Cora Health Arvostelua 

The clinician helped me alot very happy with the therapy I had a very positive experience and learned alot.

Shocking service. Why on earth do NHS outsource here?? the service is diabolical! 30 miles to travel for an ultrasound and hours and hours wasted trying to contact anyone. Service is a disgrace!!

⭐☆☆☆☆

Absolutely appalling experience.

I waited almost **two months** for a physiotherapy appointment while my condition continued to get worse. After such a long wait, I made sure I was available for my scheduled telephone appointment and kept my phone with me throughout the appointment window.

**Nobody called me.**

When I contacted Cora Health to find out what had happened, I was told that the physiotherapist had supposedly called me **three times**. However, my phone showed **no incoming calls, no missed calls and no voicemail**. When I challenged this and asked for evidence or for someone to verify the call records, nobody appeared interested in investigating what had actually happened.

Instead of taking my concerns seriously, I was simply told that a manager would **"call me back at some point."** That call **never came**. I am still waiting to be contacted.

No apology. No explanation. No accountability.

What is most disappointing is not just the missed appointment, but the complete lack of ownership. If a patient says they never received a call, the response should be to investigate the matter properly, not to dismiss their concerns without evidence and then fail to follow through on a promised callback.

This is a healthcare service. Delays have real consequences. My condition has worsened while waiting for this appointment, and because of this failure I am now facing even more delays before receiving the care I need.

I have submitted a formal complaint and requested a full investigation into what happened, including verification of the alleged calls and why I was promised a callback from a manager that never happened.

Based on my experience, I have completely lost confidence in this service and would not recommend it to anyone.

Had knee issues, Went to GP who ordered an MRI scan and results showed a torn ligament and the GP explained I would need surgery and she would refer me to a surgeon. However had an email a week later from Coral Health MSK department saying they will look at my case and arrange an appointemt in due course. 4 weeks later nothing so I phoned them. They said I could arrange a telephone appoitment in 6 weeks time! I asked what ths would be for and they said to talk with a clinician about my knee and possible physio! Im not waiting 6 weeks to talk to someone for them to tell me what my GP has already said. I made an appointment to go back to my GP as I feel this has been incorrectly triaged and to see if it can be expedited.

Had a phone call appointment on 2nd of June, went well polite staff member on phone and a face to face was arranged for 24th June. 23rd of June got a phone call and the appointment was cancelled due to staff illness, new appointment date 4th August. 3rd of August cancelled again and now im nearly at the end of my paid sick leave from work as I still have no solution, or care plan for my injury or even a diagnosis of what it is. Absolute joke compared to the previous physiotherapy company that used to run in braintree hospital as I was referred 2 years ago for a back issue and was seen, never cancelled and delt with brilliantly. Now with cora it's just an absolute joke.

After complaining to this company, known as Cora Health, about the lack of attention and service since the beginning of my treatment in 2025, the exception being a consultation on 19 March 2026, with advanced practitioner Abishek Sharma and Area Manager Aldo who has since left the company. I sent details of my complaint which I assume was to the Head Office, on 16th July acknowledged on 17th July. I have now been informed that this is under review and the response date will be on 27th August 2026. What kind of company is this and why do the NHS continue to use this service? The only stipulation the NHS make to private companies who tender for these contracts is a requirement clinicians to be HCPC registered. This a statutory regulatory body and is not a provider of clinical excellence or high quality training. Clinicians after gaining a Bsc and with a fast tracked programme but very little practical experience are let loose on the unsuspecting, mostly older generation, many of whom may have co-morbidities, with the intention of trying to assess an MSK problem. No amount of textbook knowledge equips them to deal with this situation which requires years of hands on contextual practice which they don't possess. Patients are being exploited and used as guinea pigs by this shabby unprofessional company and should be reported to the Integrated Care Board.

Maureen Moule

After receiving the reply from Cora concerning my review, which smacks of arrogance when they cannot even spell my name correctly. Lack of respect and attention to detail is apparent and highlights poor service standards rather than customer care and the dismissive tone of the communication speaks of volumes of what Cora Health really think about patients who they allegedly want to help.

First impressions are everything. On Arrival I was greeted by a lovely receptionist who was smiling, very courteous & well mannered. This instantly put me at ease! Being greeted in such a manner sure does help, the lady showed me where to wait & answered any questions I had without hesitation and kindly. This lady was fantastic and a great asset to your team. I did thank her on the way out for an all round great experience today but not for her assistance so could you kindly pass this on for me! The lady was the first one on entry at the reception desk.
I didn't have to wait long before I was called through by a lovely young man. He took me through and asked me to take a seat. Oh my gosh.....I couldn't believe how clean & tidy your site is!! Was lovely not to be sitting around other patients old rubbish, newspapers ect! Absolutely spotless. I will definitely be recommending this site to all my friends & family who need to have an ultrasound. I am well into menopause so the aircon was a god send too!
Again, I didn't have to wait long before being called in for my Ultrasound. This in itself is amazing...not waiting hours after being called through means less stress all round! I was sat next to a very ungrateful & rude lady. The lady was on the phone talking rather loudly complaining about the young man who had just called me through (I later realised his name was Mac when I entered the room!)! The things she was saying were untrue and pure lies! This lady spoke to the young man very aggressively in tone and nature. There was seriously no need for this patient to be the way she was, so please as another customer please, do take her negative feedback with a pinch of salt as your team did no wrong! The lady was unhappy she couldn't get in and it spiralled from there! I think the staff need a pay rise just for being so patient & professional with this lady!!
I was called in by a lovely young lady called Farhana, again this lady was very welcoming, kind & greeted with courtesy and respect! Making me feel a lot calmer again! Farhana introduced me to the sonographer Mac (I realised when I saw him this was the man the lady outside was complaining about!). They both explained what was going to happen & spoke to me throughout. Both Farhana & Mac are also a great asset to your team. After Mac had finished the Ultrasound he gave me tissue to wipe clean & Farhana offered me more when it wasn't enough. They were both so amazing, honestly don't ever let them go because we all need staff as good as them!! Mac was amazing & did not deserve the abuse he got from your other patient this morning! Could you also give them the feedback please.
All in all the experience I have had this morning at your centre is a hell of a lot more than a 5 star rating, I wish I could give more stars! I am just sorry that sometimes your staff are subject to nasty customers!! They certainly do not deserve this! People are quick to complain or give negative feedback yet never complement when a good service has been provided. This is why I feel the need to give my positive feedback.
If this company has an employee recognition programme the staff I encountered should definately be recommended!!

