Cora Health Arvostelua 

Long wait for initial physio assessment over 4 months and counting. So much wrong with this company.

Horrible administrative staff. Don't waste your time waiting for them to get you an appointment. I don't know why NHS uses them, i'll end up having to sort out my own care privately.

Great clinic and staff very professional and pleasant. I had an altra sound first then went in for an MRI scan which I was very nervous about, but was made to feel relaxed and confident and to my surprise i did, I was then made a cup of coffee and waited for my taxi. A truly lovely experience.

My GP referred me for an appointment for ultrasound (hernia and groin area - 3 areas). Cora health rang a week before appointment and said because it was 3 areas I needed 3 x 15 minute appointments. I said surely my GP asked for an appointment to do the 3 areas which were same part of the body anyway and should not take 45 minutes. Had to make another appointment for the 3 x 15 minute slots. Went along and it took 10 minutes for me to be called, have all 3 ultrasound areas done and walk out. Appears to be an excessive cost to NHS?

My experience Cora has been nothing short of an absolute shambles. I was telephone triaged by a woman who was so incompetent, to the point that I went to a physio for a foot issue, only to find she thought I was coming for my ankle. After forwarding a complaint I was told I'd been seeing a foot specialists as a priority. At that app. this man couldn't even be bothered to get out of a chair to look at my foot. After 999 crew were out to my home they arranged tests, yet due to confusion over why my GP got the results and me issuing more complaints, I was then told I would need to be seen by the NHS. They did offer an app. with the specialist again to advise on physio, but even then he couldn't see fit to get out of the chair and actually show me how to do them. Basically, they are a private organisation that just use the patients to milk as much money as possible, and in my case leave me worse than when I started seeing them. I think it is disgusting that GP's stand there and watch patients get worse whilst under Cora Health care, and then have the cheek to moan when you ask for help. Overall it's a sad reflection of the NHS in the UK today, and were paying for these so called Specialists. I'd have been better off seeing a vet.

Just had the most disgraceful experience with an Ultrasound in Cambridge. Room size of shoe box, cramped, dirty and staff had removed the privacy screen to make more space for themselves. Blind kept blowing up so houses opposite could see in. Nurse arrived half way through with her shopping and just came in from the waiting room while I was undressed. They couldn’t logon to the computer and used their mobile phone while mid exam without changing gloves, rented office next to a hypnotherapist and gym. Disgraceful that Addenbrookes thought these people were acceptable. Told after an hour results were inconclusive so I’d have to rebook. Waste of my tax. NHS should have inspected their site. I’ll be registering a complaint with my GP, the hospital and the health authority.

This so called service is NOT FIT FOR PURPOSE - I have been waiting 4 months - they keep sending texts to login to my NHS account but the login page is glitchy - The -previous Cora login was glitchy too & I could not log in - I called them twice to rectify this as this is how you book appointments/fill out pre appointment q's & asked them to email instead of text - they did exactly nothing! IThey have just sent another tect but the login photo verification won't work - so it cannot verify me - again...

Absolutely absymal. I have been seeing Cora practitioners for nearly six months for worsening arm pain. They have been giving me sheets of exercises to do, and I have carried them out to the letter, but none of them have worked. Each time I go back and tell the practitioners this and that the pain is getting worse, they just email me a different set of exercises. When I eventually requested whether Cora can offer me an x-ray or scan to get to the bottom of the problem, the practitioner was vague about whether this is possible. Instead what ensued was surprisingly a conversation about the things they cannot offer according to their funding targets. Not very helpful.
I finally got an appointment with an advanced practitioner, booked nearly a month ahead so I could have an appointment locally, only for Cora to cancel it the day before. They have offered me a telephone appointment instead. Difficult to see how a practitioner can diagnose a muskuloskeletal condition without actually seeing the patient, so I'm not holding out too much hope. On the bright side, this time Cora gave me half a day's notice for the cancelled appointment. Last time they cancelled on me just half an hour beforehand.
So six months later I am in debilitating pain, with nothing but endless sheets of exercises to show for it. Is this seriously what the NHS is paying Cora for? This isn't healthcare, it's a farce.

