Clinique Arvostelua 

This is the absolute worst shopping and customer service experience I have ever had in my life.

Placed an order for $228 on November 24. On November 30, one item shipped out. On December 1, I received a tracking # for the remaining items.

Since then: two of the items are out of stock, I have still only received one item and it is now DECEMBER 20. I have, over the last two or three weeks, chatted with four different agents online and all of these conversations have been over one hour. I still only have one item, and two of the online chats this evening —one with Arden and one with John Michael dropped on me! I am DONE. I will 100% never order online with Clinique again! Ever.

I was refunded $52 yesterday, but I only received an email notification of a refund. There is not information with the notice as to what item they are refunding for. In addition, it is not reflected in my orders online. I still have the same tracking # from December 1 which says “Awaiting pick up from carrier.” All agents I have chatted with have said they would send the items out again, “at no additional charge.” How sweet of them. They haven’t done it!

The wait time in chatting is unbelievable. The site isn’t updated with accurate order information. And almost a month later I still have one item and no other resolution.

I ordered three almost lipsticks for stocking stuffers for Christmas and was excited that they were delivered in time only to open the package and find that only one of the three items were sent. When I called to have the order re shipped I was informed that the item was now out of stock so I am now unable to give them as gifts. I will not be ordering from Clinique again.

If anybody would like to order some product directly on websites, my advice is do not.
You only receive 1 email confirmation that your order is placement, then no update anything.
About return status, they process really slow, I sent package to the same merchandise with same time and they received and took a look at my package yesterday - WHAT A SLOW SERVICE. It takes forever for CS to support your need, unstable chatting and slowly support.
When I chat with Customer Service, they asked a lot of information which has been asked 5 times which they can pull up im the account.
If yall wanna order sth with no updates directly from sellers/merchant, this is the one.
I would not order anything directly on this website. Ulta or Sephora or verified third parties would support you more.

They have been having scam advertisements recently. On their offer page they have multiple offers and 1 of them says spend certain amount and receive certain amount of gift items at check out for ANY order. I placed an order of only regular items with nothing extra added. Then I canceled and placed another order this time with and offer, still nothing added. When I contacted chat service, they claimed that offer was closed. I checked at the same time I was chatting, it was still on. First of all I have been shopping from Clinique for a long time and am familiar with their offers, if something is close you do not see it anymore in the website. Or you see a disclaimer. Again on this offer it said for any order. Then they went on to say it was because there was another offer in my order. Why didn’t it add in the first order then? No explanation. Just repeating that offer is not valid anymore. Then why are you advertising it? You should be able to provide the items you promise and advertise. Apparently they started theses scam adds in their own website with no solution to the customer. If you are advertising something you should be able to provide it. And it is not that they don’t have the items, they have it and still don’t add something they advertised. Very disappointed with the customer service and the scam advertisements,

Placed an order 18 days ago and just been delivered, to the wrong address.
It should have been delivered to a Collection Point but was delivered to my home??
I did call an advisor who, to be fair, was very helpful and really tried to solve but did let slip that, put simply, my missing parcel issues were common.
The whole process and tracking was simply chaotic and I can see from other posts that this seems to the standard.
What’s particularly disappointing is, from looking at previous posts, Clinique can’t even be bothered to respond to these queries and just adds a ‘copy and paste’ message.
I suspect Lidl takes its customer service more seriously!

I’m in the UK and at the “genius” loyalty level. I’m supposed to get free next day shipping with (and I quote) “any order”. Placed one this morning and the site wanted to charge me £6.50. Raised on Chat and they said if I paid they’d refund it but just get it right in the first place Clinique…

This is on top of the supposed birthday gift offer, got sent a card in the post but every Clinique concession I visited was out of stock. Thanks.

Bestelling geplaatst. Nooit een bevestigingsmail gekregen. Nooit een pakketje gekregen. Nooit meer gereageerd op mijn berichten. Clinique is niet te bereiken. Ik voel mij opgelicht. Zo ga je niet met je klanten om.

Clinique black
Friday is a fake holiday marketing. After the Black Friday, the website shows more discount.

Horrible customer service. I placed an order 10 days ago and it is still preparing to ship. It is no use contacting customer service via phone or chat. They barely respond and when they do, I receive the same information that is on the website, "in the warehouse". Will not be ordering from Clinique.com again and I've been a customer for 20 years.