Thank you all for outstanding service :-)

I was seen pretty much on time and was treated with care and respect. A charming team, Kelvin & Debbie, who were very friendly and efficient.

Very poor availability
Perhaps this service needs to be assessed to ensure that it meets the needs of people needing physio. My feeling is that satisfaction levels are low

Appalling service can’t get an appointment for 4 months finally seen asked to been for 6 weeks time only to be told the diary isn’t open that far? How can a diary only be open for a 4 week period! Rubbish, had better care at Broomfield hospital with the NHS team

If I could give zero I would.
Been waiting months for an appointment so paid privately for physio, chiropractor, acupuncture, anything to try and help my pain.
Had the appointment, was told I had to have physio, said I've already done that but was ignored. Got told to "eat healthy" and phone number for physio.
Phoned number for physio and the practitioner hasn't uploaded my notes and also there's at least a 6 week wait for physio (which I can't book until the practitioner uploads my notes, whenever that may be). I'll have been in pain for almost 12 months by the time I get my physio appointment. Hope you're happy Cora Health

I went to the clinic today for an appointment, The physio was very professional and informative, I received an assessment and the feedback was very reassuring. The staff were very friendly.

This company are terrible - they need to contact Provide to see what excellent service they provided along with the Physio’s. Physio’s should be able to control their own diaries as they know the needs of their patients not someone at the end of a phone who isn’t able to accommodate the needs of the patient. The time given to Physios has been reduced which is unacceptable as they can no longer give the time needed to go through previous exercises to ensure doing correctly or practice new exercises. Shockwave treatment has been reduced along with being told no longer available at previous location which wasn’t true and if I didn’t take the one over 10 miles away I would be driving in excess of 15 mile - 20 miles away. When had shockwave treatment no time to show where pain was - during treatment no question asked if in the right place, no after care and no exercises to do as not enough time, it’s just a production line of one patient in, shockwave done, patient out, next patient in. ABSOLUTELY DISGRACEFUL SERVICE FROM CORA. Bring back Provide or talk to them about customer service and care.

Initial phone appointment OK. Not a long wait. Actual appointment - well difficulty hearing questions as clinician was not clear enough but maybe poor phone connection. Finally told I will need a face to face, which I expected as it is nigh on impossible to diagnose some problems, especially joint problems, by phone so I see this as time wasted. After hearing no more, I did have to ring to see what was happening. Turns out face to face appointments are weeks and weeks of waiting. Service not fit for purpose.

I had few physiotherapy sessions organised by CORA Health in London.
It was efficient / appropriate / useful therefore I would recommend the medical services delivered / organised by CORA Health.

I have given it 1 star but to be honest Zero is more the true rating. After my hip replacement in December 2025 I am still waiting for my appt for physio (7 months after the operation) which is totally unacceptable. Also they can’t offer me any appointments locally near to me.
At least when the Physiotherapy dept was at Southend hospital I could get the bus there and back.

I had an appt today but guess what they cancelled it and offered me September, apparently I can ring back next week in case they have something available!!

I really don’t think the NHS is getting any value for money, patients are certainly not getting any value or service.

I received a voicemail from someone at Cora advising I had an appointment the next day, regarding therapy on my broken thumb. No number to reply to, no messaging service to confirm etc. After a few hours I eventually managed to track them down and get hold of someone to advise I couldn't attend this at such short notice.

The employee then advised however that I wasn't set up in their system, and therefore it would not be possible to rebook another appointment. Despite having booked me an appointment in the first place. Was promised a call back as soon as this was set up and i could speak to a therapist. Multiple chasers later - nothing. After 3 weeks of a throbbing thumb I decided to go private rather than prolong the pain. An absolute shambles companies like this are qualified to take public money.

I had first class treatment, they help me relax while having my minor operation. Explain very well everything. Rung me next day to see how I was and to call them if I was worried about anything. Couldn’t ask for a nicer and helpful lot

Wow, what can I say - ABSOLUTE RUBBISH - what a waste of time & space they are!! If there was an option of NO stars Id chose that option. They haven't got a clue as to what they are doing. My GP had done a Referral to Orthopaedics, but somehow it is dealt with by Cora, who decided for some unknown reason that I needed Physio - why Im not sure, Id already been discharged from Physio twice as they could not help me! Cora do not know anything about you, they are just there to book appointments. Patient care is not prioritised, they have no clue as to your medical history and so therefore signpost you in the wrong direction. Clueless on the phone. A diabolical service and whoever is paying their wages is wasting their money, money of which could be given to the NHS!