Chesterfieldroyal Arvostelua 12

Pain Clinic (Chesterfield)

I accompanied my husband today to the pain clinic (16/04/2026). I really didn’t know what to expect, but oh my goodness what a positive experience - I felt compelled to write this review!

The Dr and nurses ‘listened’ and were extremely thorough in going through my husband’s complex medical history. Importantly, we didn’t feel rushed and we now have hope with what has been proposed.

Admin staff friendly too!

They don't even deserve 1 star but I couldn'tdo it as zero! Awful service. They look at you and talk to you like you are nothing. They don't speak to you with respect or any means of care. Regardless of your situation, if you've touched a bit of alcohol they automatically treat you like rubbish. My mum went in with suspected broken/fractured rib, she was in agony, I asked if she could lie somewhere, they asked if she'd had a drink and because I said yes they spoke down to me, told me no and said she would have to deal with it. They gave her an xray which was in the wrong place, took over 2 hours to give us the results then when I saw it it was not even in the right place and wasn't clear, it didn't even show her ribs. We got sent home and told it would sort itself out. Since then she's been struggling to get out of bed and in a lot of pain, she went back to Calow today after visiting our urgent treatment center who advised she went back. They did a CT scan and have actually found she's fractured 3 ribs and has punchered the protective lining around her lung causing a pocket of blood to form. Should they have done the correct tests/scans they would have noticed this and drained it. She's been sent home again and advised it will heal on its own but to try breathing exercises. Overall it's been a terrible service, they don't care about the patients and they don't put the patient first. This isn't the first time they've provided a bad service, bad isn't even the word for them. I've lost my father in law and an old friend to their recklessness, they shouldn't be able to carry on. I know I will never go here for anything ever again as I do NOT trust them

I underwent a procedure to insert a drain in my gallbladder , I was wide awake little or no anesthetic was used nor any sedatives , a steel rod was pushed into my abdomen and between my 1st and 2nd rib through my liver and into my bile duct to insert a drain , I WAS SCREAMING IN UNBELEIVABLE PAIN , no pain relief was given me, my blood pressure nor my heart rate and oxygen saturation were monitered as per NHS instructions , 3rd world treatment an utter disgrace .

I had a 4 day stay at Ridgeway ward. Without exception, the staff were unfailingly kind, professional and very caring. I personally witnessed them deal with shocking patient verbal abuse and they said it happens all the time. These professionals are over worked, underpaid and yet showed me compassion, understanding and gave outstanding medical care during my stay. I was deeply impressed and wish that more people could take the time to write positive reviews for these deserving staff. I want to thank them, everyone from the nurses, consultants, doctors, health care workers, cleaners and housekeeper for looking after me so brilliantly. I was cherished during a challenging time.

Chesterfield Emergency department
Not welcoming place to work
Bullying if you are overseas doctor don’t go there. Even locum

This place is appalling, truly disgusting, the staff couldn’t care less, the doctors are arrogant beyond belief, the food is diabolical, not a single positive thing to say about Chesterfield Royal,
The treatment over three days of my elderly mother was akin to that of a POW camp.. despicable and this place should be ashamed

Worst ever went in A&E head injury got asulted got their 2pm got out 12am. The place is a terrible place sat over 8 hours before seen a doctor. Then sent for a head scan. (why not done before or during wait time) was lied to by staff saying after 8 hours am nxt Liers another 7 were seen before me. One nurse said a head injury is not urgent. That idiot lier should be sacked. And this is how they treat ill people. You complain they lie they cover it it fob you off. A dump. It got full of drunks falling down. This place wants closing down. Worst hospital besides Sheffield NG. Horibble makes you iller waiting. People get sick of waiting many hours go home. Some probly die. They don't care

I'm currently waiting in the emergency department as I write this with my son with anxiety and sensory problems. We have now been here 6 hours and it's 3.30am. I have asked the receptionist several times how much longer and it could be 6am before he is seen. I have explained about his anxiety etc to the receptionist but nothing was done to help. He had an xray over 5 hours ago on his ankle and is in extreme pain yet we're still waiting and he's getting more anxious and upset. I thought this new department was supposed to be quicker to get treated than the old one, yet this is the longest I have had to wait for treatment. Very poor. We have now been here 8 hours and just found out only a few doctors are on and one of them was moaning about patients. Sons anxiety and sensory issues are getting worse and he's so overwhelmed.

Our experience was profoundly disappointing, primarily due to the unprofessional conduct of an individual named Mohamed Magdy (Mohamed Abdelghany). His demeanor was consistently impolite and dismissive, which created an uncomfortable and negative atmosphere from the outset. The lack of professionalism and basic courtesy demonstrated was unacceptable and fell far short of any reasonable standard of customer service. We feel compelled to share this feedback, as his behavior single-handedly ruined what should have been an enjoyable experience. It is with sincere regret that we cannot recommend this Hospital service based on this interaction.

Operation done .. the endoscopy unit was amazing and the staff that dealt with me were amazing .. I normally go private but NHS staff today were the best ever ! The surgeon doing the op was pure class and the ladies so kind and professional .. thank you so much

Absolutely Disgusting behaviour from a so called doctor hassan alraee and a so called paramedic who they couldn't be bothered to find out who was, laughing, mocking and making fun of mental health, someone tried to end their life and those two DISGUSTING, DISGRACEFUL idiots thought it was funny. They should have been sacked on the spot. Adding to my complex ptsd. Extremely unhygienic, blood on the floor, more Disgraceful behaviour from nurses just standing about chatting when an eldery lady pressed her buzzer several times as she was going to soil herself, they didnt care, just carried on talking crap. She soiled herself which could have been easily avoided if the nurses did their job instead of just standing chatting about rubbish. DISGUSTING. They need training about mental health and common sense, as they have NONE. An absolute Disgrace from the national Hell service. This happened on 23/07/23 but the calendar wouldn't go back that far, so the date of experience is wrong.

Absolutely delightful hospital. Pleasant atmosphere, short waiting times and lovely, relaxed staff. The signage could do with an upgrade but there's plenty of folk more than happy to point you in the right direction. All in all, a pleasant trip out.