Nothing wrong with the service or product. Price was very good compared to competitors. The tracking system was not great. Giving a different ETA every hour started saying between 9am and 10am, when t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Coal Drop is well organised 'had to re-arrange my original delivery date with no hassle and it came within the time specified ,and one huge plus that I have not had from my last two coal suppliers, it... Näytä lisää
Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Näytä lisää
Excellent service. Lovely delivery guy who brought that pallet as close as he possibly could! Kept updated on delivery and good price. Would recommend 👌
Yrityksen tiedot
- Lämminvesivaraaja- ja lämmityspalvelut
- ja myös
- Kiinteän polttoaineen tuottajat
- Kivihiilen toimittaja
- Polttopuutoimittaja
Yrityksen kirjoittama
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.coal-drop.co.uk
4,8
Erinomainen
182 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quality service…
Friendly service on the phone and dead sound delivery driver! Prompt delivery and great price.. very happy and will definitely use again !
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Your review made us smile 😁. It's fantastic to hear that both our office team and delivery driver helped create such a positive experience for you. We're also delighted that our pricing and delivery speed hit the mark. Thank you for your kind recommendation and support, and we look forward to serving you again in the future.
Very helpful and friendly
Very helpful and friendly, kept us well-informed. The delivery was on time, as scheduled. Product was good value. Will use them again.
26. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
We're pleased to hear that you felt well looked after throughout the process. Friendly service, clear communication and good value are all things we work hard to provide, so it's rewarding to know that was reflected in your experience. Thank you for your custom, and we look forward to serving you again in the future.
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for the excellent rating. Thank you for choosing Coal Drop, and we look forward to serving you again in the future.
Excellent experience
Excellent experience, coal as described, delivery was arranged to suit me and was on time. Will use again.
25. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your fantastic feedback. It's great to hear that the coal was exactly as described and that we were able to arrange delivery at a time that suited you. A reliable service is something we take great pride in, so we're delighted everything went according to plan. We look forward to serving you again in the future.
My first time using coal-drop and it…
My first time using coal-drop and it was a hassle free experience with great communication and quick delivery. I can’t rate them enough I will definitely be using them again.
25. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
First impressions count, so we're thrilled that your first experience with Coal Drop was such a positive one. Great communication and hassle-free delivery are at the heart of what we do, and it's wonderful to hear that stood out during your order. Thank you for putting your trust in us, and we look forward to serving you again in the future.
Was great price and great service…
Was great price and great service delivery was very quick to
4. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
There's nowt wrong with keeping it simple: great prices and quick delivery are exactly what customers expect, and we're delighted we could deliver on both. Thank you for your support and for taking the time to leave a review. We look forward to serving you again in the future.
Superb experience
Superb experience, quick and easy to deal with. Will use again. Will work delivery dates around me which helps also. 5 star
18. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
We're delighted that our flexibility around delivery dates helped make things easier for you. We understand how valuable convenience is, and we're pleased we could fit around your schedule while making the process quick and straightforward. Thank you for the five-star review, and we look forward to serving you again in the future.
Great experience from start to finish
Great experience from start to finish. Would definitely use them again.
18. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
It's great to hear that your experience was a positive one from beginning to end. We work hard to ensure every order is handled smoothly, so feedback like yours is always rewarding to receive. Thank you for choosing us and for your confidence in our service. We look forward to serving you again in the future.
Fully positive experience
The straight forward ordering process included customer selection of delivery date, which the alternative supplier doesn't provide. This was followed up by a phone call to confirm the date and local accessibility. On the day, the driver was equipment with a powered trolley lift which made moving a 1 ton load much easier than my previous experience of manual trolley jacks. The load itself was very well wrapped against possible rain and to aid load stability. Absolutely nothing negative about the whole experience.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for such a detailed review. We know that ordering a tonne of fuel isn't something customers do every day, so making the process clear and convenient is incredibly important to us. We're pleased you found the delivery date selection, follow-up communication and powered delivery equipment helpful, and it's fantastic to hear that every aspect of the experience met your expectations. Thank you for your trust and custom, and we look forward to serving you again in the future.
