Central Sports Arvostelua 

Next day delivery on Royal Mail was actually cheaper than regular delivery which surprised me. I was very suspicious of the low rating on Trustpilot however my experience is at a total contrast as they provided the requested product - being tungsten tape - at a cheaper price than any other store and delivered it to me in the 24 hour window. Would recommend, had no complications and was fantastic.

I ordered 2 rackets from Central Sports over the last few months. Both arrived within a few days, both fantastic, and strung as per my request. 1 of them broke within 2 weeks and they sent it back to Imanufacturer, who then approved a warranty replacement. That whole process took around 3 weeks. Which is great as far as im concerned. They replied to all my emails and I even got a call out the blue to let me know about the warranty claim. They were also phoning to ask if I wanted the same strings and tension as my origional order - and it was shipped that same day, and delivered the next day! Can't ask for any better than that. Very happy with my service - hence the review.

Terrible company, ordered shoes from them selected wrong size in error, immediately asked to change to correct size acknowledged email but then proceeded to dispatch wrong size so could make me pay for return and then another 6 pounds to exchange. Terrible customer service will never use company again.

Update:
I initially thought that they are just taking time to respond but now I realise that don't respond at all.

Customer care doesn't respond to mails or pick calls. It is hard to find a human to covey the problem and get it resolved. I got a Nanoflare 700 Pro Racket from their stall at the All England Open Badminton Championship yesterday. It had some white patches and flaky matte finish and I want to get it replaced and no one picks the call so that I can discuss this.

Free next day delivery and a welcome discount! Delighted with my trainers, recommended!

Bought my badminton racket yonex astrox rc few weeks ago but unfortunately snapped from grip handle....

Very unprofessional. I asked for the racket to be unstung, but strings were strung without permission, and my racket was damaged. Later, they only asked me to send the racket back that there was no stock.

Hate writing these but what a shambles and disrespectful company. Never shipped my order, chased them and wanted to cancel. Nobody responds to email, phone calls, no one mans chat service. Will never use them again.

Update on 25 January 2025 - they have cancelled the order with the courier but not refund me my money. Still can't get to speak to anyone despite ringing, emailing and messages via chat.

Appalling customer support

Absolutely no response when asking for help or communicating with them, be that via the chat on the website or through email

Very poor customer service always get substandard products better avoid this company. Recently bought it £280 racket just slayed 1 shot and strings broken complaint them no response selling cheap products in high prices

Ordered online, quick delivery and even got a bag included that wasn't mentioned. Grip colour said they'd pick a colour that suited the racket which I was sceptical about but it was free so I thought I'd just hope for the best and they made a great choice thank you very much!

Customer is always right but the management like to argue

Appalled by the management and the lack of good customer service

Ordered a high end tennis racket for my son's birthday. Item arrived perfectly within less than 48 hours of ordering. Nearly didn't order given other reviews but glad I did - perfect experience and excellent price compared to other sites.

Awful. Do not use!

Ordered an item and it was marker as shipped about 3 days after original order. Was given a tracking code (royal mail 24)... tracking code said that royal mail was still waiting to receive the item from Central sports..

After numerous emails, calls , social media (all being ignored) I final managed to speak to someone who subsequently told me that they item i ordered was not in stock and that they will now refund me...

Bare in mind I had received an email that had told me my order was on its way with the tracking code

The person on the phone said they don't have the stock so they canceled the postage... but just didn't tell me

If I hadn't of contacted them I'd still be £££ down and no product..

The peeosn on phone really dis not care for my situation either..

AVOID!!

Items is fine, but the service is very poor and unreasonable. When I placed the order, the webpage clearly showed the Black Friday offer(cash back plus free gifts), but after receiving the items, there was no Black Friday offer. I contacted the customer service , and they said that because my item had already been reduced in price, I could not use the Black Friday discount at the same time. This is unreasonable. If the discounted items cannot use the Black Friday cash back, it should be clearly displayed on the webpage. I asked the customer service to show me where it is marked that the discounted items cannot use the Black Friday discount, and the customer service refused to reply any information. This is the so-called service, it is such horrible!!!

1. Don't answer phone. Tried repeatedly.
2. Don't ring back when leave message.
3. Chat is not working today either.
4. Notified me item in stock. Ordered it within 20 minutes then cancelled order saying no stock.
This was a XMAS present - difficult to find suitable item.
Very annoying !

ordered a racket for next day delivery. 4 days later, the order on their website still just says confirmed.
No response to emails. The automated chatbot doesn't work properly and just hangs. Waiting for a human on the chat, and no-one ever shows. Have rung numerous times and never answered. Have messaged them on instagram as well, but not holding much hope. Will give it another day or so, and then hope I can get money back through credit card company. It's either a scam site, or simply incompetent.
Edit: they did eventually get in touch to say they were swamped with orders, and was delayed, this was 5 days after the next day delivery order was made. But, it was then sent out and received. Changed rating accordingly, not a scam site, just don't rely on them. If they had contacted immediately to say they had problems wouldn't have been an issue.

I have ordered couple of badminton rackets 3 weeks ago for my daughter and still awaiting the delivery of the items, they have run out the frame I have ordered didn't mention in the website or any sort of communication to me and after so many calls they said other color is available and if you are happy we can send that next day delivery with others.
Very poor customer service and no responsibility over information.

I have purchased a tennis racket for my son for £141 and also chosen black string put on, they have run out the string colour didn't mention in the website, sent a different colour string without customer permission, also I have received a damage/scratched mark on tennis racket. I went to Birmingham store asked for the replacement one, an impolite staff did not very nice to talk at all in store, didn't get replacement or refund for scratch brand new racket, the main reason was racket without handle plastic seal. Also suggested me to selling in Ebay if you don't like it. They only can restring the racket. We have chosen the string from store with the staff. Finally we have received the racket by post today, STILL wrong string put on my racket. I have spent £141 for damage/scratch and wrong string on. Ridiculous store, Ridiculous staff and very poor customer service.