I have found my experience with this company entirely negative and very frustrating. Referred by my GP to Cora for hip pain,I was told there was a 10-week wait for an appointment. I did complain about this, and the wait was reduced to 2 weeks under the Armed Forces Covenant.Arrived at Park House for my appointment and found a small suite of offices, a small unwelcoming waiting room, deathly hush, with no sign of activity or waiting patients, which I thought odd given the long wait to get an appointment. I was called in on time to see a physio, who was polite, gave my leg/hip a pull, and gave me a card inviting me to make an X-ray appointment at Nottingham QMC—no choice of venue and no help in making appointments. I arranged with my GP to get an X-ray at my local community hospital, which was more convenient as I am disabled,and thereafter, despite being chased by myself, my GP and allegedly by Cora, there was a long delay in getting the picture to the physio at Cora for a diagnosis. I finally got news from Cora, during a phone call, that a phone appointment had been made for the 3rd July by the physio to give me the result of his diagnosis, which, on enquiring, I found was to refer me to an orthopaedic surgeon.
Meanwhile, due to a sudden worsening of my hip/knee, I had been sent to A & E and referred to an orthopaedic surgeon, so the whole Cora business had been ineffective, a waste of NHS money and a long, pain-filled wait for me.
I stress that this review is based solely on my personal experience of Cora in my local area, but I was totally underwhelmed by them, and my feeling is that they are making a good financial gain from the taxpayer, via the NHS referrals, and are not making the best use of the facility which I visited to treat more patients. With the stated delay in getting a face-to-face appointment, I would have expected to find a waiting room occupied by patients hoping for treatment, not a small, empty, unwelcoming and quiet room plastered with notices and pamphlets.

Only gave one star as unable to give zero stars

Not sure what this service actually provides? Certainly not physiotherapy as claimed should be available by Wakefield ICB? Been to this service over several years and still suffering with the same problem, no treatment whatsoever administered. Why aren't Wakefield ICB checking these patient reviews, after all they are commissioning services on behalf of Wakefield citizens? I have no faith in any of them.

A letter with incorrect information has been put on my NHS health records by Cora health ,I am well within my right to have the letter removed,Cora health has failed to do so even though I was promised over a phone call it will be taken off ,doesn't reflect a very good service,as a health provider they should have taken more care ,I find this totally unacceptable. Since 8th of may the matter remains unresolved,what a shame on Cora health , even though Cora health replied on 26th may the matter still remains unresolved, what a shame Cora health

The diagnosis on my lumber MRI scan is inaccurate, as a result I can no longer get treatment on the NHS for my spinal injury. I can get treatment if I pay privately. The Quality Care Commission need to look deeper into this private health company. Very worrying!

Waited over 4 weeks for an ultrasound. Booked the day off work. Had a text saying my appointment had been cancelled at 8am on the day, because a staff member had called in sick. Wonder if it had anything to do with it being Friday on a bank holiday weekend!

I was referred to Cora for a knee MRI. When I evevntually had an appointment , it was with a physiotherapist for assessment. He decide I should have an X-ray and not an MRI which I accepted. He told me to go to Chelsea and Westminster hospital as it wold be the quickest wasy of getting the results. I did so on the next day (31 March 2026). Today, 20 MArch, I still haven't got teh results. I've called Coa a number of times and they just stall; they say they don't have the results and cannot chase them until 9 weeks have passed. I tired to speak to a manager but no avail, they just don't call back. I hopooned the hospital and they told me that they have had the results for a while and have sent them to Cora. This company is wasting NHS money and hiding behhind "systems" and "protocols in order to do nothing. Shameful.

Could not organise an appointment if there life depended on it, apparently their diary only covers the coming week so if you’re not available and unable to attend that short notice you are a problem to them. my daughter asked for an appointment for the following week when she was available all week away from work and was told no can’t have that and if she didn’t book an appointment within the next 28 days, which is their criteria, she will be discharged. To book an appointment within the 28 days she would’ve needed to have been offered an appointment during those 28 days but apparently that’s too hard for them to do. They also would not book an appointment within a local clinic they were offering appointments of that week which are unavailable for her 50 minutes away and 40 minutes away. How was this care? she’s been suffering with pain for months or waiting for these appointments. and is still to be diagnosed so at this moment in time we still don’t know if every time she moves her knee, she is damaging it more.

