Don’t book through this site - I had the worst experience I have ever had on holiday while on an excursion booked with club canary. They did not resolve appropriately. I had other bookings with th... Näytä lisää
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Fantastic communication 👏 asked if any chance could bring my booking forward a day for Christmas day . It was sorted at no extra cost very professional and friendly service. I would highly recommend... Näytä lisää
Good selection of trips, straight forward booking and fantastic customer service. The bus arrived and departed on time. We booked coach and tickets for Loro Parque and had the best day ever, it was on... Näytä lisää
Yritys on vastannut
Sânt foarte mulțumită de experiența mea cu Club Canary.Au servicii de înaltă calitate la un preț foarte bun. Laura și Dora m-au ajutat extrem de mult la achiziționarea excursiilor,mi-au răspuns punc... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
THE LOCAL TOUR COMPANY OF THE CANARY ISLANDS Club Canary was born in Costa Adeje, Tenerife on 16 August 2019 with a simple idea: travelers deserve a local company they can trust. No street-corner selling, no fake discounts, no anonymous global platform. Just registered bookings, honest prices and a team that actually lives here. We work exclusively in the Canary Islands: Tenerife, Gran Canaria, Lanzarote, Fuerteventura, La Gomera and La Palma. Every operator we sell has been visited and personally tested by our team, more than 200 vetted local partners across 300+ experiences. WHAT YOU CAN BOOK Small group whale watching, boat trips and private yacht charters. Jet ski safaris, quad and buggy adventures, parasailing, snorkeling with turtles and fishing trips. Mount Teide stargazing tours, both group and private, under some of the clearest night skies in the world. Tickets with transport for Siam Park and Loro Parque, day trips to La Gomera, helicopter tours and much more. For companies we organize team building, corporate outings and group events across the islands, and film productions rely on our local logistics. A SOUVENIR WITH EVERY BOOKING Every booking comes with a digital collectible card of your experience, with the compliments of Club Canary: your activity, your island, your date. It is part of The Club Canary Collection, the first collectible card set of the Canary Islands, with Standard, Rare, Epic and Legendary cards and printed editions available at our Tenerife office. VISIT US You are always welcome at our office for personal advice, last minute bookings and exclusive deals. Centro Comercial Plaza del Duque, Local B-35, C. Londres, s/n, 38660 Costa Adeje, Santa Cruz de Tenerife, Spain. You find us on the lower shopping floor. Open daily 09:30 to 22:00, online support from 08:00. Phone: +34 655 87 09 56 Email: office@clubcanary.com Website: clubcanary.com Live Legendary.
Yhteystiedot
Centro Comercial Plaza del Duque, Local B-35, C. Londres, s/n, 38660, Costa Adeje, Espanja
- +34 655 87 09 56
- office@clubcanary.com
- www.clubcanary.com
4,3
Erinomainen
102 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Five star customer service
Five star customer service, through from selection to booking the perfect gift experience. The process was seamless and really quick response times. I was dealing with Lorenzo and he went over and above to explore different excursions with me to make it a perfect trip planned for a boxing day treat for the family. Would highly recommend and will be booing with them again. Thank you.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much, Katie, for your kind words. We’re really happy to hear that you were pleased with our customer service experience and that we could help you plan the perfect gift for your family.
It’s great to know the booking process was smooth and that our team could support you quickly and clearly. Thank you for the recommendation, and we look forward to welcoming you again in the future 😊
Escursione parco Loropark.
Escursione parco Loropark.
Giornata piacevole e ottim esperienza.
Unica nota negativa il servizio di autobus scelto era in ritardo al mattino alla sera e siamo rientrati con 1 e mezza di ritardo…
Comunque ottimo supporto sempre disponibili su whatsapp.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Grazie mille per aver prenotato con Club Canary e per il tuo feedback, lo apprezziamo davvero molto 😊
Siamo felici di sapere che la giornata a Loro Parque sia stata piacevole e che l’esperienza ti sia piaciuta.
