Converge ICT Arvostelua 

poor customer service

sudden power outage without any future notice. posted notice only real time. customer service doesn't cater immediate resolution, bot answer or just copy pasted then when asked they would actively transfer you without any notice. long queue on assistance.

i do not recommend this isp..

Of all the internet providers and customer service platforms i have used in the Philippines converge is absolutely the worst ever. I moved to a new location and it took a month to get a technician out to install it. Its now been installed for going on 2 weeks but its still not activated and all they did was move it. I call, email messenger and click to call and i get the same story every time. The have ESCALATED my ticket and rest assured we are working on it. BS!@! a bunch of idiots.

Extremely poor customer service. Been no service since 07/03/2026 and I've been calling every other day to get it fixed, I keep getting promises of getting it fixed but no resolution. No technician visits up to now. This is very frustrating and inconvenient at the same time. My work is affected, lined up interviews are possibly cancelled or declined due to unstable internet connection. We can't even leave our house because we were promised every day that a technician will visit within the day and we should wait until 6 PM. Nothing.

I do not recommend converge!!!
1 star is a generous rating. Poor customer service, they do not respond. Most importantly, matagal bago nila mai-connect pag me disruption sila Ng internet service.
More than 1 week now without internet in Quezon City!!! Today is July 8, 2026!!!
Juluy

Worst internet service provider. Grabe ang customer service, hinohold lang nila di naman inaayos ang issue. Matagal na ko nagpadisconnect pero di pa rin nila pinuputol, lagi lang kinoclose ticket.

Don't every try converge if may ibang option ka

We have been waiting for 3 months, with no internet for converge to hook us up.. New construction and Converge just lies.. They tell you we will be there on.... and they just do not show. They say next week until months go by... then giggle and say we have no record of your request for service..

They deserve to go bankrupt.

Can you improve your customer service, you bunch of hypocrites.

6 MONTHS WITHOUT INTERNET!!! JULY 2025-JANUARY 2026. AND THE INTERNET IS EXTREMELY WEAK!

We have been without internet since June 16th around 8pm. My wife has called every day since and Converge kept saying it will be restored in 24 to 48 hours. They refuse to send a technician to fix the problem. They have sent 2 emails saying the problem has been resolved when it hasn't. I would recommend anyone else over Converge. Here it is Fathers day and we still don't have internet.

I would like to rate Converge ICT's Customer Service Department based on my recent experience.

Ironically, the Customer Service team seems unable to provide actual service to its customers. We have been without an internet connection for two weeks. When the issue first occurred, we reported it through Facebook Messenger, and a support ticket was created. Since then, we have followed up multiple times through chat, only to receive the same generic response: "We will follow up on your ticket."

We also called customer support several times during the past two weeks. Each time, we were told that a technician had been dispatched and that we would receive a call. However, no one ever contacted us, and our internet connection remains unresolved.

Today, I called again to follow up. During the conversation, I calmly expressed my frustration while carefully choosing my words and avoiding any inappropriate language. Despite this, the first representative abruptly disconnected the call.

I called back and requested that my concern be escalated to someone who could take action. The representative informed me that she would transfer me to her supervisor, but after placing me on hold, she never returned to the call.

This has been an extremely disappointing experience. After two weeks without service and countless follow-ups, it feels as though customer concerns are simply being ignored. The lack of communication, accountability, and urgency shown by the Customer Service Department reflects very poorly on the company and demonstrates little regard for its customers.

Worst internet service provider I know. Almost always no Internet every other month that lasts for a week duration. If you have a choice opt for other ISP or even better just choose starlink over this trashy ISP.

Putol putol puro los mag pldt na

No internet connection for a week. No update on my existing ticket, bills just keep coming even without using their service.

CS declined to transfer me to a supervisor. They installed my internet the 19th of May but was never activated. Then never did until I just cancelled my subscription yesterday 24th of May. Worst customer service. Worst service in the industry

Madaya na site nyo lagi wl na signal syang lng byad s inyo bwisit!

Very disappointing service and customer support experience with Converge.

We already experienced intermittent internet issues last year that took almost 1 month of constant follow-up before anything was resolved. Now we have completely lost internet connection for several days, and the handling of our case has been extremely frustrating.

The biggest issue is the poor coordination and inconsistent communication. Different agents and technicians give different instructions, updates are unclear, and follow-ups are very difficult. We were even told conflicting information regarding requirements needed for repair, which caused further delays.

As a customer who relies on internet service for work, this situation has caused major inconvenience and stress. It should not take multiple follow-ups, repeated calls, and escalation just to get proper assistance and accurate updates.

I hope Converge improves not only the stability of their service but also how they handle customer concerns and technical support cases.

Always no internet every night when I need it most. Useless, worthless, always no internet, I already talked with a service guy yet all he said is to reset but nothing even changes. It's so worthless that converge is always the cause of my due date tasks, always delaying things for me instead of being efficient. It became so useless that no internet took from 10pm to 5am like wtf do I do when I have soemthing to finish at night and required to pass by tomorrow???

F converge they are so inconvenient and non-accountable when it comes to their costumer!

Slow customer service, not reliable. only fast if you will connect for the first time, anything after that, they will ignore you

I expected more from Converge, but recently the speeds have been terrible—sub-1 Mbps on both upload and download almost every day. Overall, the service has been really disappointing. The entire South Mindanao region was down for nearly two weeks, and now we keep receiving daily texts from Converge about internet disruptions. There’s literally not a single day that goes by without one.