Cosme-De.Com Arvostelua 

He pedido una crema y ha llegado en mal estado. Cuando he hablado con ellos me han vuelto a mandar otra y ha llegado aún peor. Llevo años comprando cremas por internet y nunca me había pasado algo parecido.

Le soy una estrella solo porque llego rápido. Pero no me mandaron lo que pedí. Eran 4 barras de labios pero me mandaron otro color diferente al que pedi. Les mandé un email comunicándose pero no obtuve respuesta

CUIDADO!!
Después de pagar
No te mandan lo pagado

Been shooping there for 10 years, always find great values like no others, yes shipping can take two weeks but sometime I got it in less than 4 days.

Je connais cette entreprise depuis 15 ans. Elle est très fiable. A un moment ( depuis 1 an et demi environ) la douane française imposait parfois ( si on n n'avait pas de chance 20% à l'arrivée)
Maintenant on paye d'emblée ces taxes .Cependant il faut être à l'affût de leurs soldes très avantageuses...qui finissent à être moins chères que myorigines ou surtout beaucoup moins chères qu'en boutique. Ces dernières font miroiter 25% de réduction mais il faut voir les prix de départ !!
Je resterai donc une cliente fidèle

Product arrived broken, leaked everywhere and was unusable.

Cosme-de refused to refund me fully and stopped responding to my messages.

Very poor service, I will shop elsewhere.

No recibes el producto, solicita un reembolso

Very bad experience ! I ordered a product late november for christmas - supposed to be received mid December. After more than three weeks waiting, I recieved a better from the customs.
Lots of paperwork, fees of shipment on top and no answer from their customer service - neither proposing help, a new shipment covering customs or a reimbursement.
This is the worst marketplace I ever placed an order to.
Not recommended except if you want to buy not being sure to receive or ending paying more expensive than the price of the product.

I have been buying L’Occitane products from cosme-de since 2021 and have placed orders of more than 10 times from their Shopee shop, Lazada shop and cosme-de website.
Product is authentic as I have compared to those I bought from the retail shop. Smell and texture is exactly the same. I've also checked the manufacturing date from checkfresh.com and most of the products are relatively fresh (aged less than 1 year), with 1-2 items aged between 1-1.5 years. I think this is the main reason why the products are much cheaper than retail store.
Seller wrap each individual item in bubble wrap (regardless the packaging is plastic or glass or aluminium), and put extra bubble wrap in the box to prevent the item from moving, and also paste a fragile sticker on the box.
Delivery is quite fast, less than a week for orders place on website and approx. 7-10 days for orders placed on shopee.
The only complaint is the item I want is always out of stock, and I hope they carry more variety of products instead of those more popular products.

Stay Away. They sent the order to another country then charged me $60 for wrongful shipping. The website defaults to Malaysia even if you select shopping from US. It adds Malaysia to your US address. Customer service has no interest in fairness but only in taking your money.

Absolutely do not recommend. Horrible and unreliable online shop. Fraudulent conditions, where additional taxes are not mentioned during the purchase process and refusal to refund even if the shipping was received unused citing vague rules. The attitude is mercenary, only about stealing customers money rather than creating a reliable shopping experience.

Dermalogica- I have been using the same face wash and microfoliant from Dermalogica for years. I ordered them from Cosme and now have a skin rash. The produces feel and smell different too. I’m not convinced these are genuine products.

I’ve been a customer for years. I requested cancellation of a recent order SECONDS after purchase but they have refused to lose sales and instead lied about items already being shipped even though order was still not processed after days. Every attempt on my part to negotiate refund or even a credit note was met with hesitation and shady responses. Shame about the reprehensible lack of customer loyalty; I will no longer shop with them.

Friendly staff

Les produits arrivent de Singapour !
Commande de 100€ + 24€ de frais à régler à la poste pour m’acquitter des droits de douane !!!
Mauvaise surprise ! Ça revient finalement plus cher qu’en boutique. J’achèterai en boutique la prochaine fois !

Orders I have placed have always arrived sooner than expected, perfectly packed & the genuine article.
Couldn't ask for more, great company.

I am very disappointed with Cosme-De, I paid nearly 1000 pounds on the website, wait for nearly 3months and received nothing. My package was lost and I contact Cosme-De customer service every day to chase the package, ask for a refund, but nobody does a refund and no result for my package. I lost a big amount of money and waste a lot of time on the purchase process. Be careful with the website.

what do you mean about 30 days money back guarantee? how will consumer figure out if it will satisfy them if they will not open the product to try? By just looking at the container? LOL You need to be specific and clear with your T&C. That's not 100% money back guarantee - it's a false advertisement.
"At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, your purchase of any of our products does not satisfy you, you may return them for a full 100% refund."

This Company sell FAKE SKII. DO NOT BUY ❌❌❌ BEWARE ❌❌❌
I have been using SKII FOR Several Years. Especially, Facial Treatment Essence ( Miracle Water) and Genoptics Aura Essence.
And I know the feel , the smell and the results. However, I tried the SKII that I received from Cosme- de.com and I can tell you that they are NOT AUTHENTIC SKII. I have it a tried for over a week and the Genoptics Aura Essence I got from this company made my my DULL and the spots are darker and darker each day. The authentic SKII I had used before made my face bright and clear . I realized that the company sold FAKE products ❌❌❌❌
I emailed the company and they refused any returns or any responsibilities. I just wasted almost $770 USD. The company DO NOT STAND BEHIND THEIR PRODUCTS.
DO NOT BUY ❌❌❌❌❌❌❌❌❌❌❌
Don’t be a fool like me. Pay a little more and buy from SKII WEBSITE FOR GENUINE PRODUCTS.