Per quanto riguarda il rientro in autobus, confermiamo che il venerdì l’autobus parte alle 17:00 e arriva indicativamente verso le 18:30, come indicato anche sulla nostra pagina del servizio bus. Detto questo, comprendiamo perfettamente che eventuali ritardi possano essere fastidiosi e ci dispiace per l’inconveniente.
Ci teniamo anche a precisare che il servizio di trasferimento è offerto per rendere la prenotazione più semplice per chi desidera prenotare tutto in un’unica soluzione. Tuttavia, il servizio non è gestito direttamente da Club Canary. Inoltre, il traffico sull’isola può essere imprevedibile, soprattutto nelle ore di punta, e questo può purtroppo causare ritardi.
Siamo comunque contenti che il nostro supporto via WhatsApp sia stato sempre disponibile per aiutarti.
Se hai un momento, ti invitiamo gentilmente a condividere il tuo feedback anche direttamente sulla pagina del prodotto dove hai effettuato la prenotazione, così potrà essere utile anche ad altri viaggiatori 😊
Grazie ancora e speriamo di rivederti presto a Tenerife!
The whole trip was a complete mess
The whole trip was a complete mess. The tapas, bought at a cheap supermarket, were disgusting. Despite the clear sky, there was barely anything to see. We've been waiting for two days for the photo the guy who supposedly was a guide was supposed to send. I don't recommend it; there are much better tours.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Hi there, we’re honestly a bit confused by your review. Club Canary is a top-rated tour company specializing exclusively in activities and experiences across the Canary Islands. We don’t prepare or serve tapas, and we don’t provide photo services to clients.
It’s possible this review was meant for another company. On our website, you can compare a wide range of trips and choose exactly which experience you’d like to book. If you wish to leave a review, it should relate to our customer service or the activity you booked through us, not unrelated experiences.
If you did book through Club Canary, it would make much more sense to share your feedback directly on the activity page to help other tourists. We also noticed this same review was posted on our TripAdvisor page, which adds to the confusion.
Cool experience, lovely dolphins
When we arrived at Morro Jable harbour, we received a WhatsApp with the exact locatie, where our guide was waiting, very helpfull! We left on time and they had contact with other boats which had already spotted Dolphins, so he went straight there. It where big waves so on the way there he didn't go to fast to avoid becoming wet, but some waves hit our Boat and the group in front, us too, got pretty wet, what was very funny. Then when we arrived with the other boats there was a couple of 2 mature Dolphin with a young Dolphin, so cool to watch, they were swimming around the boats en we did see then many times. The trip was 1.5 hours official but the captain made it 2 full hours an back to the harbour with the waves behind us he did a demonstration of the speed of the Boat, very cool. We loved it!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for sharing your experience, Martine! 🐬 We’re delighted you enjoyed the dolphin watching trip from Morro Jable. Sounds like you got the full adventure. We’re really happy you loved it and hope to welcome you back soon for more ocean adventures with Club Canary! ⛵️
Our experience on our private luxury…
Our experience on our private luxury motor yacht trip was nothing short of exceptional. Martin and his crew were amazing and so kind. They made us feel so at ease and were so welcoming. Martin is a gentleman, such a great guy 👏. The food and drinks that we had were lovely too along with the beautiful views. I highly recommend everyone to do this as you won’t be disappointed. 10/10. Thanks again. Taylor and Hollie
27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you Taylor & Hollie! 🌊 We’re so glad you loved your private luxury yacht trip in Tenerife. Your recommendation means a lot, we’d love to welcome you back on board anytime! 🛥️☀️
Teide Stargazing trip
The event was excellent from start to finish. Thank you so much Ben for sharing your knowledge and delivering it with so much enthusiasm. The food was fabulous, and so lovely to share with a small group. I would definitely recommend.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you, Pablo! We’re so glad you enjoyed the Teide Stargazing trip in Tenerife from start to finish. Sharing the night sky in a small group makes the experience extra special, and we’re happy you also liked the food. Thanks for recommending us! 🌴
Un grand merci à Sophien
Un grand merci à Sophien, qui s’est occupé de l’ensemble de nos activités, en un temps record.
