Clinique Arvostelua 

What has happened to the eyebrow pencils? I have been buying the slimline propelling pencil for decades! The last 2 lasted 2 weeks! I called customer service but as I didn't still have receipts wouldn't help. Won't buy again!

I had one of the most frustrating customer service experiences I’ve ever had in Canada with Clinique Canada.

I ordered a moisturizer, lipstick and lip liner. I also received—and was charged for—a separate package containing another moisturizer and a sunscreen that I had considered buying but removed from my cart before placing my order. I did not intend to purchase that additional order, and I believe something went wrong with the online ordering system.

After spending approximately an hour on the phone with customer service, the only solution offered was to return the unwanted products at my own expense. This means spending more of my time going to the post office and paying to return products I never intended to order.

I explained the situation, but the response felt dismissive and unhelpful. Being repeatedly told “I can’t do anything” after an hour on the phone is incredibly frustrating. Offering a return while making the customer pay for it does not adequately resolve this situation.

As a loyal customer, I expected Clinique to take my concern seriously, investigate what happened and provide a prepaid return label. Instead, I was left feeling that my time, money and loyalty did not matter.

This experience has seriously damaged my confidence in Clinique Canada. I would be very hesitant to order from their website again.

servizio clienti inesistente, pacco in viaggio da un mese e non sanno come risolvere il problema. pessimi.

Je suis rassurée de lire les autres avis ce n’est pas moi . Un gros problème impossible d’avoir des réponses un contact , j’ai commandé deux crayons et deux défectueux un est inutilisable vu le prix c
C’est très décevant

I ordered a lip liner, I have never received it. I tried to call multiple times, after all the information was given they would end up never picking up. I tried the chat bot as well which never answered. An absolute scam.

I have purchased two eyeliners. Both were damaged in a way that wasn’t noticeable until being used. When I asked customer service about it they said since it was past 30 days they could not replace it or refund my money. Both times I bought them ahead of when I would need them.

I am a loyal Clinique customer, and had an issue with the Quickliner unit separating and breaking, such that it is inoperable. Clinique refused to replace it because it had been more than 30 days from the purchase date. Very disappointing, because the Clinique products are not inexpensive. I expected more from Clinique.

⭐ 1/5

Extremely disappointed with Clinique after being a long-term customer.

I received a promotional email around 5:00 a.m. for their 25% off promotion, and when I went onto the website around 9:30 a.m., the promotional prices were still showing. I had two products ready to purchase when, within minutes, the prices suddenly changed. The Clarifying Lotion went from approximately $36 to $53, and the eyeshadow I was purchasing also increased.

I contacted customer service immediately and spent over 20 minutes being transferred between representatives, only to eventually be told that the promotion had supposedly ended at 3:00 a.m. If it ended at 3:00 a.m., why was I sent a promotional email around 5:00 a.m., and why was the website still displaying the promotional prices around 9:30 a.m.?

Instead of simply honouring the price that was displayed while I was shopping, I was asked to provide a screenshot. Eventually, they offered to have me pay the higher price upfront and then request a 25% refund afterward. I don't think a customer should have to pay more, wait for a refund, and potentially contact customer service again because of an issue with the company's own website or promotion.

The entire experience was unnecessarily frustrating and time-consuming. What bothered me most wasn't simply the price changing, it was how poorly the situation was handled when I contacted them immediately to resolve it.

For a company I've purchased from for years, this was an incredibly disappointing customer service experience.

the customer service is the absolute worst. they literally lie. and then clinique has the nerve to send open products, partially used.

I had a Clinique Clarifying Facial appointment at John Lewis today, and unfortunately the experience was very disappointing. From the moment I arrived, the staff seemed annoyed that I had actually turned up, as if they wished I had cancelled. The lady who attended me was rude, unprofessional and rushed throughout the appointment. When taking my face photo, she pushed my head into position in a way that I found completely unacceptable. During the facial, she handled the chair quite harshly and continued acting impatient and rushed. The whole experience felt like she just wanted me to leave as quickly as possible. I won’t be purchasing from Clinique after this experience, especially when there are so many other good brands offering excellent customer service.

NEVER order directly from Clinique.com. Instead, order through Amazon or Nordstrom or any of the other retailers that have mastered customer service and prompt tracking and delivery. What a total nightmare it is trying to chat with customer service agents who are unable to resolve anything. Further, I hate the runaround you get when items haven't been shipped, tracking numbers are simply the printing of a label by the warehouse, and delays are the norm. Never again!

J'adore les produits CLINIQUE MAIS leur site clients est HORRIBLE !
Cela fait des mois que j'attends de me faire rembourser un colis qui a été retourné chez eux !
IMPOSSIBLE de les joindre en dehors du Chat !
Le téléphone ça raccroche à chaque essai et je ne trouve nulle part leur adresse mail !
UNE HONTE ! JAMAIS plus je ne commanderai sur leur site !

I have been a loyal customer for over 40 years.

