Clogau Arvostelua 

2 232
TrustScore 3/5 tähteä

3,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

Bought a beautiful tree of life insignia t bar bracelet to match a necklace I already have and was really upset when I lost it. Eventually decided to replace it and having only worn the new one a coup... Näytä lisää

Saanut 5/5 tähteä

Hi my husband bought me my birthstone bracelet in may this year for my birthday noticed the colour isn't the same as my .other clogau bracelets really disappointed has its only 4months old have used... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

I have a few items, have always loved Clogau however, a number of items have just broken for no apparent reason a couple of charms and now a bracelet. I’m so disappointed as I look after my jewellery... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Do not buy from this supplier. The quality is poor and looks like market stall crap at extortionate prices. So dissspointed. They use false advertising images that don't represent the actual quality o... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Elektroniikka & Teknologia

Erilaisten ulkoisten lähteiden tuottama tieto

Clogau is a second generation family business based in Wales. For over 25 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold - the Gold of Royalty for over 100 years. Clogau jewellery is seen as an heirloom with both a personal and cultural meaning and a permanent tie to Wales – something valuable to pass down the generations. It is our heritage that defines what we are, and provides the cornerstone for our future – a future that will hopefully be as successful as our story has been to date.


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(2 232)

41 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I bought a past present future bangle…

I bought a past present future bangle which has arrived and exactly as ordered, unfortunately the whole experience has been tarnished by Clogau customer service, when I ordered the bangel I took advantage of the introductory offer I was given a code to enter at checkout which was accepted but the full payment was taken off My card I emailed Clogau immediately no reply I emailed them again 3 days later and still no repy

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
Firstly, may we thank you for taking the time to write to us. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. We aim to answer every email as quickly as possible and can't see anything outstanding. Please email us again with further information so we can look into this for you, alternatively if you would like to call our customer service team this can be dealt with straight away. We are so glad that you are happy with the product, and we would like to rectify this issue for you to the best of our ability.
Kind Regards,
Clogau.

Saanut 1/5 tähteä

Me and my husband used clogau for all…

Me and my husband used clogau for all our wedding jewellery we bought both wedding rings necklace earrings and bracelet after getting married my wedding ring was causing a painful rash on my finger I have contacted clogau about four times about this asking if there is anything they can do to help even willing to pay for help I went in store twice sending them two emails gave my contact phone number and told by store staff that I would be contacted but clogau have not contacted me at all this is rude and disrespectful even if the answer was no they can’t help they could of contacted to say so but nothing from them at all I will never buy from them again and I am going to put this on all social media platforms I am disgusted and disappointed with there aftercare they take your money and then ignore you the date is approximate

7. tammikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hi Anna, we're very sorry to hear you're experiencing a problem with one of our products. Unfortunately we are unable to see any contact or query of this nature under the name left on this review. Please could we ask that you send all of your details in to sales@clogau.co.uk and we can get in touch with you directly from there.
We look forward to hearing from you shortly so we can investigate this properly for you.
Kind regards,
Clogau

Saanut 5/5 tähteä

We recently visited the Carmarthen…

We recently visited the Carmarthen branch and all 3 members of staff that we met were super helpful, so polite and courteous. Nothing was too much trouble and we were able to spend much time deciding and trying on the rings. Stephanie was very patient and gave us much needed advice. We would have no reservations in recommending the Carmarthen branch and staff.

30. maaliskuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
Thank you for taking the time to provide this positive feedback and we are so glad that you are happy with the service received. We will pass this feedback onto the Carmarthen store so they can be recognised for this.
Kind Regards,
Clogau.

Saanut 1/5 tähteä

I bought a complete charm bracelet many…

I bought a complete charm bracelet many many years ago , unfortunately lost and unable to claim during transit from Aussie. But paid over £1,600 in 1980’s . Unfortunately when I approach company to purchase what I actually lost , was told all welsh gold is a actual sent to China , then designed. So basically is this actually welsh gold???. As for a company true to our Welsh heritage, should actually be made and designed in our country, to keep our heritage. It’s a absolutely disgusting also a hurtful embarrassment to our culture.

29. maaliskuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
We are so sorry to hear that you have lost your Clogau item, if you would like to email / call our customer service team we can definitely see if this is still available to re-purchase.
Originally, all Clogau jewellery was manufactured in North Wales, but in 2005 the decision was made to move production overseas in an attempt to fulfil customer demands for shorter manufacturing and delivery times, and to sustain the growth of the brand.
Regarding the Welsh gold content, We are happy to confirm each piece of Clogau jewellery contains a constant percentage of Welsh gold within the gold element of the jewellery. The percentage has always been the same and remains a closely guarded family secret and within the majority of our jewellery. Welsh gold is combined with World gold and usually placed within the rose colour gold element of the jewellery.
We understand that customers and collectors of our jewellery need some assurance that Clogau contains Welsh gold and that the percentage is safeguarded so we have a meticulous quality system of assurance in place which ensures that the percentage is constant. These systems are audited annually by Edinburgh Assay Office and a separate certificate of assurance is issued each year. You can find our Assay statement on clogau.co.uk.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.

Saanut 1/5 tähteä

After loving Clogau and an…

After loving Clogau designs and an owner of the Tree of Life wide ring £600 - 800, a bracelet £1200.00, necklace £? earrings £? Plus a few silver and gold items.... Necklaces and bracelets I'm no longer impressed.
I had to return two bracelets after the catch broke shortly after receiving them. I dare not go out in the bracelet for fear of it failing again. Disappointed that clogau is now made in China. My sister has just had her second ring break in under two years.
To sum up clogau.....
POOR QUALITY for the prices charged. The postage to return faulty goods are not refunded which is a poor policy.
I will not be buying anymore items and will ensure I am removed from their mailing list.

24. maaliskuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau bracelets. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. All Complaints that are forwarded through to the Clogau Head Office are dealt with accordingly, with the aim to satisfy all our customers.
If you are still unhappy with your bracelets, please return them to us so we can assess them for you. Alternatively, if you would like to email / call us with some further information regarding this, we would be more than happy to help and rectify this for you to the best of our ability.
Regarding postage costs, unfortunately we do not offer any pre-paid labels however if your items are under warranty, we can refund your postage cost with no problem at all.
If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Clogau.

Saanut 5/5 tähteä

I emailed Clogau Gold to ask whether…

I emailed Clogau Gold to ask whether they could advise on who might repair a bracelet I had had for some years. Emails were answered promptly, in a friendly and personal way and Clogau undertook the repair themselves at no charge. Fantastic service. Llongyfarchiadau!

16. helmikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
Thank you for taking the time to provide this positive feedback and we are so glad that you are happy with your item, as well as the service received.
If we can be of any further assistance, please do not hesitate to contact us.
Kind Regards,
Clogau.

Saanut 1/5 tähteä

Customer service is horrible

Customer service is horrible. Website lacks tax information. Price does not contain VAT. They send a wrong bill and refuse to correct it.

I wanted to make myself a 10th wedding anniversary gift and got myself a charm bracelet. The price on the website was 119£, which corresponds to 154.41€ on the day of purchase. I paid 154.41€ (now you cannot do it anymore) and assumed that as the UK price contains VAT, in my order taxes has been also included. Unfortunately, later I learned they were not. That means that my price was 20% higher than listed because I had to still pay EU import taxes. Mine were especially high because I got a bill from Clogau for 154.41£ although I paid 154.41€. They refused to send a correct bill.

6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hi Anna, thank you for getting in touch with us regarding your recent shopping experience. We are sorry to hear that you were disappointed with the prices that were charged. We have looked at the correspondence with our customer service team and we are terribly sorry that we were unable to send a revised invoice as, following a thorough check, we can confirm that the initial invoice was charged correctly. Therefore it would have been fraudulent for us to amend this for you.
Following Brexit, any items sent from the UK to Europe are subject to import duties and taxes. It is the customer’s responsibility to accept delivery of an order from the courier and pay any duties and taxes arising in the destination country to a non-UK delivery address. These charges can range from 5-30% depending on the country and can sometimes include an administration fee. If you refuse to pay any duties and taxes arising in the destination country to clear the goods the courier will be unable to deliver them.
We are really sorry if these additional charges were disappointing, unfortunately we are unable to influence these charges.
We trust the above to be in order and if we can be of any further assistance please do not hesitate to contact us.