Juste parfait 👍 🤩
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Merci beaucoup pour ce superbe retour! Chez Club Canary, on fait toujours le maximum pour offrir un service rapide, fiable et personnalisé. Au plaisir de vous accueillir de nouveau pour de nouvelles aventures aux Canaries :)
We (family of 4) had a great experience…
We (family of 4) had a great experience with Club Canary and an excellent service from Sophien. We booked through Sophien a private sunset sailing boat tour and a half day private tour to the Teide. Both experiences have been fanstastic. A special thank you to Ben, our guide for the Teide trip, who treated us very well. thank you again for your service
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for sharing your wonderful experience with us! 🌟 We’re happy to hear you enjoyed both the private sunset trip in Tenerife and the Teide private tour, two of our favorite ways to explore the island. We hope to welcome you back soon for more Canary Islands adventures! 🚤⛰️
Had amazing experience booking my Quad…
Had amazing experience booking my Quad trip to Teide as well as JetSki trip with Annina through WhatsApp. I got personal recommendations for time and availability. Highly recommended. Very very good experience.
12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for the amazing feedback! 🙌 We’re happy you enjoyed booking your quad trip to Teide and the Jet ski adventure in Tenerife, both are such epic ways to explore the island. Our team always tries to give personal recommendations so you get the best times and the best experience. Hope to see you again for more adventures in the Canary Islands!
Ben was FANTASTIC
Ben was FANTASTIC! I proposed and she said yes and honestly Ben made the proposal a breeze! Thanks for showing us all the sights, the coolest moon rise and the stars
13. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Wow, congratulations on the proposal! 💍 We’re so happy to hear she said yes during your private stargazing trip, what a magical moment under the stars. Ben is indeed fantastic, and we’re proud that this special trip (exclusive with Club Canary) could be part of such a memory. Wishing you both a lifetime of happiness, and we hope to see you again for more adventures in the Canary Islands! 🌴💫
Great office sevice
We went to the office in person in Plaza de Douqe, and the young officer who advised us on which programme to choose was really helpful, polite, understanding and felxible. We were a lot, and wanted to pay separately, and he had no problem with it. We were also a bit overwhelming I think, and he was polite and pleasant to us during the whole time we spent in the office. He even sent a follow up email, and an offer we were undecided about, and didn't make a fuss about us rejecting the offer. Perfect service, great customer relations, I recommend Club Canary to everyone.
24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for sharing this! 🙏 We’re really happy you visited our Club Canary office in Plaza del Duque and had such a positive experience. Our team always tries to keep things polite, flexible, and easy, even with big groups. 💛 We’re glad you felt comfortable, and it’s great to know our follow-up service helped too. Hope to welcome you again soon for more Tenerife excursions and fun adventures!
Заказали поездку в Лоро…
Заказали поездку в Лоро Порк,-трансфер+билеты.все сложилось наилучшим образом-посадка в автобус около отеля,точно в назначенное время,отличный автобус,никаких проблем с билетами
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Большое спасибо, Ольга! 🌴 Мы рады, что ваша поездка в Loro Parque с трансфером прошла гладко и удобно. Автобус прямо от отеля и без проблем с билетами, так и должно быть! 🚌 Надеемся снова увидеть вас в Тенерифе и показать ещё больше удивительных экскурсий с Club Canary. ✨
Magnifique spectacle
Magnifique spectacle, les artistes sont époustouflants! Un grand moment de plaisir.
À quand ce spectacle en Belgique 😆🤪???
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the spectacle and found our artists to be breathtaking. Sharing such moments of joy with our guests is what we love most about what we do. We hope to welcome you back to the Canary Islands soon for more unforgettable experiences. 😊🌟
Booked the Stargazing experience in Tenerife
Booked the Stargazing experience in Tenerife and it was a blast. Both the trip with Ben and the service i have received from ClubCanary and especially from Ines! She was extremely helpful and supporting everything we need!
Thank you!
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your Stargazing experience in Tenerife and that Ben and Ines were able to make your adventure even more special. At Club Canary, we strive to provide the best service possible, and it’s great to know we’re on the right track. We hope to see you again soon for more unforgettable experiences under the stars!
