Chai Ai Arvostelua 

I am extremely disappointed with Chai Research's support team. After an accidental annual subscription charge of over $340, I immediately canceled the plan and reached out to customer support.
​Despite providing all requested account details, Google Play order numbers (GPA.3317-3709-9688-16755), User IDs, and receipts, their support staff (Vineet / Joseph) gave no assistance and refused to process a refund. Once they have your money, customer service vanishes.
​Be extremely cautious when handling subscriptions in this app. Do not sign up or link a payment method unless you want to risk unresolvable charges.Predatory billing, useless support team

I used to love chai until they showed their true colors I feel sick knowing what they say and have been doing they are scammers they are billionaires btw don't need the money and they are very rude and disrespectful to people instead of helping

Used to be a good app . It was free , but as of today it's not anymore. I will be deleting it .

Absolute scam artists. I am a long-time Ultra subscriber on chai app, and when they rolled out their new web platform features recommending it on the app to use the web version for updated experience, I authorized a single, legitimate $9.99 USD weekly payment to test it out. Instead of a straightforward transaction, their system weaponized my saved payment credentials to silently drain over $122 USD from my account through a runaway loop of rapid-fire, unauthorized micro-charges.

​To make matters worse, their system completely bypasses fundamental digital transaction standards:

​Zero Purchase Transparency: Every hidden upsell and micro-transaction was triggered through rapid-fire confirmation screens without displaying clear, real-time pricing before charging.

​No Verification Controls: The charges went through without requiring 3D Secure (3DS) or One-Time Passwords (OTPs) to authorize the additional funds.

​No Receipts or Alerts: Not a single purchase receipt or notification was sent for the individual micro-deductions; the only alert I received was a failure notification from Stripe after my account balance was entirely depleted.

​Ghost Support: Customer support completely ignores refund requests, and their automated background script even continued attempting to hammer my card with charges after I froze it.

​This is a predatory, multi-step billing trap designed to exploit saved card tokens without user consent. Do not trust this app or put your payment details anywhere near their system because its dark pattern billing. Save your money on something better and stay away!

Misleading, Expensive, and Nothing Like I Expected

I strongly recommend avoiding CHAI AI (chai-ai.com).

I found the service through an Instagram ad advertising what appeared to be an immersive, conversational AI companion experience. I went through their onboarding process, created a character, selected a voice, and was eventually offered a discounted 52-week CHAI subscription for $117.99.

What was NOT made clear before I paid was that $117.99 was apparently just the beginning.

Only AFTER completing that purchase was I led through additional screens selling features that appeared necessary to get the “full experience.”

First: a Voice Addon for another $99.99.

Then: an Image Generation package for another $99.99.

Then, after I had already spent $317.97, I was presented with ANOTHER $99.99 annual charge for Video Generation.

Each new add-on was presented only after I had already paid for the previous one. The screens discouraged skipping features with messaging about missing out on the full experience and how other users chose the add-ons. I felt increasingly pressured to keep paying because I had already spent so much and did not want to end up with an incomplete version of the experience I thought I was purchasing.

Thankfully, I finally stopped before paying another $99.99 for video.

And after spending $317.97, the actual experience was incredibly disappointing and nothing like what I reasonably expected from the advertising and onboarding. I expected a natural, interactive AI companion I could actually converse with. Instead, it felt more like interacting with an AI-generated story while the character narrated scenes aloud. I found the experience awkward, unimpressive, and absolutely nowhere near worth hundreds of dollars.

I canceled IMMEDIATELY.

Even cancellation was unnecessarily frustrating. I was taken through multiple retention screens trying to convince me not to cancel, including messaging about how subscription money supports their continued AI research and hardware needs. The control needed to continue through the cancellation process was displayed in extremely light text against a white background and was genuinely difficult to locate.

I immediately contacted CHAI requesting a full refund and provided receipts and screenshots documenting the charges. Despite multiple emails, I have received no response. I have now had to dispute three separate transactions across two different credit cards simply to try to recover the $317.97 I spent on a service I canceled immediately.

AI companion services are inherently going to appeal to people looking for connection and companionship. Those customers deserve complete transparency about what the advertised experience actually includes and what it will ACTUALLY cost before they enter their payment information.

My experience with CHAI AI was the exact opposite.

I would never have knowingly agreed upfront to pay $417.96 per year for all four components they ultimately attempted to sell me. Had the full pricing and actual functionality been clearly presented before my initial purchase, I would not have subscribed at all.

Save yourself the frustration.

The censorship settings are ridiculous all I do is put a number and if the number is under 18 it's sensors it. Literally, i have done this on several of their bots. After the introduction, I type 9. Censored, 12 Censored, 15 Censored

The reason I gave it a one star, is because there isn't a zero stars

The developers are completely destroying user experience. First, the automated censorship filters are incredibly lazy and have zero context awareness. While blocking actual harmful content makes sense, the app aggressively flags normal, innocent words. If you try to do a safe family roleplay and mention a "baby," the filter instantly triggers, breaks the immersion, and ruins the conversation. You are forced to walk on eggshells around basic vocabulary.On top of that, their marketing tactics feel completely dishonest. They randomly "gift" users premium subscriptions, but it is just a brief teaser that lacks the features of an actual paid tier. If you are going to gift your community a subscription, it should function like the real thing, not just act as a cheap, short-lived trick to push people into buying a paid plan. Between the broken filters and the misleading gifts, this platform easily deserves one star. Fix the AI filters and respect your users.

Crucial Warning: Chai AI’s Liability Shifting and 5-Year Data Retention
If you use Chai AI, you need to know how they have quietly rewritten their policies. In their latest updates, Chai states that while you "own" your text, you grant them a "perpetual, worldwide, royalty-free license" to use your creative content, prompts, and bots for commercial redistribution and advertising.
Furthermore, their privacy policy explicitly states they can retain your harvested chat data for up to 5 years even after you delete your account, and any data already absorbed by their AI training models cannot be removed. This, combined with recent hidden history caps and sudden automated data wipes reported by the community, shows they are prioritizing data-harvesting over user protection. If you value your privacy, stop chatting on this platform.