Communal Energy Partners Arvostelua 

Just had my bill. As always the value of their billing is vastly more than the minuscule amount energy consumed, but this month they have done even better as I have used no energy but this company have charged, me over £7 billing fee. Regrettably like most tenants is am contracted to this provider, who used that excuse create different billing terms for indeterminate obscure serviced, even if you do not use any energy.. my advice would be if your are offering a lease and they are the energy provider…. Walk away!

STAY AWAY!! WORSE WORSE WORSE SERVICES EVER!!!

Their engineer was called out to my apartment for a meter check but gave up after not knowing where the meter was (bizarre, they have an office in the apartment complex). I asked the company if the reading was taken and have not recieved a response. I am now recieving ~£100 "estimated" bills per month despite not using any chill or heating. I have asked for an update as to whether a real meter had been taken but they are ignoring me.

Nightmare to work with, kept changing after I had left. Only work with landlord making everything harder. Just poorly run company. Would avoid flats with them

They are a complete scam. Moved out of my apartment in May, while all the other bill providers only required an email to settle the bills. CEP customer service demanded written proof from the estate agent. Which took some time to obtain.

Once I provided that they just said they can’t refund me the money that they stole from my account. I’ve emailed them every month because they continued taking money from my account (it’s now August, I’ve been paying someone else’s energy bill for 4 months!)

No replies now on email even though on their website it says they ‘resolve customer problems swiftly and thoroughly’. Super rude on the phone, incredibly unhelpful.

Sadly you don’t get a choice when the building you move into (Ballymore developments) has opted to use them as a provider. I would genuinely never move into a property that uses them. Theres genuinely no need for them to be this incompetent when the industry standard is so much higher with every other company. I feel really sorry for anyone that has to deal with them.

Avoid CEP at all costs, and even if they ever offer direct debit NEVER set this up!

They consistently over bill, often by egregious amounts (which is how we noticed - how does a bill go from £100 to £1000 one month to the next?!), and when you dispute this with them, they threaten legal action and a debt collector visit BEFORE bothering to check their calculations against an actual meter reading supplied the tenants!

Lisa Dunleavy at Communal Energy Partners worst customer service manager ever to be in a business never hire her!

Company left the flat without hot water last year for over 4 weeks and gave no apology or credit. Repairs are made with awful delays and you have to chase! Should be illegal to contract with them.

Awful team and business but traps buildings into contracts!

I moved out 3 months ago from my apartment and they still haven’t stopped charging me for electric on it.

No response on email. Absolute joke. All the other providers manage to sort it out immediately, they are an absolute embarrassment of a company. I don’t know what to do, they just keep taking money.

They harrass landlords instead of speaking to you. When you complain they bully you even more.

Horrible support
Horrible communication
Broken direct debit system that informs you that the DD is set up via email and then sends you urgent payment reminders with no records of a DD set up on their side.
Arbitrary fees

The most expensive provider for sure. Prices are at least double than competition. But you cannot go anywhere else because they have a contract with the building management company. That is a cheeky way for some people to make extra money.

Absolutely shocking - not only had our bill quadrupled between November and January (with no additional usage) we can’t change suppliers because they have clearly conned our building management company into something that locks in over 200 flats. We were also billed for 2 months usage when the flat was empty with no explanation. The ‘scheme management charge’ is extortionate but no one seems to be able to explain what it’s for. In some cases the bill for the management was higher than the actual supply of heat and hot water. Now to change the name on the bill is costing an additional £15 on top of the management charge for managing actually nothing. This is a disgrace

This company has hounded me for a year and a half. To pay an estimated bill that was calculated by a faulty non communicating meter that they refused to repair or replace. The straw that broke the camels back was when they contacted my landlord during contract renewal month as a tactic to bully me into paying the inflated inaccurate bill. The only positive was the engineer they finally sent out who confirmed everything I’d been emailing them for over a year and told me my consumption was literally nothing because the meter has only moved 1 point and was recording accurately locally. Thanks Gary from CEP other than that their practices are predatory and their equipment always breaks down during summer. Last year we had no air con for 14 days and the equipment froze down more than 10 times across the season. No compensation package or apology given just botched repairs and inconsistent communication. If they are attached to your rental either run or ask to be disconnected straight away so you don’t have to deal with them

Extraordinary opaque fees of over £25 per month, *before any actual usage fees

The company has terrible customer service, they are unable to update an invoice and send to a former tenant.
Absolutely the worst energy firm in the UK.

Their staff supposed to come visit today between 9AM and 1PM and I got an email from them at 10am to rearrange my appointment, this is absolutely ridiculous!

Terrible service despite high monthly fees!

I'm paying expensive monthly service and management fees, yet the service is absolutely unacceptable. There is no emergency repair contact, which means if something goes wrong over a weekend, during holidays, or after hours — you're completely on your own.

My HIU has been leaking repeatedly for months. Every time they come, they don’t fix the root cause — they just patch it up temporarily. Unsurprisingly, the leak returned again over the Easter weekend, and it was even more serious this time. I had to endure the entire Easter holiday without help.

Once the work week started, I tried calling all the listed numbers, over and over again, but still got the same message: "This person's phone is currently unavailable."
Even during business hours on a working day, there was absolutely no way to reach anyone.

This is, hands down, the worst service I’ve ever experienced. Totally unreliable and not worth the money.

If you're considering using this company — don't. You'll regret it the moment something goes wrong.

This review is for Gary one of the heating engineers that work for this company. Gary has been to my property twice and each time he fixes the issues properly. The radiator in my living room has historically not heated up properly or not at all - engineers who have come before, temporarily fix the issue. Whenever Gary fixes a problem - it really is fixed. Also he is very respectful - taking his boots of before stepping on the carpet in the bedrooms - something which other engineers don’t do.
Thanks Gary!

Didn't have a bad experience per se but am completely disgusted by their platform. Stone age interface design