I recently had to make four phone calls in total to Customer Service.

First, I received an email saying they had a Jumbo sale, 25% off their bigger sizes. I ordered two items.

Then I got a message acknowledging I had cancelled my order. I hadn't.

It took three calls to find out they had run out of one of the items and this was them letting me know, just saying I had cancelled the order, rather than explaining that they had run out of a product.

Then I decide to order a couple of other items. The email said the sale ended August 28. I tried to put in an order August 26 and the items in my cart showed full price.

On the top of the page in my online account it said the items below are 25% off.

When I called Customer Service they argued that the sale ended August 25. They asked for a screenshot of the page on the website, in my account, where it said 25% off. I also forwarded the email I received from Clinique advertising the sale ending August 28.

Finally they said that I could buy the products for full price and call back in for a refund of 25%.

Would you trust them to do that?
They are coming across as very disorganized and untrustworthy.

I'm very very disappointed. Treating me like I was making it up and their information so scattered that they can't even verify it on their end.

Disappointing formula and return experience

I was really disappointed with this nail polish. The formula was extremely thick and clumpy, even when I applied very thin coats. It didn't self-level properly and made it difficult to get a smooth, even application.

I contacted Clinique about returning it because of the product quality issue. Since I don't have a Clinique store near me, I was told I could mail it back, but I would have to pay the return shipping upfront. I don't think customers should have to cover return shipping for a product that isn't applying properly.

The colour itself is beautiful, but unfortunately the formula made the product unusable for me.

I placed an order yesterday because I had gotten an email about a free birthday gift if I placed a $45 order. I placed the order and the site added an eye cream at no cost as my free gift. I see that they've shipped the rest of my order, but no gift. I got an email that it's out of stock. I'm feeling really swindled here. They say they'll send a gift if I place an order, then they say too bad the gift is out of stock, but it's too late, I've already spent the money. Seems like they should have put a different gift in the box. The email just says I won't be charged, but as it was a gift, I wasn't going to be charged anyway. Now I've just spent money I wouldn't have spent otherwise for nothing.

I tried the customer service chat; the guy on the chat offered to send me an $8 soap instead, but the gift I was supposed to get sells for $39 on the site. Seems like a complete scam. Bait me with a good gift, get my money, then offer me something much less valuable instead? Seems like the replacement gift should be comparable in value.

I tried emailing but the email box is "full" and not receiving messages. I tried the phone number, but they're closed during the time I'm not at work. The website says if you have issues you can use the "email submission form", but there (unsurprisingly) is no such form on the site. This used to be a good company back in the day. Sad to see how far it's fallen.

If I could give this site zero stars or minus stars, I would. I have not received my order after 3 weeks and several phone calls. They continually are blaming UPS. In all my years of online ordering, I literally have NEVER had a problem with UPS. This was my first online order through Clinique.com- never again! It now makes me wonder about the products. I have always purchased items through Macy's. The first call, they promised to get expedited shipping ...it's been another entire week with NO products. It started on July 22, 2026 and it is now August 10th with little hope. The customer service over promise and way underdelivers! They outright lied.

This review is really hard to write, since I have been a Clinique devotee for over 40 years. Mom treated me to a new skincare routine when I graduated from college in 1986, now I've got my kids own hooked on Clinique products. The two stars are because I think Clinique has kept me looking pretty good all these decades.
My problem is with the Smart Rewards program and the truly awful customer "service" I've gotten in the past couple of years. The Clinique website claims that they'll award points for products purchased through participating retailers, but unless I've purchased through their own website, Clinique finds reasons not to award points. If I do get a response from them for my receipt upload or email, I'm told that it wasn't from a participating retailer, that the receipt is incomplete, that it's not legible, that the purchase was not a qualifying purchase, etc. etc. When I send an email trying to clarify my purchase details, there's no response. For the record, I have only ever bought Clinique from participating retailers. Each time this happens, I've had to contact customer service to get the points credited. Eventually an associate has adjusted my balance, but it shouldn't take this kind of effort on the part of the customer.
The latest couple of episodes have been, I think, the final nails in the coffin of my Clinique fandom. For my last Bloomingdales online purchase in May, Clinique didn't respond to my uploads and emails for a couple of weeks. I wrote several emails, no response. Then I went to the website to chat with an associate. There were several times where this person(?) went silent for 15 minutes - the chat extended over an hour. The associate (perhaps a bot?) could not seem to grasp that I had ordered from Bloomingdales, not Clinique, and they "couldn't find" my purchase on their records. I was finally assured that my "case" had been escalated, that I'd hear back. After another week and half, still no response. I re-sent the receipt, finally got a flood of emails from Clinique stating that it was invalid for different reasons. I sent another email in an attempt to clarify. Still no response. I had another online chat much like the first and after more than an hour got a case number and the assurance that I would definitely hear back. Guess what? Nope. So after a few more days I phoned, actually spoke with one person and then another who FINALLY credited my account. I hung up feeling a little better about Clinique. Later that day I received an email from the associate, who had this to say:
"I understand that you would like to receive an accommodation to your Loyalty account. I have noted that there have been numerous claims of a similar nature under this account, and we are very concerned that we have issued multiple accommodations. I will process your request in this instance and will make note in the system of the accommodation and our discussion today. Additionally, I will be sending you a follow-up email shortly so you will have an email record of this conversation. While we were happy to be able to honor the prior requests and claims in good faith, I appreciate your understanding that we will be unable to accept any future claims for orders you may place at Clinique Online."
Wow. They're accusing ME of being dishonest? That sure burst any happy bubble I might have had left. If a company says they'll give points for purchases at other retailers, then they should honor that promise and stop wasting our time. I never got that emailed record of the conversation either, by the way.
It's very sad, but Clinique has now lost five customers, because I was supplying my kids' Clinique habits too. If anyone can recommend a good alternative company, one that actually listens to its customers, I'd really appreciate knowing about it. Thanks!