Saanut 1/5 tähteä

Non existent customer service

As with other reviews, customer service is a complete waste of time. I've filled in the returns form 4 times, nothing happens, you submit the form, it goes blank and that's it, no response from clogau. I then tried to reply to the order confirmation email, which it says you can do, still no response. Absolutely dire, they take your money but seems they aren't particularly keen to give it back in a refund. Wouldn't recommend buying on line would rather go to the shop next time, if there is a next time

9. maaliskuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello,
Thank you for getting in touch with us regarding your recent online experience.
We launched a brand new website last week and we have had a few teething issues with our returns page since this time. our tech teams have been working really hard to get this resolved for us and we're really happy to report that this is now all working again and we do apologise for the inconvenience caused by this and would like to thank you for your patience whilst we resolved these issues.
We have responded to all of our emails up to date, if you could please provide some further details including your email address or name we will be able to take a look into this for you.
In the meantime, if you do not wish to arrange your return online, you can always fill in the returns form on the back of the invoice received inside the parcel and return it to the following address:
Returns Department
Clogau Gold of Wales Ltd
5 Kinmel Park
Abergele Road
Bodelwyddan
Denbighshire
LL18 5TX
Once again, please accept our apologies for the frustration whilst this was being corrected on our website.
Kind regards,
Clogau

Saanut 5/5 tähteä

Happy

Had a beautiful pendant bought for my birthday ( Past Present Future Pendant) and the matching ring for Christmas, absolutely beautiful. Angela at our local Broughton store was very friendly, welcoming
and helpful on both occasions.

28. helmikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you so much for your wonderful feedback, we will certainly ensure that this is passed on to our Broughton store team and Angela for acknowledgement of their service.
We hope to welcome you in store again very soon and if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Clogau

Saanut 1/5 tähteä

Disappointing a £900 ring only lasted 5/6 years

Very disappointed I bought a for-get-me-not ring in gold about 5/6 years ago. My grandmother left me money and she loved clogau. So thought the ring was a lovely idea. Well the band snapped and sent away clogau to be repaired only to be told it’ll cost £85!
This was a dress ring and only worn on special occasions surely the ring should have a longer lifeline for £900?

28. helmikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello Sue, thank you for getting in touch with us regarding your recent repair. We're really sorry to hear that you were disappointed with the quote to repair your ring.
We can see from our system that your ring was purchased in 2015, which would make the ring 8 years old this year. All of our Clogau items come with a 2 year warranty as we do believe that any manufacturing faults would appear within this time scale. Our repair specialists have assessed the ring and the work required and confirmed that the issues have arisen from general wear and tear over the years. We are unable to see this ring being returned to us previously for any repair work to be carried out.
Unfortunately outside of our 2 year warranty, all repair work would be chargeable and we would like to assure you that this repair work, we have quoted £84.50 for, will be extensive to cover the damage to the ring. We can see that the work required is to de-set the stones on the ring, repair the broken ring shank and re-shape the ring before re-setting the stones, so there is quite a lot of specialist work required to get the ring back looking as good as new for you.
If you do not wish to go ahead with our quote, we can return the ring to you without any repair work carried out free of charge for you.
We look forward to hearing from you soon.
Kind regards,
Clogau

Saanut 1/5 tähteä

Customer service is non existent!

Customer service is non existent!
I received a faulty item. I emailed Clogau 3 times and received no response. I had to open a case with PayPal and then they finally responded, telling me I had to return the item at my own expense. There was also a list on conditions. It’s the last item I will buy from Clogau. The quality and service is no longer there.

5. maaliskuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello, thank you for leaving us a review, this is extremely unusual. Please could you provide us with some further details so we can look into this for you? We can see all of our emails have been responded to up to date so we would really like to investigate this as a matter of urgency.
Kind regards,
Clogau

Saanut 5/5 tähteä

Amazing customer service

Over the past few months I have separately sent some much loved, well worn, gold items off for repair and each time they have been done FOC despite a local jeweller quoting hundreds. I cannot fault your after sales or the lovely people in your Cardiff store and your customer sevices centre. Da iawn pawb.

1. helmikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you so much for taking the time to let us know that you are happy with our service. Your kind comments are much appreciated and we will certainly pass them on to the whole team. We also look forward to welcoming you in store again soon.
Diolch yn fawr iawn!

