Converge ICT Arvostelua 

worst internet service provider in the world

Walang ka kwenta kwentang internet! 5 days ng wala, puro in progress, puro follow up call, paulit ulit! Magaling lang maningil, pero ayusin yung issue hindi! Nag rurun billing ng di nagagamit! Business internet pa!

It's been a month that we don't have internet and all they say is we will investigate. I paid early before due date and after I paid on the same day internet is down and now I have another billing and still no internet. I even reported this to NTC and they do not respond either. Daily follow ups and they said your ticket is escalated yet nobody knows if they are actually doing something or just updating the ticket as escalated.

Laggy inconsistent i dont recommend

very poor customer service, delayed reaponse, not accomodating, didnt answer call, slow action to fix the problem..

Poor customer service, delayed response. Not accomodating to inquiries..

I don’t even know where to start. This internet connection is unbelievably slow — like, “I could make a sandwich and take a nap before a page loads” slow. Every time I try to watch a video, it buffers so long I forget what I was even trying to watch.

I pay for “high-speed internet,” but honestly, I think dial-up from the early 2000s would be faster. I tried running a speed test, and it literally froze halfway through — even the speed test gave up.

Working from home? Impossible. Streaming? Forget it. Half the time I just give up and switch to mobile data because it’s actually faster than this disaster of a connection. I pay for 100 Mbps, but apparently, that’s measured in millimeters per century.

I don’t usually leave reviews, but this has been driving me crazy for weeks. For the price I’m paying, this service is a joke. Save yourself the headache and go with literally any other provider if you can.

Not even a month and it’s already had intermittent connection, no connection, and slow connection. I would not recommend at all.

Poor Service, One month without internet — this is the worst connection in the Philippines. When there’s a new customer who wants to get connected, they move quickly. Installers come right away and even ask for a tip. But when there’s a problem, the staff hardly respond, especially customer service. They just ignore their customers. As long as you keep paying every month, they don’t care anymore. That’s Converge for you — experts at deceiving consumers.

Unreliable, internet randomly cuts off multiple times almost everyday. I was not able to finish my Exam on time 2 times, TWO TIMES because it decided to just remove its internet on that specific time not once... BUT TWICE. Converge is not a good provider and a total waste of money.

So much interruptions. Also, change of service address request takes so looooooong. I do follow-ups too, mind you. Just so loooong. Their customer support via call hanged up on me twice. Customer support via Facebook takes 5 minutes to response. Please do better in every aspect of the service. I am staying for now because of this 2-yr locked in period shenanigans.

i reported the slow connection of the inrernet last october 20, 2025 but until now still in process pa din. 4x na ako tumawag sa hotline nila to report na walang progress yun pag tawag ko sa kanila. Walang text or call para update ako kung ano na status ng concern ko. very disappointing dahil nagbabayad ako monthly pero hindi namin magamit ng maayos yun internet dahil sobrang bagal.

Little to no customer service. I've been without internet service for three weeks.

Internet connection lost for more a month now but still being charged for the entire months bill. No one responding nor taking an action to fix the issue.

No internet for 2 months and they are refusing to refund nor waive the charge when we request for it ahead of time.

I've been using Converge for a few months, and unfortunately, the experience has been disappointing. The internet frequently drops and dissappeared the connection speed is far below what’s advertised. I hope the company can take customer feedback seriously and make improvements soon, because right now, it’s not worth the cost.

Hello CONVERGE URDANETA PANGASINAN. Tinawagan ng kapitbahay namin yung converge for replacement kasi yung sirang router nila. Dumating naman para ireplace yung router. and as a converge user din, need ko din ipaayos yung cable ng wire nila kasi lumaylay na sa daanan. Kinuha nila yung details ko like account number and name, akala ko same day or right away aayusin na nila. Like WTF! Need pa daw nila ireport sa office at ibang tao pa daw ang gagawa at sa ibang araw pa! For real? Nasa location na kayo. Why not report it in your office tapos ayusin nyo na din same date. Nakakabuset.

has worst customer service. if you have problem. they will leave you on call for hrs. they wont give you any reason why you have no wifi. its like they dont know whats wrong with their system. sometimes on the call, they will hang up on you cause they dont want to answer anymore. they dont care about their customer. they dont wish to help their customers. theyu have no interest to help at all

Worst internet provider. always lost internet. slow technical team. not worth the pay. not recommended

We've had no internet connection for over TWO MONTHS and Converge has done absolutely nothing to resolve it. Despite multiple follow-ups, they continue to charge us monthly like everything is working fine.
Their customer service is appalling - unhelpful, robotic, and completely lacking empathy. Every time we call, we’re met with generic responses and empty promises. No urgency, no accountability. It feels like they just want to get you off the line.
The dispatch of technicians is painfully slow if they even bother to show up. And when they do, the issue is never fixed or they say “we’ll escalate it” and disappear. We’re still waiting.
Even escalating to their head office did nothing - same indifferent attitude, same lack of resolution. They seem more concerned about collecting payments than actually delivering the service people are paying for.
If you're considering Converge, I strongly advise you to look elsewhere. This has been one of the worst customer service experiences we’ve ever had.