Se potessi dare zero stelle, le darei. Ho acquistato un quickliner for eyes intense, pagandolo 35 euro che non lascia nessun segno, NESSUNO. L'ho acquistato mentre ero in vacanza chiuso nella confezione nuova dopo aver provato il tester che invece funzionava. Ho contattato il servizio clienti della Clinique e mi hanno suggerito di tornare in negozio che si trova a 200 km da me. Ovviamente non è sostenibile. Pessimo prodotto e pessima assistenza clienti. Mai più

Op 20/6 heb ik een bestelling gedaan van meer dan 85 euro, vooruitbetaald via iDEAL.
Vanaf het moment van verzenden op 24/06 was duidelijk dat er iets mis was gegaan: het verzendlabel was (door Clinique)niet goed aangemaakt met een ongeldige track and trace code. Mijn pakket is daardoor vermoedelijk nooit verzonden, al bleven de klantendienstmedewerkers in eerste instantie steeds beweren dat het (inmiddels 2 weken) nog onderweg was. Volgens de technische afdeling van UPS kan een pakket zonder geldige code het proces niet in en is het niet traceerbaar, zonder een juiste code kunnen zij er niets mee. Een track en trace code bevat meer cijfers (en ook enkele letters) dan de onbruikbare code die om onduidelijke redenen aan mijn pakket is toegekend. Klikken op de code geeft vanaf het begin alleen maar foutmeldingen. Van UPS heb ik (itt eerdere bestellingen) over deze bestelling ook nooit mails ontvangen.

Zo’n 7 keer gechat met steeds een andere klantenservicemedewerker, die het zouden doorzetten naar het ‘juiste team’ en dan zou ik snel iets horen. Inmiddels bijna 3 weken verder en geen reactie en bij opnieuw contact onzinnige antwoorden en adviezen of zoals vandaag ook na een uur wachten helemaal geen reactie.
Ben jaren trouwe klant geweest, maar dit is ver onder de maat!
De klantenservice is een aanfluiting.
Klachtenprocedure is onvindbaar, of moet via diezelfde klantenservice waar je het eerste half uur sowieso tot niemand doordringt. En vandaag uiteindelijk pas na ruim een uur.
Clinique blijkt niet aangesloten bij een branche-organisatie of bij een webkeurmerk.

Mijn eis is heel eenvoudig dat mijn pakket opnieuw wordt verzonden zoals overeengekomen en waarvoor door mij is betaald, de fout ligt overduidelijk bij CLinique zelf en zij zijn volgens het consumentenrecht Verplicht hun fout zo snel mogelijk recht te zetten .

Update 10/7: 3 weken na mijn analyse wat er mis was gegaan, erkent Clinique de fout.
Ondanks mijn voortdurende vraag de artikelen alsnog te leveren, is besloten mijn geld terug te storten - na 5 dagen nog niet ontvangen. Vanaf het begin heb ik in ELK CONTACT aangegeven dat ik de artikelen geleverd wil krijgen zoals overeengekomen. En opnieuw blijft het oorverdovend stil van de kant van Clinique 😡😡😡

Update 23/07: na 14 dagen nog geen geld terug ontvangen. Opnieuw gemaild hierover en nu een mail van Estee Lauder, no-reply, dat het verzoek (nu pas) is doorgezet en dat ik binnen 5-8 werkdagen het geld (dat me 14 dagen daarvoor ook al was toegezegd) terug zal ontvangen.
Ook dit is dus weer niet goed opgepakt.
Het woord service kan wel uit klantenservice gehaald.
Op de vraag naar hun klachtenprocedure blijft het weer oorverdovend stil
Het betreffende produkt is inmiddels uitverkocht op de site en niet leverbaar....

Misleidende reclame, het niet leveren van het lokkertje, cadeau, met allerlei smoesjes. Het niet toepassen van de korting. En de klantenservice: standaard zinnen die ooit ingevoerd zijn door een mens maar er komt mens meer aan te pas.
Het merk is wel goed, geen bestelling meer via de site.