Saanut 2/5 tähteä

So very disappointed with Clogau

Ordered a pair of earrings from Clogau for a present. On the web site, they looked white and blue, Forget me Nots, no description of the stones mentioned, so I contacted the company for confirmation of what the stones were, I was informed they were white and blue Topaz, so I ordered the earrings
The earrings I received were tiny and not only was the middle stone, YELLOW, but they only vaguely resembled the picture on the web site.
Clogau did allow me to return them for a refund, but, at my own expense, a prepaid return label could be supplied, as a gesture of goodwill!
I have purchased jewellery from this company previously and been more than happy with the quality. After this latest experience, wont be doing so again, the quality does not warrant the cost.
NB, in response to Glogau - I received a pair of earings that had very little resemblance to those i ordered, not a slight difference. Buyers beware, this company can supply you with a piece of jewellery very different from what you ordered and maintain it was in the 'editing stage' that means you may end up very disappointed with the piece of jewellery you receive.

6. tammikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you for leaving us a review about your recent experience. We take all of our customer feedback on board to improve our processes and products where possible.

Please accept our sincere apologies for any disappointment caused with this. Although we have received excellent feedback on this Clogau item, we appreciate all feedback and we thank you for your comments.

Images go through several editing stages before being published and intend to give a visual description of any colours, stones and finer detailing. These may differ slightly, at times, to the product advertised following production.

We also use natural stones in all of our products, unless advertised otherwise, therefore the colour may vary due to the inconsistencies with coloured natural stones.

Unfortunately we do not offer a pre-paid returns service currently. However, when an item is faulty or sent in error we are able to reimburse any postage costs for returning the item to us.

If we can be of any further assistance with this please do email us at sales@clogau.co.uk or call us on 0345 606 88 77.

Saanut 2/5 tähteä

Originally exceptionally poor customer service, improving vastly following a compliant

An update to my original review.

Remarkably following my original review my order status changed to indicate my order had been dispatched and a Royal Mail tracking number was provided. The Royal Mail tracking system stated they'd been advised of the order but hadn't received it from the vendor yet. Royal Mail advised if the status didn't change in 48hrs to contact the vendor.

Having contacted Clogau customer service using the email address advised I received a very quick response, a positive change to my previous experience.

I was advised my order had been lost in transport and a refund could be issued or the order resent, however one of the items ordered wasn't in stock. The order was dealt with quickly by the customer service representative, again another vast improvement.

I contacted Royal Mail regarding the lost order. I was advised the order wasn't lost and while a tracking number had been taken out for the delivery the physical items had not been handed to them.

While my subsequent experience with customer services was a vast improvement and the representative I dealt with was very efficient, I would suggest anyone ordering from Clogau take any information provided on their order with a very large pinch of salt and directly contact the delivery firm identified if there are any delays as the information provided by Clogau may not be wholly correct.

Original review below;

Having been a long standing customer, both instore and online, I purchased items in the online sales after Christmas. Money was taken immediately but products still haven't been dispatched two weeks later despite all items being shown as in stock.

I've contacted customer service three times requesting an update on my order. Despite receiving automated emails confirming my query has been received and a response would be provided within 48hrs I've received no updates what so ever.

While I appreciate the Christmas break and Royal Mail issues may cause delays I would expect dome form of response within this time frame.

I would not recommend anyone purchases online at present as it seems apparent orders cannot be fulfilled and customer services are I'll equipped to deal with queries.

10. tammikuuta 2023
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hi Mike,

Thank you for taking the time to leave us a review.
Please could you provide your email address so we can look into this further for you?
We are currently working on our customer service queries from today so you should have received a response from one of customer service team already.
As there is no detail in this review i.e. order number we are unable to look into this further for you at present, however, if you could please provide some additional information at your earliest convenience either via responding to this Trust Pilot review or by emailing sales@clogau.co.uk we will be able to investigate this for you fully.

Kind regards,
Clogau

Saanut 5/5 tähteä

Thank you so much.

Went in to enquire about a necklace my husband bought me last year, he purchased the tree of life necklace with the glass heart, we noticed a crack but couldn’t understand how.
Anyway long story short, we went into your store in broughton to ask how we go about getting it fixed with no receipt we did not expect to get much help.
But the lovely lady (I’m sorry I did not get her name, young girl with long blond hair) took a look at the necklace, asked if we had a bank statement for proof which we did, after showing this and proving it was within 12 months she presented me with a brand new necklace!! No repair work, no hassle, no waiting weeks, I could have cried. Thank you so much!!

3. joulukuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you so much for your kind words and for taking the time to leave us a lovely review of your experience at our Broughton store.
We will certainly pass this feedback on to the entire team and would love to welcome you in store again soon.
Thank you again,
Clogau

Saanut 2/5 tähteä

Poor customer service and false advertising

I bought the ring we wanted, after my partner getting measured in store by a member of staff the ring came back and it was too big, they then resized it and it after measuring a second time it is still slightly too big. When shopping online there was a 15% discount promotion offer at the time, on checking out there was no area to apply this discount, I continued as I thought there must be a place later on in the checkout process. There was not, instead they gave a free gift which is made of leather which you had to select to compete the process, I contacted them and made them aware of this as both me and my partner are vegan and I found it ridiculous. They have made no efforts to rectify this issue. Very disappointed as we wanted to support a Welsh company and local ethically mined materials. Gutted.

1. lokakuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hello, thank you for reaching out to us regarding your recent experience. We're so sorry to hear about the disappointment caused by this. We're unable to see any correspondence directly to us, please could we ask that you email us directly at sales@Clogau.co.uk with some further information including your order number and we will take a look at rectifying this for you right away.
Kind regards,
Clogau

Saanut 2/5 tähteä

Not worth the money

Very disappointed with the new initial necklaces. My husband bought me the initial E costing £179 for my Birthday and although very pretty for the money very, very, very, delicate. The chain is extremely fine and the chain twists causing kinks and needing to untwist so the chain sits correctly. I have a number of Clogue items and this necklace is not worth the money!

14. syyskuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you for leaving us a review on your initial necklace. We're really sorry you were not happy with this, we do offer a 30 day 'no quibble' money back guarantee, if you want to return the item to us you can find out how to do this here - https://www.clogau.co.uk/returns.aspx

Saanut 1/5 tähteä

I normally purchase from the high…

I normally purchase from the high street store but on this occasion I purchased on the website. I understand that Royal Mail have been on strike and delivery or non delivery was out of Clogau’s hands but the customer service that I received was awful, actually even worse than awful.
I called on numerous occasions to receive any update on my order but unsuccessful attempts to get through!
Eventually I managed to speak to a Laura or Lauren, talk about rude!
If this person deals with customer service then she needs to look for a new job, the lack of compassion was zero and her tone was disgusting.
All I wanted was reassurance that I would eventually receive my order, unfortunately the attitude was it’s not my problem here’s a refund!
Hang your head in shame.

8. joulukuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Hi John, thank you for your feedback regarding your recent communication with us. We're really sorry there was a delay with your order. Please could you provide us with some further information such as date and time of the call and or the calling number so we can take a look into this further for you?
Kind regards,
Clogau

Saanut 1/5 tähteä

Instore customer service

I looked on line about a certain ring and size , it showed they had them in stock in the Chester store so off I went to purchase it , when I got there there was no one seving in the ship but a guy did eventually come out from the back , I asked about the ring and he went in the back to look , he came back empty handed and said that they had none left . I then asked him did Broughton store have any as this was close to home . He said that he didn't know , I then asked if he could ring Broughton to see if they had the ring in stock to which I was told that he couldn't do this and I would have to call them or go down there myself . Awful experience for what was a quite expensive piece of jewellery, could of been handled a lot better . That said on the flip side the girl in the Broughton store was absolutely fantastic and couldn't of been more helpful . I will never go in the Chester branch again after that experience .

17. joulukuuta 2022
Oma-aloitteinen arvostelu
Clogau-logo

Vastaus yritykseltä Clogau

Thank you for leaving us a review on your in store experience in both our Chester and Broughton stores. We are really sorry that this was the customer service that was received in store as we want all of our customers to receive an amazing experience in store, whether this is by purchasing or browsing our products.
We're really glad that we redeemed ourselves in the Broughton store, however, this still does not make up for your initial experience. Please rest assured that this will be addressed internally with the whole store team to ensure that this does not happen again.

Saanut 5/5 tähteä

The staff at Clodau (Welsh Gold…

The staff at Clodau (Welsh Gold Jewellery) have been exceptionally kind, both at Head Office and in the Rhuthin shop. The Rhuthun ladies in particular could not have been more kind, caring and helpful and I'm so Grateful 💖💖💖💖💖💖💖

7. joulukuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Clogau

Thank you so much for leaving us a lovely review! We're so glad you received a great service in store and with Head Office. We'll make sure to pass this feedback on to the whole team. If we can be of further assistance, please let us know.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin