Contractcars.com Arvostelua 

I am writing to formally raise a complaint regarding the recent acquisition of three vehicles supplied by Contract Cars.
Out of the three vehicles delivered, two have experienced significant issues, which is unacceptable and has caused direct disruption to our business operations.
Vehicle 1:
This vehicle was delivered with an engine warning light already illuminated. Despite this being a basic issue that should have been resolved prior to delivery, it has taken over three weeks for the dealership to attempt to address the fault, with no satisfactory resolution to date.
Vehicle 2:
This vehicle was scheduled for delivery on 11 June 2026. However, on the day of delivery, we were informed that the dealership could not fulfil the commitment. As of now, we are still awaiting a clear update or revised timeline from your team.
As a business, every day of delay has financial implications, including operational disruption and additional costs. These delays and issues strongly indicate a lack of proper pre-delivery checks and insufficient vetting of dealerships. Poor experience

I had an excellent experience working with Myron. He was professional, knowledgeable, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explained everything clearly, and made sure I found the right vehicle for my needs. There was no pressure, just honest advice and great customer service. I highly recommend Myron to anyone looking for a smooth and stress-free car-buying experience. Thank you for making the process so easy and enjoyable! ⭐⭐⭐⭐⭐

Really helpful and Myron Fernandes and Dan Jarvis are great contacts

I have used Contract Cars 3/4 times now and they have always been great. Thank you to Jodie for keeping me updated throughout the order process.

Great service from Contract Cars from start to finish and Myron Fernandes kept me updated each step of the way. I love the car - thanks !

This is my 5th car now leased through Contractcars. Their operation seems to have changed since I started, where the majority of cars available were stock. They now deal with a lot more factory orders, with the majority of manufacturers which can be specified to your own wishes. I have dealt with many different agents for the initial contacts and orders who have all been very polite and professional. Once order is complete you are assigned your own account manager. Each time I have been assigned Ursula. She introduces herself straight away and is always providing you with relevant updates and timings and always makes the process run smoothly, answering any questions promptly. I can highly recommend

Ursula Fox kept me update during the process she send email regularly regarding the car and delivery date
The service from contact cars was amazing from first contact to delivery was smooth no issues
The team discussed everything clearly to me

Great service! Always updating you about your new upcoming car. Myron Fernandez has been really helpful

Another great value deal from Contract Cars. Thanks to Matt Roberts for managing to find a stock car so quickly and Myron Fernandes for a smooth delivery. Very well played again.

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi.
The after sale service provided by Ursula Fox was excellent, keeping me informed but also going the extra mile when I needed it.

I have leased three vehicles through Contract Cars over the last few years and have always been extremely impressed with the service.

The team is consistently professional, efficient, and easy to deal with from start to finish. Communication is excellent throughout the process, and they always go above and beyond to ensure everything runs smoothly.

Each vehicle has been delivered exactly as promised, on time, and with no hassle. It's refreshing to work with a company that genuinely values customer service and makes the whole leasing experience straightforward and stress-free.

I wouldn't hesitate to recommend Contract Cars to anyone looking for a reliable and professional vehicle leasing company, and I look forward to working with them again in the future.

Great service by Contract Cars again, cannot fault them.
And a big thank you to Myron Fernandes for all her help.

Myron's communication was kept to a minimum, which would have been a straight forward process. My only observations are:
1. The finance paperwork was confusing as it was not all required, however, Myron did clarify what was required and provided a cut down more specific document pack.
2. I also struggled to rewrite a signature that matched my driving licence (written over 7 year ago) and so my first submissions where rejected. There is definitely a need to move to the digital age, hand written signatures is a thing of the past; the irony being that I signed for a vehicle on an Iphone with my finger.
Otherwise it would have been a straight 5 star, regardless Myron is efficient and keeps the communications to what is necessary, which for me works. Overall Very Satisfied

Faye & the team were brilliant. My first time leasing a car & had lots of questions communication fab! highly recommend

Excellent from first ordering my car , to delivery. Great company, I’ve used before and will 100% use again

The whole process was seamless and headache free, from the initial broker to Myron Fernandes who dealt with the deal once signed. He was very responsive and checked on me the whole process. Thanks Myron

Brilliant service. Faye Hunn in particular went above and beyond and guided me through the whole process and was a great help

Great service from Jay Leigh at Contract Cars. Excellent communication throughout, from ordering to delivery, and the whole process was smooth and hassle-free. Highly recommend.

Brilliant service. Very responsive support from Ursula Fox.

Second time using Contract Cars and the process was fairly seamless .

Faye Hunn looked after my order , kept me informed through the process and was extremely helpful at all times .
I have recommended Contract Cars to many of my friends - whilst the market to lease or contract hire cars is pretty saturated , it's good to work with a company that has processes in place , which really help when ordering a vehicle .