City Plumbing UK Arvostelua 

Big thank-you to Kieran in the Bathroom showroom at Portsmouth who went the extra mile to locate a very special bath and tap set and at a great price we'll done . Dave Early from Building and Engineering services LTD

Borderline fraudulent took £2,000 for a boiler and said had not had the order. I still haven’t got the money back 5 days later. Lost work so beware their customer services are rude and incompetent. Looks like I will have to recover money through courts could bankrupt me. Useless and unprofessional all round

Staff in there are brilliant very quick service and brilliant quality PVC wall cladding. Good reasonable prices aswell.

A bunch of scamming time wasters. I bought a solar kit, then immediately saw they had reduced the price of the range by more than £100. I asked for a refund of the difference but they refused, delivered the product and told me I would need to return it to a local branch.

I will never buy from here again.

City Plumbing in Redditch is a friendly helpful suppliers to deal with and most of the time have the goods i require in stock.

Exceptional service and customer care from City Plumbing Wolverhampton

I can’t praise the team at City Plumbing Wolverhampton enough. I was looking for a radiator that was an unusual size, and unfortunately it wasn’t something they had in stock. However, rather than simply telling me they couldn’t help, the team went above and beyond to find a suitable radiator for me.

In particular, Reese was absolutely fantastic. He went out of his way to source the radiator I needed and arrange for it to be delivered. He kept me informed throughout and genuinely seemed determined to find a solution, despite the unusual requirements. That level of commitment and personal service really stood out.

The rest of the staff were also extremely helpful, friendly and accommodating. Everyone I dealt with was professional, approachable and clearly focused on making sure I was looked after.

It’s refreshing to experience this level of customer service. City Plumbing Wolverhampton didn’t just provide a product — they took the time to understand what I needed and did everything they could to help me get it.

A huge thank you to Reese and the whole team. Excellent customer service, great communication and a real customer-focused approach. Highly recommended!
B. Fallon

Carmarthen branch - up until point of sale, the service was very good and we would have been very happy to recommend. Sadly that is not now the case.
Delivery of items was very poor.
Numerous phone calls to chase missing items, only to be told they were in the warehouse or at a different store. Phone calls were not returned when promised.
After sales service is a big thumbs down from us.

As a rank amateur at plumbing, I was very pleased that Matt in the Dorchester branch took the trouble to find out exactly what part was needed, and then managed to obtain it for me. Good service indeed.

Excellent returns policy and robust service

Good quality product, arrived on time

I worked for this company for 5 years and gave my all but at the end of the day you are only a number to them.i was made redundant with 30 days notice i believe because i needed time off to look after a disabled family member.the holiday was agreed through the company online system so I booked and paid for it.a few weeks later I was told I couldn’t have it but after a meeting with a boss i took it but they wasn’t obviously happy about it.this company obviously doesn’t care about disabled people and I believe that was why I was made redundant.beware people

Absolutely fantastic customer service from Tony at Colchester Avenue, excellent advice with recommendations, nothing was too much trouble, I am highly satisfied with the service received and the quality of the products received, thank you so much ! Would highly recommend :-)

I’ve absolutely no reason not to give City Plumbing in Newton Abbot anything else but 5*. This was the most efficient selection of components for a whole new bathroom I’ve ever experienced. In one hour see selected everything from floor, wall tiles, sanitary ware, vanity unit and shower fittings, but at no point did we feel rushed. Victoria Locke was focused, asked the right questions and helped us identify exactly what we needed for our space. We are delighted either the result - and the cost. To be highly recommended.

I purchased a IFLO RHEA toilet pan and seperate cistern from city plumbing 18 August 2026. The page description had a picture of the product, which included the toilet seat. The bullet point description of the product included that it had a soft close seat. I expected that because the page advertising the product had the seat pictured on the pan, and described as having the seat, that the seat was included. I bought in good faith, but the product did not include the seat. When I complained to City Plumbing I was fobbed off with a disingenuous rebuttal. This has cost me money and time. I think that City Plumbing is trading dishonestly.

Ordered online for next day pick up from Chester. Never received text to say it arrived in store, so did not pick up. Money has not been returned and email complaint ignored. Need to go down the chargeback route with Paypal.

Ordered a Worcester boiler pack on 27/08/2026 and as of 02/09/2026 still no update. Advert said next day delivery available.Tried the email link twice and get reply that they are busy. Rang and cancelled over the phone 01/09/2026 and was told I would get email confirmation. Still waiting for email and order still showing pending on account. Avoid ordering online.

Very helpful in finding product and explaining fitting. Flush button for toilet. Ryde branch on 1st Sept 2026, 4.30 pm. Sales person tag wdhnr. Many thanks!

Made the purchase at city plumbing barking at the bathroom showroom had a really helpful manager Jai made everything so easy, even when I changed things later down the process. Very reasonably priced, on parr with Wicks but better quality.

Opened a trade account and also received email saying 15% off next trade purchase. Tried to make purchase of Mira digital controller for over £600 and trade price no different to non trade customers. Also 15% discount code dissent work either. Spoke to local branch in Durham who said need to ring head office. Head office says nothing to do with them need to speak to local branch. Total waste of my time and effort so will be closing the account and taking business elsewhere

While internet shops said the item would be available in 2 -3 days, City Plumbing had it on the shelf, ready to buy, in under an hour.

A quick nip across town and - job done.

Friendly and professional.