HEY CLINIQUE! I WANT MY MONEY BACK ONCE I NEVER GOT PRODUCT PURCHASED ONLINE!!!!! 9 days ago I bought a product online on the Dutch Clinique site. Till now my product did not arrive. After getting an email from UPS that product would arrive last Friday, when on Friday nothing arrived I went to track and trace and read the news that a new delivery dat as being planned. With no explanation at aal in WHY. I was at the delivery address in Friday! After calling twice the absurdly inefficient costume care service number in Amsterdam, (I got from klantenservice the same answers as UPS ' : a new date is being planned'), I received and email from Clinique attesting I should go check ALL UPS delivery points in Amsterdam. This is really an outraged absurd klantonvriendelijk answer. So I decided I want to CANCEL the buy, once I PAYED BUT NEVER GOT THE PRODUCT!!! BUT KLANTENSERVICE SAID IS NOT POSSIBLE!!!! Insane, she said I should change the address of delivery and see if it works??? Is this a JOKE? Why should I?? THIS IS STEALING OR WHAT? I WANT MY MONEY BACK FORV THE PRODUCT I PAYED AND NEVER GOT IT!!!

Our order got returned to the store because they chose a grossly incompetent delivery service while knowing this service thrash. They made no attempt to fix the problems they created and basically laughed in our faces. They deserve nothing more than be shut down for malpractice.

Edit: Even after their 'contact' on this review they continue to laugh in the face of their customer.

Clinique let me down big time. Spent $120 expecting a free 72h cream, but it disappeared at checkout. Customer service couldn't fix it, and canceling the order was a no-go.

Got conflicting info – first, they said it was canceled, then it shipped two days later. Their excuse? "Fast shipping" that took over five days to dispatch. Yeah, figure that one out.

They promised free returns, but now they want me to pay for shipping. Not cool, especially since I tried to cancel over the promo mess-

I feel very tired!! That the customer service didnt help me

I asked the Clinique chat agent for a free return label and she said she would send it to me within 1-2 business days. But in over a week she didn't send it. After I posted on Trustpilot, I received an email from Online Service Specialty saying they do not offer free return labels. What does this mean? Does this mean that their chat agent deceived consumers?

I’ve stopped purchasing Clinique products. Every time I purchase something I absolutely love they discontinue the product. I am now up to 4 discontinued products.
First was years ago shy brown eyeliner. If I had of known I would have purchased 50 of them. Then a lip gloss, foundation and now another lip gloss. It is so frustrating to then try and match what looks good on you. $$$ spent to try and find replacements.

I bought a product and returned it to Clinique. A couple days later, I received an email saying it was received and the return would take time 1-2 days to process at which time, I would get anther email updating the closure and when to expect the money back to my account. A couple days later, the product was sent back to me. It's been 5 days and I have had no other email. Tried online chat to resolve the issue and they could not or would not answer my question as to what happened. Just said they would send a label for me to return it again. Called customer care line and the person in the call center could not understand my issue and answer my question either. I will never buy online again and worry about dealing with crap like this. Poor customer care.

1- The site zeroed out my loyalty points. I spent hundreds of dollars there for them to disallow a small token gift.

2- The models & uploaded photos on the Clinique site are the absolute worst. They have truly cheapened the standing of their brand. Looks dirty and rock-bottom cheap online. Cheap, as in makeup on display at a traveling fair. Not sure if that is Clinique trying to be edgy, but it’s a big fail.

3- The online promos say “sitewide” with no exclusions, but that isn’t what I am seeing. I went there, tried to buy an item - no promo applied. Chatted with a rep online & they said, yes it should be on sale. But the sale price never applied. I threw up my hands & went elsewhere. Another roadblock to sales.

4- The site itself lags. The search doesn’t work well. Very hard to shop online at Clinique. And I have refused to shop at Clinique mall kiosk for over a decade - even worse customer service.

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Spent 20+ minutes with live chat agent without any result. The agent seems to chat with other customers. I kept waiting without response. Finally, I gave up buying and left the chat.
The agent who chats with me is very unprofessional, he can't answer my simple question. I'm a first-time purchaser but will not continue with such customer service. Very disappointed.

BEWARE - they say the give you 30 minutes to cancel, but I don't think it's true. Then when the order has not even shipped yet, they make it impossible to cancel or even make a modest price adjustment. I used to like Clinique, but remembering this experience will now make me growl every time I see the product or pass their counters. They just lost a life long customer.

Attempted to cancel the order within the first 30 minutes which an according to their confirmation email is an option.After 4 attempts contacting customer service and over 2 hours trying to resolve the issue, the order has not been cancelled more than 48 hours later. I attempt to send email and get an auto response. Absolutely deplorable customer service. Shame on you Clinique. You used to be a brand that could be trusted, not anymore. If I could give a zero rating, I would.