdown today, the check out operator asked if I had a Gold card meaning I am over 65. I am 54 he laughed, he thought it was funny. I came home and cried I have a special needs child and do not need negative people serving me. Countdown owners need to sort it out over there please, hence you have 2 star ratings, and thats not from me.

I am writing this comment out of pure frustration. I went to my local countdown in fielding yesterday. I was extremely disappointed and offended. The staff I interacted with were rude, hostile and disrespectful. I am a 61yr old man who is now disabled due to back trauma. It takes a lot of energy and is very difficult for me to get around in an environment like that without experiencing severe pain, and my budget is limited. I was charged nearly $240.00 for basic items. That in itself is nothing sort of criminal! 2/3rds of my merger income and for what?! To be insulted, humiliated and treated like a piece of crap is completely unacceptable to me. The couple next to me were shaken by how I was treated and approached me in the carpark to express their disgust and as a consequence, I will NEVER step foot inside one of your disgusting businesses again. I am more than a little upset with how I have been treated, NOT just on this occasion, but on other occasions also. All have been unprovoked personal attacks on me, and I don't know how you are able to employ such nasty, rude aggressive staff and still run a viable business. I am always polite and was brought up to treat others with respect and dignity. Sadly, over the past few years hgowever, this has not been reciprocated, and has left me with a phobia of going into businesses like yours! I hope the conduct of your staff will be addressed at some point before someone less understanding than me lashes out in anger. I almost hit the precipice yesterday! It took a great deal of self-control NOT to lash out in a tirade of verbal abuse, at a minimum! I'm sure there are many others who have experienced the same sort of treatment by some of your lesser educated staff. Please address this as soon as possible! This seems to be an ongoing issue that clearly needs to be remedied! I am furious and this was the last straw. Your company is a disgrace and you do not deserve our support. I will be taking my dollars elsewhere from now on! I would have given your business a quarter star if the option was provided and I can see why it is not.

CD's own brand Belgian chocolate, milk chocolate with salted caramel.
How do they get away with calling it Belgian chocolate? It's too sweet, too salted and just generally awful.
Would rather pay extra for a decent chocolate like Whittakers

Countdown Stoddard Rd Auckland, today's out of stocks. Shopped at 8.00am 22/4/23
Good fruit & vege selection.
Cerebos piccalilli - has been out of stock for nearly 3 months - plenty of own brand on shelf.
ETA tartare sauce, out of stock for several weeks.
Heinz salad cream, out of stock for several weeks.
Colgate Max Fresh toothpaste - 1 only on shelf.