City Accommodations RE Limited Arvostelua 

I had a good and quick experience and Houcine was so helpful and made clear that I got the room which I wanted.

David helped me find the perfect room in brixton which is very close to my work place within my budget and has been really helpful throughout the process 😍

Nice experience! Houcine is thoughtful and patient. Very pleasant experience with City Accommodation.

Note: CityAccomodations encourages the new tenants to finish TrustPilot reviews while paying a deposit capitalising on the occupants need to move in.

Ironically all the reviews only mention an agent and onboarding but don't deal with the long-term reality of using their services. They are 'statpadding' good reviews - all positives refer to househunting etc.

The following were the main takeaways to not utilise this agency again:

*cleaner didn't turn up for 3 months whilst being part of the rental agreement
* Broke fixtures in the room and repetitive emails only for them to get them fixed after 2 months which is not worth the discomfort and issue.
* Rat infestation with the house being freshly refurbished
* Absolutely dismal Wifi with the agents confirmation of "Good and working" to actually be in the range of 1.5 to 3 MBPS
* Access to the flat from external parties without notice along with current changes made to the flat for the upcoming tenants to grab even more money.
* A typical leaving agreement with a certain notice is bound to have a certain threshold date which has been specified of 45 days but on top of that they will ask for a termination fee and additionally a finders fee or the rent again as they have deemed us the "licensee" not a "tenant"
*Interestingly enough they ask for a Trustpilot review as soon as they on board you onto one of the rooms which is extremely funny with the sad state of things in how they transpire moving forward in the room.
*Early stage of the contract random people were fighting for a room as they triple booked a room and were not ready to even refund one of the persons.

NOT WORTH THE HASSLE, ROOMS BELOW PAR, SECURITY CONCERNS AND EXTREMELY POOR MANAGEMENT.

He is very kind for me. When I sign a home contract. He helped me all of them. Also! When I text about home contract at night suddenly, he replied and it was helpful. Thanks.

Note: CityAccomodations encourage TrustPilot reviews before you pay deposit - implying it helps expedite the process of securing a property.

This is why ALL POSITIVE REVIEWS refer to an agent (i.e. 'David', 'Francesco') and don't deal with the long-term reality of using their services. They are 'statpadding' good reviews - all positives refer to househunting etc.

Renting a flat with CityAccomodations Ltd included the following experiences:

- no hot water in flat for weeks on end
- boiler leaked
- cleaner (biweekly, agreed in contract) didn't turn up for 3 months
- broken fixtures upon moving in (front door had faulty lock, fridge broken).
- rats in flat (and we were first people to rent this property)
- wifi not provided. When it was provided, the speed was around 3mbps - clearly not a functional speed.
- they visited to flat often without warning. One tenant asked to leave the flat, yet they advertised all of the rooms (even for those who wanted to stay in the flat) - many would agree that this is dishonest behaviour.

Contracts are written so you are a 'licensee', not tenant - this offers them flexibility for providing such poor service. Read over any contracts carefully (often putting them through AI can help summarise them and compare them to traditional agreements).

Being a 'licensee' offers you significantly less rights that a typical tenant.

Avoid, avoid, avoid. It's really not worth saving a couple hundred a month in rent for such misery.

It is an dismissive, disorganised, and ultimately exploitative operation. Don't do it.

Alamin was a big help in finding a place. Quick responses to questions and generally helpful answers. Despite being a virtual tour, nothing seemed omitted and my experience moving in was exactly what I expected.

Houcine was very professional and courteous. Despite his busy schedule he always found time to accommodate additional questions and give practical and helpful suggestions. Excellent agent!

Houcine was great to deal with. Very contactable and accomodating. Would highly recommend.

Great experience with David throughout the viewing process. David showed me several rooms and was always availabke and able to answer my questions.

My agent Alamin and David were very helpful. I always received prompt responses to my inquiries. The booking process was smooth and I am happy with my accommodation.

Thank you again to Alamin for helping me secure my accommodation.

I had a really good house searching experience with this company. It was my first time to searching an accommodation since I came here a month ago, so i felt anxious about finding accommodation. But Alamin and David managed the process amazingly well and showed me many options. By thoroughly viewing many properties, I was able to determine my true requirement for accommodation and find the best one for me. It was a great experience and next time I will definitely use this company again.

David Olmos has been helpful in the bookig process. I look forward to moving in.

Absolutely awful experience. The living conditions were terrible — nothing like what was promised. When you finally think you've escaped, the real nightmare starts: they hold your deposit hostage for over 6 months, trying to scam you with inflated, made-up charges for bills. Communication is nothing but passive-aggressive and borderline threatening.

Don’t be fooled by the fake 5-star reviews — they pressure you into writing those before you’ve even moved in to cover up how cowboy this operation really is. Avoid at all costs.

I found a great room on SpareRoom with the help of Houcine, who was professional, easy to contact, and communicated clearly throughout. He made the whole process smooth and stress-free. Highly recommend!

City Accommodations RE Limited were brilliant. When I enquired about a room they were advertising I had the pleasure of dealing with the wonderful Houcine who answered every question and query I had about the accommodation in question, the area, the facilities, you name it. He ensured I was informed before making a final decision.
When I came to view the accommodation, Houcine was even more attentive and super friendly. Since moving into my room Houcine has continued to check in to make sure I am still satisfied with the accommodation.
Finally, a special shout out to Rio who dealt with the boring details of the licence agreements. Thank you for your help in securing me this place.

All in all, thank you City Accommodations RE Limited for making my move to London so simple and stress free.
I totally recommend this lettings agency to anyone seeking somewhere to live in London.

Houcine was very helpful

It already (6) months since City Accommodation RE brazenly stole my security deposit. They said “I didn’t open the door for a contractor/repairman” which is a false accusation. I sent an email to them (6) months ago for clarification but they have refused to respond to my emails because stealing my money is indefensible. I am still awaiting a response from them.

They made adjustments to the dates and arranged room dates in a way which was very convenient for me while I was trying to find a suitable place in a short time.

I had the pleasure of working with David Olmos whilst finding my new place, he made the whole process as easy as possible!

This was my first time renting by myself and I was really confused with everything, but he explained everything very simply and guided me through each step.

He truly went above and beyond, checking in to see if i needed anything, but was also very personable with his approach.

When I went to view the property, the other residents raved about David too! He’s a great asset to the business, nothing is too much trouble with him ☺️