Not Fit For Purpose
The length of time you spend being triaged is shocking, once they get your scan results they don’t share them with your Dr & take weeks to share them with you even when you get told you are too of the list!!!!
Staff are so rude & yes the admin team work from home & have radios blaring in the background & kids screaming.
The Physios leave as they too get so frustrated with the slow service & the total lack of support from the management team.
Total waste of OUR MONEY, give the control back to our Drs!!!!

I filled out a quite extensive form detailing my problem. Received an AI generated response saying that my details were being reviewed and I would be contacted with an appointment. One week later I had heard no more and phoned them (several times before my call was answered) . They had no record of my online contact and needed to take my details again. Then made an appointment in 3 weeks time for an initial phone consultation. A real step backwards from the NHS service that I gave previously received, but at least taxpayer NHS cash is now lining the pockets of Venture Capitalists and Asset Managers.

First heard of this company when I received a letter shortly after discharge following surgery in March,addressing me as a patient of the company whose work was being transferred to "Cora". I had never been notified of any referral, so was mystified. I rang and was told of the referral "but no physio appointments until late April or May."

Next contact (mid May) sternly informing me that I had failed to respond to their contact inviting me to make an appointment. I have never had any such communication.

Lacking any confidence in this clown show, and wanting to get on with rehabilitation, I had, in the meantime, arranged private physiotherapy.

Seeing the reviews here, I am glad I did.

What is the point of this joke of a medical company.

You can only speak with receptionist who may aswell just be taking messages for all the help they don't give.

Voicemail left my an anonymous person asking me to ring. 2 minutes later I'm speaking with said receptionists who dont know who called or why.

To then refuse access to speak to someone who actually can help. Refuse to get a supervisor or manager to call me. Refuse to make notes on my patient record. I'll send a message is what seems to be the only thing their recent can do.

They have caused me further injury, not too mention the extreme mental anguish they are causing further worsening my condition.

They have told me they are unable to treat housebound patients. Ive been housebound for 2 years waiting for help.

And now I have to wait another 3 weeks for a physio, who has already said he will not treat me as we do not get along. The same physio that attempted to send me to a mobile MRI unit who cannot treat disabled patients as there is no way to get a wheelchair up stairs.

I doubt very much I've got long left and this tinpot shambles of a comedy store make you wait again.

I'd be interested to know what kind of bribes they used to convince the NHS to give them a contract knowing just how bad thr reviews are.

The good part is I've got them all call recorded which is probably why the solicitor seems to be rather happy dealing with their utter negligence.

At least this call I wasn't lied to over and over again like the previous several interactions with them so maybe someone in upper management is paying attention to the disgraceful reviews they have.

I can guarantee one thing though. Mike Turner hasn't got a single clue what he is meant to be in charge of....Probably too busy counting his ill gotten gains the NHS are providing because if he did he'd make an actual attempt to make a difference...Unfortunately Cora Unhealth have no desire whatsoever to treat patients or even listen to them.

I now wait for Lewis, who said we will not be speaking again, to call.

Just to put it in perspective this physiotherapy company and thats all they are at best are making this patient who has breathing and quite severe swallowing difficulties wait another 3 weeks to discuss an URGENT referal that was sent that has been rejected because they haven't examined this patient in any way, shape or form or arranged any tests of any kind or to be bluntly honest sent the correct information about why the urgent referal was sent...

I also need operations on both my hips, which they ate incapable of doing or arranging and quite possibly knee surgery if not a replacement both of which they are incapable of doing.

My advice to ANYONE is that if your health is of importance to yourself and you are sent there do yourself a favour and refuse and ask to be referred elsewhere.

So let's see how long I last not being able to eat or drink properly and confined to bed with no help from anywhere or anyone while this insult to the medical profession make me wait longer even though they know my situation.

My brain is about to snap me out of reality and it's all thanks to the negligence of a supposed medical company that are causing 99% of my health deteriation.

Next to email today's call recordings over to the solicitors to add to the countless others i have.

Again DO NOT accept being referred to this lot. Your health depends on it

Had a referral done by GP for a hip problem, which is causing severe daily living problems, and was flagged at a previous appointment by one of Coras physios (who would get 5 stars), who insisted i get a referral. This morning I checked the portal and was informed that I need to fill in the phio Ai. On the initial screen I am blocked from progressing further, as my GP postcode is apparently ineligible. There are a few genuinely good clinicians working for the service, and it's probably useful if you have a simple problem. unfortunately I do not.

I was contacted by the service, after enquiring about this. And told to phone the main number.