Co Wheels Car Club Arvostelua 

They ignore customers' emails! I tried to close my account and the just ignored me.

It should be possible and easy to do this on the app, yet they insist on me emailing them…and then they IGNORE it.

Really helped me get the application details together. Although I'm bemused why my photo and licence didn't capture clearly enough, the follow up by the team over the last few days has been really helpful and clear. Hoping everything goes smoothly from here with using the service.

great customer service when i needed prompt replies on the phone and helped me resolved my problem through email from their customer service too !!! love em :)

I usually find Co Wheels very easy to use and as someone who doesn't want the hassle or cost or owning a car their service is perfect for me, with lots of their cars in Glasgow. On the rare occasion that there's an issue, it's usually related to someone else, rather than Co Wheels (e.g. someone has parked in the bay I'm supposed to return the car to). In those cases, I find it really useful having a UK-based call centre that I can connect to straightaway to speak to someone who can sort the issue.

Thanks to Zoe and Aaron in Customer Services for a speedy and helpful response to my query re Driver Profile Confirmation

Had some issues with paying for fuel, but it all got resolved without drama. Have always had a good experience with team at Co-wheels.

Queries invariably dealt with very quickly and efficiently. Thank you for such excellent service.

Great customer service. Short wait time (2mins) and helpful staff, even at weekends.

Very good service from a switched-on customer care team.

I had to do my annual licence check. I sent the DVLA code by email as requested. It was in the evening. I was delighted to get confirmation email from Jordan in support the same evening. Great service. I've been using the club for many years with no problems. I have phoned a couple of times about the electric charging point (not their fault) and very pleased with response.

Last minute problem sorted very quickly by Kyle.

Kyle contacted me proactively to support me in updating my licence so that he was able to swap the car I had hired rather than just cancelling the existing booking. He was very customer focused and was able to sort the issue quickly and easily. Really great service!

Car had a flat tire which delayed my booking and then had to keep phoning customer service to unlock the vehicle. Evidently very poor systems that could not cope with issues. No refund offered and asked for compensation and was told this was not possible. Would NOT recommend.

Tried joining via there website, kept saying, "opps something has gone wrong", phoned and emailed there website. in short played email ping pong for 3 days, they couldnt resolve the issue,

Excellent customer service, went above and beyond. Thank you Kyle

Customer support has helped me on 2 separate occasions without issue.

Car bookings have gone extremely smooth. Wonderful experience all around.

Co wheels reactivated my account overnight as soon as I sent my certified copy of my driving licence.

My partner and I had a car booked and had to cancel last minute due to an emergency. We emailed to see if they'd refund us and they did it straight away. It was a huge relief during a stressful time. Generally, I find the help and support of customer services to be excellent, especially on the phone.