Close Brothers Arvostelua 

What an absolutly brilliant finance company, this is the second time ive used their services, they have been curtious, attentive,proffesional through out - wouldnt hesitate to recommend

I have been writing letters/emails with no reply for 2 months and was told this was a clerical error and my email had been taken incorrectly (I used to ask them to repeat it back !!)
All computer generated emails made it through to me, so this doesn’t make sense.
I have spoken to several people with unusual names that have had to be spelt to me and asked them to speak slowly as I can’t understand them.
I eventually sent a letter by signed for first class post to an address in Dorchester which I hope has helped.
I have been without my car for 2 months and each time I have chased up my original complaint, they open another to complain about lack of communication, during which time they continue to take the repayments for a car I can’t use.
#closebrothers I need a senior manager to address this issue ~ not a call centre person who I can’t understand and each time I speak to them they open a new complaint reference without addressing the original

Your repesentive was the key to my experience. He was helpful and patient though the whole process.

2nd time with Close Brothers, excellent in every way. Thank-you so much.

Fantastic service an easy to deal with never any issues

It was faultless, honest and considerate towards my dealings with them. The phone conversations were as expected, informative and helpful, always polite and sincere.

They are very helpful and informative also easy to understand and apply for finance could not ask fr any more Great company to deal with

Excellent all round, clear and concise throughout the whole process
Would definatly reccomend and use again

Was a very complicated and stressful situation there. There is not enough room here to explain. However I give them 5 star review just because the complaint team and response is real and helpful. For me that is enough to understand that one company is serious in the way dealing with problems not when everything going smoothly.

These are ok, I didn't have much dealing with them other than signing for the car finance agreement and them telling me that I had paid it off, no dramas.
I have put in my claim on the car finance though, don't want them doing me on that.

Edit- Thereis no way I am contacting you or emailing you after what I write on Trustpilot. Sneaky.

Great idea to inform me of the end of contract
Not bombarded with ad's to take further credit.
Easy to talk to and speed in fixing a suitable solution.

No option to add more money to clear your balance and when you access the portal "Settlement" is giving me error every single time since last 2 months

To everyone reading this review: I strongly warn you — DO NOT use this company.

I bought a car around six months ago through your finance. Within first week, it developed a serious fault. We reported it to the dealership and returned the car for repair, but the engine warning light came back on immediately after. Within the first 30 days, we told the dealership we wanted to reject the car and receive a refund. They told us we were not entitled to one and insisted on repairs (clearly lied to us, which I evidenced to you, but you disregarded this evidence). We gave them three opportunities to fix the issue, yet the same fault kept returning.

We then complained to you. More than eight weeks later, you still had not resolved the complaint or provided a final outcome letter, despite numerous requests.

You eventually arranged an independent inspection, which confirmed we were right: the car has an ongoing fault — the same fault we reported from shortly after purchase — and you acknowledged the dealership's liability.

Yet, weeks later, you still have not collected the vehicle and continue charging me for a faulty car I no longer use.

I explained repeatedly that I had been involved in a car accident shortly before buying this vehicle, that I am still recovering, that I am extremely anxious about driving, and that I have a young baby whom I do not want to drive long distances with in a faulty vehicle.

You repeatedly told me the vehicle had been rejected and that collection would be arranged. Then, after taking my circumstances into account and promising collection, you sent me another email saying the dealership wanted us to bring the car back for yet another inspection before they would even consider accepting the rejection — despite the independent inspection already confirming the fault and your own acknowledgement of the dealership's liability.

I contacted the Financial Ombudsman for advice and was advised that the way this matter was being handled was not right. When I challenged you, you claimed I had misunderstood your email, then verbally assured me that the next step was the vehicle collection. I have not heard from you for a week, then last thing on Friday evening, you sent exactly the same email again - a one liner stating that the dealership requests I bring the car in for an inspection before they can even consider accepting the rejection of the vehicle.

This is utterly outrageous. After your constant promises that the car will be collected from me, you sent me the same email, basically stating that I have to drive the faulty car to the dealership so they can CONSIDER accepting the rejection of the car, even though the independent inspection was in our favour and you admitted the dealership's liability. I am left paying for a faulty vehicle that I cannot reasonably use. The constant delays are completely unacceptable.

I am demanding that you stop wasting my time, collect the faulty vehicle immediately, formally process the rejection and refund all money as you initially promised (but then stated I would not be refunded for the monthly instalments I paid so far).

If you continue to drag this out, I will pursue the matter through every appropriate avenue available to me, including the Financial Ombudsman Service, FCA, court action and the media. Your licence to operate as the financial service should be revoked by the FCA, you've broken all their rules.

Based on my experience, I would strongly advise anyone considering using this company to stay away.

If I could give less stars stars I would. If you have Sinazo as your claim handler you are doomed. She doesn't read your emails then calls you to ask questions you have already given in the email she should have read before calling. She chases you on the phone constantly then missunderstands or ignores what you say. She then closes your case just because parts are on order and before a single part has been fitted to your vehicle, to know if it will fix the issue you complained about. When the dealer is equally frustrated with them it tells you a lot! I just hope the dealer will fix the vehicle even though close brothers have lost interest in supporting me! I am usually a calm and collected person but she has broken me and left me frustrated beyond anything i have ever experienced. She needs the sack! Worse still she refused to put me onto her manager, then when i phoned customer services I was told to put in a separate complaint and also informed that sometimes the same handler will receive it and just close it down! absolute farse.

First class service and very easy to understand.great talking with provider.no problems.instant acceptance for credit.

I’m gonna be honest and this suited me att and it was easy to start and it’s been trouble free, last payment due out and we’re done. Still got the car too.

*BEWARE* when I purchased my van insurance (November 2025) everything seemed normal.
Just a few weeks in to the agreement I was asked over the phone would I like to add legal cover? I said yes ok,he said I will add it to your monthly direct debit £29 over the year.
Fast forward to August 2026 and my van insurance has been cancelled (I have never missed the £55 per month) but they claim that I never paid the £29 therefore they have cancelled it!
They have added fees & now asking for £103,a very clever way of making money for their office parties without you even realising you have been done!!
*I have never received a letter*
*All their emails go into spam*
*It will take you around 2 days to get through to a human*
From a hard working tradesmen 🙄

Your company was easy to deal with
when I did have to speak to your representative, they were so notable and helpful a credit to your company
Thank you for your service
My experience over the last 5 years

Honestly don’t know where else to turn at this point. Bought a car in Jan on finance, started having issues with it pretty much straight away. Informed close brothers in march (6weeks) of the issue. Filed a formal issue with the car in April. We’re now in August. I was lied to about repairs on my car (told I was getting a new engine but it’s the same engine block), had my car returned to me in worse state and despite trying to return the car it’s being blocked left right and centre. My agent hasn’t contacted me in 8 business days, I requested to talk to a manager nearly a month ago and received nothing. Been threatened with having the dealers turn up at my house to collect the car (not comfortable with them having my address after the lies about changing the engine) and been left with no form of functioning transport. I am disabled, my car is my only form of transport to and from hospital appointments, or even to just get out and about.
Nobody appears to want to help with this. My credit score has dropped because I was forced to pay for a hire car (despite me expressing my concerns about this) and close brothers then failed to pay the invoices meaning I couldn’t pay off the credit bill.
The psychological distress caused by this company is unbelievable. I’ve been left incredibly unwell. Please someone just help!