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Quick, efficient and friendly is exactly the service we strive to deliver every day. Thank you for taking the time to share your experience with us. Your support means a great deal to the team, and we look forward to serving you again in the future.
Excellent customer service and nice to…
Excellent customer service and nice to be able to talk to a human (for a change).
Good price and spot on delivery .
12. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
We're incredibly proud of our customer service, so it's great to hear that being able to speak with a real person made a difference to your experience. Combined with a good price and a reliable delivery, it sounds like everything came together exactly as it should. Thank you for your kind words and valued custom. We look forward to serving you again in the future.
New supplier Brilliant result …
Having brought coal by the tone over the past three years, Coal Drop was a new supplier from my regular go to coal distributor.
I found their prise very competitive for the same product I have been purchasing over recent years. Upon dealing with coal drop, my first impression of their website were very encouraging. Easy to use and navigation was made simple. I did have a question that required speaking to an employee from the company. Upon speaking with them I found their to be extremely polite and professional, also very helpful with regard to the information sort. Overall extremely impressed with the company and their efficiency it delivery of the coal purchased from them.
11. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
From someone who has purchased coal by the tonne for several years, your comments are especially appreciated. We're delighted that you found our pricing competitive, our website easy to navigate, and our team helpful when you got in touch with your enquiry. Hearing that we compared favourably with your previous supplier is fantastic feedback for the whole team. Thank you for choosing Coal Drop, and we look forward to serving you again in the future.
Everything's from ordering the coal was…
Everything's from ordering the coal was great,the gentleman who delivered it was so polite,I will definitely be ordering again,thank you Sue donegan.
4. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your lovely feedback, Sue. It's wonderful to hear that everything went smoothly from the moment you placed your order right through to delivery. We'll be sure to pass your kind comments on to the driver, who will be delighted to know his politeness made such a positive impression. We truly appreciate your trust in us and look forward to serving you again in the future.
Excellent
Excellent, at a good price and excellent delivery time very happy customer will be back next year.
4. elokuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your excellent review. We're delighted that you found our prices competitive and were pleased with the delivery times. It's wonderful to hear you'll be returning next year. Thank you for your trust and custom, and we look forward to serving you again in the future.
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words. We're delighted that you were pleased with the service you received. Thank you for your trust and custom, and we look forward to serving you again in the future.
first time i have used coal drop had no…
first time i have used coal drop had no problems with delivery and the price was competitive will use again
and recommend
28. heinäkuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for choosing Coal Drop for your first order. We're delighted that everything went smoothly, that you found our prices competitive, and that you would recommend us to others. Thank you for your trust and custom, and we look forward to serving you again in the future.
Logs delivered on a large plastic…
Logs delivered on a large plastic pallet. We have no way to dispose of it. We will now be incurring costs to have it collected.
Very unhelpful response when I contacted the company.
Won't be using again or recommending.
7. elokuuta 2026
Good price good delivery service 👍
21. heinäkuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thanks for your lovely review. We are very happy you had a great all round service from us and we look forward to serving you again in the future. 👍
Fantastic product and value
Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slightly scratched our drive, which was a complete accident. 5 star service from us
22. heinäkuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your thoughtful review and your understanding regarding the pallet situation. We're delighted that you were pleased with the quality, value, and service provided by the driver. We appreciate your understanding that the slight scratch was accidental, and we're grateful for your generous feedback. Just to mention, all our tonne coal pallets will come stacked on one pallet, as advertised, but I can appreciate that they are heavy when trying to manoeuvre them. Thank you for your trust and custom, and we look forward to serving you again in the future.
Tom was great all the way from start to…
Tom was great all the way from start to end kept me up to date all the way will use again.
21. heinäkuuta 2026
Vastaus yritykseltä Coal Drop: Nationwide Fuel Suppliers
Thank you for your fantastic feedback. We're pleased to hear that Tom kept you informed from start to finish and made the entire process easy and straightforward. We'll make sure your kind words are passed on. Thank you for your trust and custom, and we look forward to serving you again in the future.
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