Continental Leisure Vehicles Arvostelua 

We recently had the opportunity to be the first people to hire a Campervan from Continental Leisure Vehicles, Cross Hands, Wales. They entrusted us with their brand new Sunlight Cliff 601.

We had initially arrived at their impressive site to look at our options for purchasing a Campervan for future planned adventures. We quickly identified a possible contender but were not quite in the position to go ahead immediately. We also felt hesitant, as we were not sure whether in reality it would be the right choice for us. Iwan, Mark and Shaun were extremely patient, listening to our needs and answering endless questions.

Coincidentally Continental were making available some vehicles to hire and we decided to book one to “try before you buy”. We are so glad that we did! We managed to take a 92 year-old parent out for the day to the seaside in complete comfort. This was a wonderful, highly memorable experience for us all. We also visited other family and managed to get to the glorious Pembrokeshire coast as well. The freedom the Campervan provided was invaluable, stopping and using its facilities and resting en route.

When we picked up the hire vehicle Iwan gave us a thorough introduction to it and provided an excellent concise manual of very helpful guidance and instructions. We used this a lot. He even temporarily adapted the Sunlight to meet our needs. The Campervan was very well equipped and comfortable, especially the bed. Communication at all times throughout our hire was excellent. Iwan gave us his contact details to use at any time, if needed, during our trip. This was very reassuring.

In the light of our experience, we have learned a lot and we will certainly be returning to CLV-Wales to consider an appropriate purchase. Many thanks to the team at Continental and good luck with your excellent new hire service. We highly recommend them!

A huge thank you to Continental Leisure for helping me realize my dream! Ross made the entire process so simple and went the extra mile to ensure everything went smoothly. Now, we’re happily enjoying our new Bailey Adamo. Highly recommend their amazing service!

We ordered a new Roller Team Pegaso 590 at the October Caravan and Motorhome show at the NEC Birmingham from Continental Leisure Vehicles Swansea. Their guy on the stand was Ross.
We agreed to part exchange our Auto-Trail F60 (2020 reg) I was a little concerned as our last habitation check had revealed some damp. All this info was reported to Ross who settled my nerves.
All the usual arrangements were put in place to collect on the 13th March 2025.
The new motorhome was in a clean dry garage plugged in water tank filled and heating turned on for our first sighting. Very professional handover by Ross and thorough explanation of the operation of the appliances (Heating, water, pump, beds, Gas Electrics) There were a couple of items which were sorted immediately. Ross arranged for us to stay local for our first night so we were close if there were any issues unfortunately there was one. The engine management light came on making the motor go into limp mode. We returned the next day, Ross test drove the motorhome and then took it to a Fiat main dealer to have the engine sensor re-set. A week later using the motorhome each day, all is well with no issues.
Ross was friendly efficient and knowledgeable. Nothing seemed to rile him. A fine representative for Continental Leisure.
Four Stars not five due to the engine warning light (particulate filter warning) Not Continental Leisure's fault but it did affect our experience (it was managed well by Ross)

Great team and nothing was to much trouble when we asked for a few extras to be fitted.Very good customer experience and would personally like to thank Iwan Lewis for explaining all the technical side of the vehicle. Well done CLV.

We purchased an Etrusco motorhome from Continental leisure in March 2024. We dealt with Ross who was great at the time. After collecting the vehicle we drove 3 miles down the road at which point the engine warning light appeared, we immediately returned the van and the team dealt with the problem in a manner which caused no complaints from us. During our first week of ownership we discovered a few niggling issues which were due to be covered by the warranty we had.
1. The reversing camera was not functioning,
2. the bathroom door would not stay shut
3. the light Inside the door was flickering.
4. Drivers seat turning mechanism was broken.
The motorhome was also sold with a new mattress which was ordered.
We returned the motorhome for the camera to be fixed, bathroom door and chair to be fixed
On collection we were informed that the camera could not be fixed and that a new one would be ordered, they also had difficulty sourcing a replacement mattress as apparently Etrusco no longer manufacture the same style. We were informed that they were unable to fix the bathroom door and that there was nothing wrong with the light we had complained about. A further appointment was booked. This has been a protracted problem, and we have had difficulty scheduling appointment times but we have never been difficult to deal with or complained about service. I have managed to ascertain where the reversing camera was originally fitted to the van in order to help Continental Leisure rectify the camera issue. We have continued to have a good relationship with the dealership UNTILL the last couple of days.
We booked our motorhome for warranty work completion, habitation service, engine service and MOT in December of last year all of which were due to take place this month. On the 12/02/25 we contacted the service department to confirm the appointment date and time and to check what needed to be removed from the vehicle for the hab check. We were informed that the appointment time was 19/02 at 9.00am. We have been actively researching vans as we had decided that although we love our motorhome a panel van might be a better fit for our lifestyle. We therefore attended the Motorhome show at the NEC on the 18/02 and met with Iuan from Continental Leisure to discuss the van we were interested in. On Wednesday we delivered our motorhome to Continental Leisure, on arrival we were met by a young lady who was shouting at a small dog in the service office calling the dog some unpleasant names. We said were were dropping the motorhome in and gave our name at which point she told us she couldn't find us in the book. I informed her that we were told the appointment was for the 19th and she then seemed very confused as to what the date even was and told me the date today was the 12th (Wednesday was 19th/02 last time I checked!!) she was quite rude in her manner and when discovering her error of the date said she didn't know what went on around there as she never works in the service department. When checking the correct day in the diary she discovered that our van should have been in for MOT on the 18th and the rest of the work on the 19th. We left the van with the assurance that everything was Okay and that the work would be done nobody checked our contact details. We then spoke with Mark who is the sales manager to discuss part exchange value of our motorhome against the new van we had seen at the NEC. My partner received an email later that day to contact Sue in the office to arrange collection and that only the habitation service and warranty work had been done. The MOT and engine service had not been carried out as we had missed our appointment. Sue's manner left a lot to be desired baring in mind we had purchased the Motorhome from them, we actively discussing purchasing another one and that their staff member had actually given incorrect information which lead to the appointment being missed. I collected the motorhome this morning, to again be met with a rude, dismissive attitude. The habitation report we received reads more like a valuation report, it also includes reports of issues they had said were unfixable or that did not exist when we had requested rectification under warranty. I was also very concerned that it seems who ever undertook the habitation check was not aware that the truma heating system in the van will give an error code if you attempt to start it on electric when gas is selected on the truma screen (normal for the system!!) and reported our heating system as not working on electric!!! All in all a very bad experience over the last two days. Goes without saying wont be buying another van from Continental leisure - service dept needs training in customer relations!

Brought a 2018 Swift Rio 320 from CLV. Drove 2 1/2 hours on Sunday 2nd to collect it. Ross at CLV was in communication from placing the deposit and collecting. Great hand over covering all aspects of the vehicle. Once the paper work was done he waved us goodbye. As our journey home progressed a strange vibrating sound was gradually getting worse, to the point that we had to pull over on the M4. It was coming from the large front cab to window. It appeared that the window had become detached from the winding handle and the only thing holding it down was the 2 side latches. We called Ross to explain the situation, he invited us to come back but we explained we were only 20 minutes from home.
He did not hesitate to tell us to get home safely and he would come and collect the motorhome the following day. What service. He came and drove the MH back to CLV and the service team set about rectifying the problem. A new part was fitted the following day. Ross then drove the MH back to me and we went through what had been done. So in summary Purchased/collected Sunday, Ross collected/returned Monday, Part fitted Tuesday, Retuned to me Wednesday. Now that’s what you call great service, going above and beyond the call of duty. And to add to this they filled the MH with fuel so we were not out of pocket. What more can I say other than I thank Ross and the team for their dedication to “keeping the customer happy” I sincerely recommend CLV and will definitely go back if we decide to change the motorhome. One happy camper 😃

I had an ongoing issue with a dodgy brake/side light on my 2011 Swift. I contacted Continental Leisure through their website and got a quick response from Sue in the Service department. She arranged for us to call in when we were passing which we did a few days later. We were immediately looked after and after a short time the issue was fixed. Staff were very friendly, knew what they were doing and we can't thank them enough. Would highly recommend the service department. Sales staff were also friendly. Thank you to all that helped us out!

Cannot praise this company and the staff here enough, bought a brand new Rollerteam, Mark in the Sales team was amazing from my initial phone call to handing over the vehicle, had a minor issue with the shower and habitation blind and Mark then passed me onto Sue in the workshop who was very friendly and helpful booking be in at a suitable time and date to get the work done under warranty, when I arrived they provided me with a courtesy car to use while the motorhome was repaired and then Mike took care of the repairs for us and was so thorough and explained everything that he had done upon collection! Absolutely fantastic company and customer service 10/10 well done guys at Continental. Thanks for all your help

i had a great experience when i bought my autotrail motorhome and dealt with Ross overall great - that's where it ends !
i had a warranty issue which i had to make 2 seperate appointments for - was left to wait in a box room freezing cold for 3 hours . was spoken to by an older woman - Lowri her attitude was well below what you would expect from such a large ' Family ' run business - honestly i was dumbfounded by the way this woman spoke to me .
the issue is still not resolved but it's safe to say i will never return to this place and will take my hard earned money elsewhere !
there are other places that will look after you and your motorhome better - I really wonder how they are still in business .

We pre-ordered our Sunlight Cliff with Ross Lynn at Continental Leisure over the phone. Throughout the wait for manufacture and import Ross kept us fully informed. We have now collected and the experience was absolutely first class. Every detail was addressed. Super happy.

After 12 previous motorhomes from a range of suppliers I have found the processes of purchase, backup and support the best I have experienced with any dealer. The sales staff were pleasant and not in anyway pushy. The support team were very aware our needs and promptly delt with our queries. The technical team were knowledgeable and professional. It has been a please to deal with CLV Cross Hands

Five star customer service from the service team.
From initial inspection by Luke and Mike to the quality work by technician John and always an attitude of ‘nothing is too much trouble’ from the brilliant Sue in the office.
If you need any work done on your motorhome I would highly recommend.

We have bought a motorhome before and three caravans all from a local dealer to us in the North West (not all at the same time, of course). Our experience with CLV was second to none and well worth travelling to Wales for. As with other new vehicles, we are aware there can be snags, in fact no purchase of ours has ever been without one. For this reason we chose to stay down in Wales for a few days to check it properly. We did need some adjustments made and we were staggered at the positive reception we got and the extent they went to to resolve everything quickly. A massive thank you to Mark, our salesman, Ross who did our handover but an even bigger thank you to the team in the workshops.

After a last minute decision to change my motorhome for a campervan a week before a trip to Scotland. Ross and the team were amazing, Ross pulled out all the stops to make sure the camper was ready for my trip. The whole team were a pleasure to do business with nothing was too much trouble I will definitely recommend continental leisure.

Just purchased my first motor-home, a new Autotrail F72 2024 from continental and was delighted with the professionalism of this company. Our sales contact was Ross Lynn, and Ross has looked after us incredibly well throughout the whole purchasing process, and beyond.
Nothing but the best service from continental - would highly recommend.

Great service from all at CLV. A couple of hiccups to start but sorted straight away. Can't fault customer service from them. Very happy with our new moho. Iwan is so helpful, as are all the staff.

This is a warning going out to the person whe works for this horrible company it has been brought to my attention that you have been slandering my name to a company who is doing repairs on my moterhome that i had from you in 2019 and saying im a nuisance and will never be happy well let me just say this if your vehicles was fit for purpose then i would be happy but i have had nothing but trouble with this moterhome sice i had it of you and its still going on today endless folts holidays ruined so dont you dare slander me or you will fell the full force of the law and you end up in court if you say one more bad word about me to anyone you will pay the price this is how unprofessional this company is very bad attitudes and even slander and disrespectful to customers what ever you do dont even buy parts of them or a moterhome or you end up taking it back endless times for repairs that dont last as thy parts are crap parts thy buy from China are rubbish thy attitude stinks there service is crap and thy slag customers of when thy conplan about there moterhomes the only reason i am never happy is because there is always things going wrong with my moterhome from when i had it up and till this very day its waiting to go back in for the heating to be changed for the 3rd time the panel is needing changeing for the 4 time and this is just a very small part of the problem there must be about 40 plus folts that have go wrong thy sell these moterhomes for 60k plus and thy are rubbish stay away from this sad company dont waste your money on crap because thats what thy sell in that dreadful place so Continental leisure if i here one more world about me to any company i take my moterhome in to for repairs i will take you to court and my brother who is a top barrister in London will take you down big time so be careful what you say you have been warned

I have been visiting CLV since 2018 after I purchased my Autotrail V-Line 540 from another supplier. They have always provided me with excellent service with Habitation Checks and more recently a Cambelt change and some other work.
Highly recommended !

Our contact throughout the buying process was Ross Lynn and I can't speak too highly of him. He has proved completely reliable and trustworthy and is a fine ambassador for CLV. We've had a few relatively minor issues with the purchase of our new vehicles and Ross has dealt with them in an exemplary way. I would have no hesitation in buying from CLV again.

We have recently taken delivery of our most expensive purchase ever ( Having owned our home for over 35 Years )
As you can imagine it’s a huge decision where & who you trust at this time after meeting Ross at CLV we made our decision to commit to the purchase of our Bailey Adamo 75-4DL & we already knew not everyone is happy with their experience after choosing a dealer & you only get one chance to get it right
We are now in our new Motorhome & thoroughly enjoying it there have been a couple of hiccups along the way but Ross has always been very easy to contact & responds well to all our needs which was a huge relief after reading reviews from people on Facebook who weren’t as lucky as we have been with CLV
When it came to choosing our optional extras ( Canopy , Gaslow , TV , BBQ point , bike rack etc. ) we were introduced to Luke in the workshop to assist us & Luke didn’t agree with all our choices so we adjusted some of our selections based on his advice & sitting in the van now we are so grateful to Luke for his honest experienced advice everything we adjusted after his advice has proved spot on we would have made some errors without him
On the day of collection we were treated so well Ross truly valued our custom & the Motorhome was handed over to us indoors so we could thoroughly inspect it at the handover at our pace & as we couldn’t go travelling until the following day Ross even put it back in doors overnight & connected it to the electric so the fridge was cold for us the following morning
We collected the van the following morning & it was like having a treat all over again
Finally we had decided to travel locally on our first trip in case our brand new van had any teething issues & on day 3 the habitation door was a little loose & again after a 2 minute call to Luke we travelled back to the dealer ( approx 30 mins ) & the door was sorted within 40 mins really impressive service Thank you CLV your staff are a credit to the company
Steve & Lisa