Very good customer service
Very good customer service! Quick and easy booking paragliding :)
6. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for your kind words! We're thrilled to hear that you found our booking process quick and easy. We hope you had an incredible time paragliding and we look forward to seeing you again for more adventures with Club Canary. Your feedback is greatly appreciated and helps us continue to improve our services.
Flying over Lanzarote!
I booked paragliding over Lanzarote and it was an amazing experience! It was a Birthday gift for my mum. At first I was a little bit worried if everything would work out with organization. But the communication with Club Canary was very good and they offered transfer from the Hotel and back. The Pilot was very friendly and made sure you felt safe. The view over Lanzarote was stunning! My mum loved it and would definitely recommend it!
Thank you very much.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Hello Lillina,
Thank you so much for sharing your experience! We're thrilled to hear that the paragliding trip over Lanzarote was a hit, especially as a birthday gift for your mum. It's wonderful to know that the views were stunning and that you felt well taken care of by our team and pilot. We strive to make every experience smooth and memorable, and your recommendation means a lot to us. We hope to welcome you back soon for more adventures!
Non lo consiglio
Ho provato due esperienze con questa agenzia, parapendio e gita in catamarano. Purtroppo a mio parere una vera e propria turistata. Non lo consiglio.
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Ciao Michela,
We were truly surprised to see your review.
We understand that the weather during your stay wasn't ideal, which can occasionally happen in Tenerife during the winter. However, attributing this to our service might be a bit harsh. You've previously mentioned in an email that our assistance was "quick and helpful," yet the review left was decidedly negative.
As a booking platform, you have the freedom to choose your activities. Your paragliding experience was with Tenerife Fly, a choice favored by many due to our compelling offers. We encourage you to share specific feedback about your paragliding experience directly on the activity page on our website. This helps future travelers make informed decisions.
We were taken aback by the review and contacted the owner of the paragliding company, who was also surprised. To make up for the rescheduling, which was done for your safety, they provided you with a complimentary video capturing nothing but smiles.
Additionally, you booked the Freebird boat trip. We had recommended a different boat and provided a coupon specifically for that option to compensate for the inconvenience caused by the rescheduled paragliding. Unfortunately, without informing us, you chose to use the coupon for a larger cheaper catamaran tour instead, which you booked for a very cheap price.
Our team has always been ready to assist you through calls, emails, and WhatsApp in a very supportive manner even completly in Italian. We're puzzled by your decision to post a negative review without detailing your experience on the specific product pages where you booked, which could genuinely help other travelers. This approach makes us wonder if perhaps there was an element of your experience that left you particularly frustrated, prompting you to find someone to blame, or if you might be seeking further compensation.
Warm regards,
Club Canary team
Quick response to technical issue
We booked a buggy tour to Mount Teide through Club Canary and encountered some technical issues along the way. Fortunately they understood the issue and handled everything professionally. Their quick response, support & understanding are very much appreciated!
9. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Hello Alies, thank you so much for your review! We're glad to hear that despite the technical issues encountered during your buggy tour to Mount Teide, you felt supported by our team. We always strive to handle any challenges promptly and professionally. Your appreciation means a lot to us, and we look forward to having you on another adventure soon!
Yellow Submarine
Tengeralattjáróval merültünk, az élmény rendkívüli, felejthetetlen, csodálatos. A 7 éves fiunk is nagyon élvezte. Köszönjük az élményt!
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Thank you so much for your kind words and for sharing your experience with us! We are delighted to hear that your family, especially your 7-year-old, thoroughly enjoyed the Yellow Submarine tour. We hope to provide you with many more unforgettable adventures. We look forward to welcoming you back!
son muy profesionales
son muy profesionales, muy agradecidos por el trato y servicio , gracias a Sophien y Kerry por ayudarme y colaborar con la sorpresa 💍🥳
22. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Club Canary Tours
Hola Patry! ¡Muchas gracias por tus amables palabras! Nos alegra enormemente saber que estás satisfecho con nuestro servicio y que hemos podido contribuir a una experiencia tan especial. En Club Canary, nuestro equipo siempre está dispuesto a ayudar y a hacer que cada momento sea inolvidable. ¡Esperamos verte de nuevo pronto para más aventuras!
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